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Our Best Performing Social Media Content of 2023, And Why We Think It Worked

Buffer Resources

I love looking back at the top posts of the year – it’s a great way to see what worked to help shape our social media strategy for the upcoming year. We’re also in the process of changing up our strategy, so this information will be really helpful for us.

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Putting $125M to work for you, our customers

Intercom, Inc.

Now we’re accelerating that pace, and last month we announced we’re doubling our entire R&D orgs in San Francisco, London, and Dublin over the next 18 months. So at a high level, here’s what we’re working on next. Substantially improving our existing products, especially for bigger businesses. But we need to do more.

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Reframing our understanding of remote work

IT World

It's time to retire the stale old narratives about remote work, hybrid work, and flex work. Is remote work temporary or here to stay? Is hybrid work a compromise between employees who want remote work and managers who do not? Remote and hybrid work, in fact, are here to stay.

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47 Insanely Practical Work From Home Tips from Our 100% Remote Team

Groove HQ

We’re washing our hands. We haven’t lost our jobs. The business hasn’t gone under and we have a roof over our heads. The post 47 Insanely Practical Work From Home Tips from Our 100% Remote Team appeared first on Groove Blog. Last week, my wife and I decided we needed to stock up and hunker down.

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Short and Sweet: A Deep Dive Into Concise Feedback Loops

Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group

We want our products to make a difference for our customers as well as our company. We can decide when to replan when we visualize our cycle time and lead time. We can make a difference for everyone if we work together. We also know that short feedback loops aid in replanning. And how do we see all of those loops?

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The Document of All Documents: How Our Customer Advocacy Team Works With Information Overwhelm

Buffer Resources

Just one new product feature on the horizon, or even a small change within an existing feature, means a lot of teams are working on their own parts of a launch, from Engineering to Marketing to us here in Customer Support. And we’re never working on just one new feature or small change! That’s been my challenge.

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How WFH Has Reshaped Our Work Behaviors: A Data Deep Dive

BetterCloud

Since being thrust into remote work , the main question on people’s minds has been: “How will this change work moving forward?”. At BetterCloud—like most companies—we migrated to fully remote work in March 2020, but unlike a lot of companies, we have guaranteed work from home until at least February 1, 2021.

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CCO + CMO: A Winning Partnership for Accelerated CX Growth

When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Our eBook explains how, with topics like: Why should customer success and marketing leaders align? Find out how collaboration can enhance the customer experience and drive business growth.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

We’re here to help, whether you’re exploring payments for the first time or figuring out how you might put them to work for you. Our Payments 101 webinar will help you get started and demystify payments. We don’t think this should be hard.

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The Empowered Consumer

When it comes to working with the empowered consumer, AI has the power to help your business thrive by leveraging your own data to better understand your customers.

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The Ultimate Guide to Sales Outreach

The art is what you bring to the table—your flair for conversation, your work ethic, your dedication. We bring the science—proven tactics, strategies, and methods that really work. By the time you reach the end of our guide, you’ll be a sales outreach pro. Sales outreach is an art and a science.

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Community Predictions 2022

Together, we worked out ten key takeaways for the coming year. Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries. We sat down with 22 experts to discover what's coming for community in 2022. Download today!

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User-Centered Development: The Importance of User Empathy to Build the Right Thing

Speaker: Jesse Walker, Product Manager at Canva

As product managers, our primary focus should always be on creating value for our users. When you add the complexities of working in a fast-moving organization, we can sometimes lose sight of the forest for the trees. In order to build the right thing, we must first build collective empathy for our users.

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SaaS & Embedded Finance: From 101 to $1 Trillion

Speaker: Simon Torrance, Embedded Finance Expert & Advisor

Our guest on this podcast is Simon Torrance. Simon is a globally recognized expert in the field of embedded finance, and he currently serves as a member of the World Economic Forum’s Digital Platforms & Ecosystems working group.