ChurnZero

APRIL 21, 2023

Enter digital customer education. In our webinar, “ Unlocking the power of customer education ,” Steve Cornwell, CEO of Northpass, and You Mon Tsang, CEO of ChurnZero, share five of the best use cases for digital customer education in CS and how to build your own program. Q: Have you fully transitioned from traditional (e.g.,

Education 52

Education Scale Scaling Enterprise 52

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. To invite users to a webinar, use slideouts.

Education 95

Education Onboarding Customer Success Engagement 95

Tom Tunguz

SEPTEMBER 14, 2023

Last week at Saastr 2023, I had the privilege of hosting a panel with Maggie Hott , GTM leader at OpenAI, Sharon Zhou , cofounder & CEO of Lamini, & Jordan Tigani , founder & CEO of MotherDuck talking about the implications of AI for the software industry broadly. Second, education represents a huge opportunity for AI.

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AI Artificial Intelligence Technical Cofounder Education 285

Valerian Tech

JUNE 13, 2023

Introduction Regulatory compliance is a critical aspect of the healthcare industry; however, navigating the intricate landscape of regulatory requirements can be extremely challenging. Regulatory agencies frequently update guidelines and introduce new requirements to address emerging risks and changing industry dynamics.

Healthcare 52

Healthcare compliance CTO Hire New CTO 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. We asked ChurnZero’s industry network of CS experts to weigh in. ” How do other industry experts see customer success goals evolving?

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Customer Success Trends Sales Hiring Artificial Intelligence 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

How To Buy Saas

NOVEMBER 3, 2023

If you’re keen on multiplying your wealth, buckle up because we’re about to unveil a game-changing strategy that combines education and smart investing. Keep an eye on emerging markets and industries, ensuring your portfolio remains dynamic and adaptable to changing economic landscapes.

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Education Investment Artificial Intelligence Finance 40

Blulogix

NOVEMBER 8, 2023

Transforming the Technology Industry: The Power of Usage-Based Pricing By BluLogix Team The technology industry is in the midst of a profound transformation. This whitepaper explores the transformative power of usage-based pricing and its profound impact on the technology industry.

Technology 52

Technology Pricing Payment Features Subscription 52

User Pilot

AUGUST 10, 2023

Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition. In this article, we’ll delve into the ins and outs of CAC, its industry-specific benchmarks, and the proven practices to improve it. The average CAC varies across industries. LTV: CAC ratio formula.

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Acquisition Benchmarks Customer Lifetime Value B2B 74

TechEmpower SaaS

NOVEMBER 13, 2023

My time with TFA instilled in me a deep commitment to education, inspiring me to dedicate my life to guiding young minds through the world of mathematics. My tenure at Teach For America cemented my commitment to education, motivating me to devote myself to navigating young minds through the captivating landscape of mathematics.

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Generative AI Artificial Intelligence AI New CTO 443

SaaS Metrics

JULY 29, 2022

Certain industries are more susceptible to these threats perhaps due to outdated software in place to simply not educating their. The post 5 Industries Most Likely to be Affected by Frauds first appeared on SaaS Metrics.

Software Review 52

Software Review Education Metrics Software 52

Neil Patel

JANUARY 30, 2022

We analyzed more than 7,000 company websites across 22 industries to answer one question: what was their approach to SEO and paid advertising to help them do so well? What Industries Did We Look At? You will need to take a different approach depending on the audience in your industry.

Advertising 101

Advertising Technical Review Social Media Travel 101

SaaStr

DECEMBER 28, 2023

We were really impressed with Class Companion’s founder Avery Pan’s clear vision and mission to help teachers leverage AI to improve education. We are seeing AI expand from big tech into vertical industries, like education, where learning is language-intensive. What’s an “exit” you’re particularly proud of?

Technical Review 210

Technical Review Software Review Payment Solutions Venture Capital 210

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

FastSpring

FEBRUARY 22, 2024

Ready to join the game industry’s premier professional event? The Game Developers Conference (GDC) brings the game development community together to exchange ideas, solve problems, and shape the future of the industry across five days of education, inspiration, and networking. We’d love to talk with you in person!

Merchant Services 141

Merchant Services Development Payment Services SaaS Payments 141

FastSpring

DECEMBER 8, 2023

Looking to be truly hands-on with the technology and tools needed to boost your career in the music industry? The NAMM (National Association of Music Merchants) Foundation celebrates and promotes the intrinsic value of music education. If so, join FastSpring at NAMM 2024 on Jan. 25–28, at the Anaheim Convention Center at booth 8200!

