User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $192,383/yr.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Watch the two minute clip for more details.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Cognota didn’t necessarily start as a software business.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Like a customer profile template or an in-app survey template. If users can’t see the product value and don’t know how to use it, there’s no way they can adopt it as a long-term solution.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. What Is Negative Churn?

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Benchmarks Churn Payments SaaS Payments 139

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. The period refers to a month or year depending on which payment option you offer or which of them is more popular. Software companies that serve large organizations experience a 6-10% churn rate.

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SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. At Square, I manage a product called Square Invoices. Iterate on process the same way you iterate on product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Neil Patel

APRIL 5, 2023

The free option allows one search, then you need a paid subscription. Ahrefs does offer a premium product with tiered subscription packages. Paid subscriptions start from $119.95 There are three subscription tiers: Pro, Guro, and Business. Conversation-focused (interview pieces and quotes).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today!

ChatGPT 78

ChatGPT SaaS Payments Marketing Social Media 78

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. Personal interviews.

SaaS Payments 67

SaaS Payments Marketing Payment Solutions SaaS 67

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * Below, we’ve shared the transcript of Harry’s interview with Travis. Loving our podcast content? Aydin Senkut.

Underperforming Technical Team 156

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 156

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Our team is in Room 111.

Scale 150

Scale Payment Services Payment Methods Scaling 150

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. Such as the conclusion of a project, a poor match, or a firm changing course are considered non-regrettable churn. You may deal with each of these situations by developing a customer offboarding procedure.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. Harry Stebbings. Harry Hurst. Robert Vis. I totally agree.

SaaS Payments 210

SaaS Payments Payment Methods Finance Payments 210

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Our team is in Room 111. They were self taught developers. Dare I say SaaS. Your registration.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

SaaStr

JANUARY 14, 2020

So my father sat down with me in our basement, and I remember working in this makeshift workstation that we built together and we learned how to code, because back then there weren’t a lot of applications, there weren’t a lot of games, a lot of software to be used, so we actually had to create it ourselves.

B2B 133

B2B B2C Scale New CTO 133

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Identify weaknesses and opportunities.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. But Dopple’s team took the opposite approach.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). And nearly 60% switch companies based on poor customer service.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Reduce upfront/adoption costs and offer flexible payment terms. And often the only thing standing between a deal and no deal is the financing or payment terms. Develop subscription models.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. 51% of people will never return to a company that they’ve had a bad experience with. Even startups can make great use of in-app analytics to adjust and refine their products to ensure Product-Market Fit. Why is Product Analytics important?

SaaS Payments 62

SaaS Payments Payment Solutions Payments Underperforming Technical Team 62

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. That’s why one of my favorite interview questions is, “What are you passionate about?”

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

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Interviewing SaaS Payments Payments Technical Advisors 40

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. You can also read the full transcript of the interview, which has been lightly edited for clarity, below.

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Payment Methods Scale Social Media Airlines 206

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. and paid it out to the Founders and early team members. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65