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Clouded Judgement 4.26.24 - Azure Gives Positive Infra Software Preview

Clouded Judgement

This is good news for the broader infrastructure software universe. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Azure 152
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How to Track User Sentiment in SaaS: Steps and Tools

User Pilot

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing.

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Mailchimp’s ex-Head of Data Platform: “Data Doesn’t Have to be Hard — Three Data Myths and How to Bust Them”

SaaStr

The third myth is the notion of scarcity, and John highlights the resources and solutions available for data analysis. He uses the example of the fitness app Strava, where users don’t always need to click on the analysis button to understand their metrics, but can contextualize and analyze the data themselves.

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Unlocking Customer Success: Top SaaS Customer Engagement Metrics to Monitor

SaaS Metrics

However, measuring customer engagement objectively can be tricky and you cannot leave everything on subjective analysis. The good news is that there are plenty of metrics you can track to gauge customer engagement and that’s. SaaS companies that really care about their customers are always looking for ways to boost customer engagement.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Clouded Judgement 9.22.23 - What's Going On With Interest Rates?

Clouded Judgement

Other Software News In other software news, Cisco bought Splunk for $28B, and Klaviyo went public breaking the nearly 2 year drought of software IPOs. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 152
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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

User Pilot

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Regularly perform funnel analysis to discover and resolve drop-off points. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets. How to reduce support ticket volume: Funnel analysis.

Strategy 102