User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If so, you need to invest in the right customer insight tools. Read on to learn more. How do you gather customer insights?

AI Search 82

AI Search Social Media Cross-platform App Design (Application) Systems Review 82

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the world.

Payment Solutions 102

Payment Solutions Payment Features Payment Services SaaS Payments 102

Buffer Resources

JANUARY 16, 2024

  Why we spent a week on bug fixes  Like any product, there are bugs in Buffer.   To start, we opened up a tool called Bugsnag  Each day started with our engineers engaging in Bugsnag, a tool designed for monitoring and managing automated error reports. Join our beta program to get first access.)

Software Review 127

Software Review Systems Review Engineering User Experience 127

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features Payments B2B 94

Scytale

MARCH 5, 2024

We are thrilled to announce our Built-In Audit , completely rewriting the way audits are carried out to certify your product with both rigor and speed. Your entire compliance project is a well-oiled machine, as you receive your audit report in weeks, rather than months from your audit period end.

compliance 111

compliance SaaS Cloud Communication 111

SaaStr

NOVEMBER 17, 2022

We track your progress and provide monthly executive level reporting on achievement against industry-recognized benchmarks and best practices. The Bank offers national lending products including asset-based, equipment, and real estate loans and treasury management services to established middle-market businesses on a national basis.

Banking 229

Banking Payment Features Venture Capital Subscription 229

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

User Pilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. Some of them include product analytics , web analytics, mobile analytics, and social media analytics. Userpilot is the product growth platform for user journey analytics. Which camp would you belong in? Web analytics tools.

Social Media 98

Social Media AI Search Mobile AI 98

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Integrated knowledge base.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. All three, and security patching especially, occur frequently and so are very time expensive to perform for a product team.

AWS 249

AWS Cloud Software Review Systems Review 249

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

User Experience 99

User Experience Engagement Trends Churn 99

BetterCloud

MARCH 29, 2024

BetterCloud named a leader in 30+ G2 Grid Reports We are so excited to share that BetterCloud has been named a Leader in the Spring 2024 G2 Grid Report® for SaaS Operations Management , the Enterprise Relationship Index for User Provisioning and Governance Tools , and 30 additional categories ! Mid-Market (51-1000 emp.)

Software Review 52

Software Review Technical Review Government Operational efficiency. 52

Intercom, Inc.

JUNE 22, 2021

Buyer behavior is one area that has seen significant change – according to a recent report by McKinsey , 70% of B2B decision makers say they’re now open to making new, fully self-serve, or remote purchases in excess of $50,000, while 27% percent would spend more than $500,000. Fuel sales acceleration with advanced automation.

Technical Review 233

Technical Review Scale Technology Trends 233

Intercom, Inc.

JANUARY 5, 2022

Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Don’t skip on automation. The gold standard for proving that was, and still is, a SOC 2 Report. Less than a year later, Drata was launched. Liam: What does Drata do?

Scale 211

Scale compliance Software Review Technical Review 211

Stax

FEBRUARY 26, 2024

TL;DR Recurring payments refer to a financial arrangement where a customer authorizes a business to charge their account at regular intervals for products or services. Recurring payments are a financial arrangement where a customer authorizes a business to charge their account at regular intervals for products or services.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

User Pilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Marketing 90

Marketing SaaS Acquisition Scale 90

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

Artificial Intelligence 104

Artificial Intelligence Machine Learning Scale Benchmarks 104

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

User Pilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. Userpilot is a product growth platform specializing in user journey analytics and product adoption. Let’s dive in!

Artificial Intelligence 91

Artificial Intelligence Social Media Software Review AI Search 91

Stax

FEBRUARY 28, 2024

What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. Automated SaaS billing and subscription management work hand-in-hand to streamline business operations. Its smart automation keeps customers informed at every step. Reduced potential errors.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis. Make the trend work for you: Use automation to provide personalized engagement every step of the way.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

User Pilot

NOVEMBER 27, 2023

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. TL;DR Progress reports provide information about the status of the project: the work completed, work still to be done, and potential challenges.

Management 92

Management Technical Review Software Review Leadership 92

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 111

Software Review Scale Customer Success Innovation 111

User Pilot

FEBRUARY 15, 2024

Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features. Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Starts at $20/month).

Sales Funnel 93

Sales Funnel SaaS User Experience Forecasting 93

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! How to integrate Salesforce with other platforms? G2 rating 4.7/5

Payments 96

Payments Payment Services Payment Methods Payment Solutions 96

Stax

JANUARY 29, 2024

Stax Bill simplifies invoice and subscription billing management by automating manual financial processes. Additionally, the platform automates the dunning process to reduce customer churn and revenue leakage. These platforms ensure accurate billing cycles, efficient invoicing, and customer subscription handling. Stax Bill has 4.2

Stax 88

Stax Payments Payment Services Payment Features 88

Chart Mogul

MAY 2, 2024

For the first time ever, we’re publishing ChartMogul’s product roadmap publicly, covering what we’re building through to the end of 2024. I’m deeply involved in steering our product direction and I’m excited to give you a sneak peek into our plans for the remainder of 2024.

Payment Features 52

Payment Features Subscription Benchmarks Churn 52

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Automation addresses these challenges head-on, offering a pathway to streamlined operations and enhanced service delivery.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Kraftblick

SEPTEMBER 26, 2023

Are you, as a journalist, tired of writing monotonous news reports or financial notes? A number of companies offer automated content generation services using proprietary AI technologies. Automated Insights , is a company that created its own text generation platform, Wordsmith AI. How Can AI be Used in Content Writing?

Artificial Intelligence 96

Artificial Intelligence Technical Review AI Search AI 96

How To Buy Saas

MARCH 23, 2024

Customer Relationship Management (CRM) allows you to understand your customers better, determine how best to interact with them, and fulfill their needs with your products. If you’re looking for automation and data visibility, CRM software is great for your business. Reporting and analytics.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

Subscription Flow

MARCH 12, 2024

Its easy integration with different e-commerce platforms makes operations run more smoothly, and features like instant reporting, customer administration, and recurring billing improve business management capabilities. The advantages of this partnership go beyond increased productivity. Why is this a good idea?

Merchant Services 95

Merchant Services Payment Services Payment Methods Payment Features 95

FastSpring

SEPTEMBER 25, 2023

With this latest version of our FastSpring welcome dashboard, we’ve implemented user guides in-app to help users achieve four goals: Create a product or subscription Explore Storefronts Explore Developer Tools Go Live!

Payment Methods 150

Payment Methods Payment Solutions Payments User Experience 150

Stax

MARCH 12, 2024

Implementing stricter credit policies, automated invoicing, and better customer relationship management lead to more efficient account receivables management and improved DSO. Automation of invoice workflows is a great way to free up staff time and avoid unnecessary delays to payment collection.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

Audacix

JANUARY 31, 2024

Table Of Contents As NIST recommends organizations make the most of technology to shape and craft their own cybersecurity strategies with its Cybersecurity Framework (CSF) 2.0 , all the leading and emerging businesses in some of the world's critical infrastructure like the banking and energy industries must consider application security automation.

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75

User Pilot

DECEMBER 20, 2023

This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. Natural Language Processing (NLP) enhances support ticket management by automating analysis and intelligent routing, leading to faster resolution. See user trend reports with Userpilot.

Artificial Intelligence 92

Artificial Intelligence Machine Learning Data Social Media 92