Merchant Services 159

Merchant Services Payment Services Payment Solutions SaaS Payments 159

SaaStr

JANUARY 17, 2023

Before the internet, a vendor could control the product life cycle from awareness to education to trials to purchase. So why is the industry talking so much about product-led growth? . Educating users differently than buyers. You aren’t closing with that first interaction, so education is important for a user.

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SaaStr

JANUARY 24, 2023

Very smart, but no industry experience. Everyone over-indexes on industry experience. Non-traditional educational experience. In love with their industry experience. The best VPs of Sales I’ve hired were Directors of Sales before. Not ICs, not top reps. The smart ones can pick up what matters in 30-60 days, though.

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Sales Hiring Sales Recruiting Interviewing Startup 269

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. The subscription industry is entering a retention-led phase of growth. Covid-19 is impacting the subscription industry in different ways.

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Subscription Payment Features Retention Payment Methods 59

User Pilot

DECEMBER 21, 2023

AI is a big talking point, making waves in many different industries. 2: The AI Podcast The AI Podcast hosted by Noah Kravitz showcases the limitless potential of AI across various industries and societies. Each episode is tailored to a wide audience, from marketing executives to educators. TL;DR Podcast.ai Podcast.ai

Artificial Intelligence 87

Artificial Intelligence Technical Review AI Technology 87

Tom Tunguz

MARCH 21, 2021

Pavi has more than 20 years of experience leading documentation and user education initiatives, at companies such as Salesforce, Amazon, Mesosphere, and MongoDB. Industry 4.0 Building and scaling developer and user education. and the latest evolution in developer documentation.

Development 219

Development Scale Education Acquisition 219

Unbounce

OCTOBER 1, 2019

If you haven’t, suffice to say that they’re kind of a big deal in the wedding industry. We’ll present] a lot more educational information upfront, because we know we’re climbing a steeper hill to get this person to convert. By now, you’ve probably heard something about Zola.

Scale 111

Scale Marketing Underperforming Technical Team Merchant Services 111

Valuize Consulting

NOVEMBER 9, 2021

According to Splunk’s former Vice President of Global CSM and Renewals and Valuize’s current Industry Principal, Kevin Meeks, “You have to get your Customer Success team thinking in terms of outcomes and value , not just product deployment.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

Intercom, Inc.

JUNE 15, 2022

Investing in education. We believe one of the most important ways we can contribute to diversity in the industry is by investing in education. Software engineering as an industry is plagued by a lack of diversity across multiple dimensions, especially gender and socioeconomic diversity. Innovative course design.

Software Engineering 104

Software Engineering Engineering CTO Software 104

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs.

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SaaS Payments Payment Services PayFac as a Service Payfac 222

Tom Tunguz

FEBRUARY 22, 2020

Throughout Redpoint’s history, we’ve invested in lots of companies to create categories like NuBank, Hashicorp, Twilio, LaunchDarkly, Gremlin, Guild Education, Chorus.ai, among many others. Sometimes, this is an explicit collaboration, a group of companies that create an industry group to further the industry.

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Venture Capital Innovation Education Technology 289

FastSpring

DECEMBER 14, 2023

Their mission has led them to help more than 700 founders nurture their startups, become poised to disrupt industries, and drive positive change. Creation and promotion of content to educate and inspire the DutchBasecamp community. A co-hosted event in Amsterdam and a shared presence at other events.

Startup 78

Startup Innovation Education Software 78

SaaStr

FEBRUARY 8, 2022

Here are some questions you can use to maximize your variety: Are your sellers industry experts? Industry experts know how to communicate with a specific client, using their vocabulary and knowing their market trends and changes. This expertise requires team training and seller education. .

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Scale Sales Hiring Compensation Sales 232

SaaStr

FEBRUARY 16, 2022

billion, he recently left to be CEO at Charm Industrial , a carbon mitigation startup he co-founded in 2018. Creating a culture of innovation and thinking outside-of-the-box is key to continuously building a product that the market needs and educating them on that product. Building a Marketer’s Playbook.

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Scale Innovation Leadership Acquisition 214

OpenView Labs

OCTOBER 25, 2019

But, as far as we’ve come, we still have a long way to go, especially in the tech industry. Women are still fighting for every win in this male-dominated industry: In 2018, the Fortune 500 list included only 24 companies with women CEOs , representing only 4.8% Women are showing up, and they are leading.

Technical Review 41

Technical Review Leadership PayPal Entertainment 41

User Pilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo! SaaS learning management systems are used in the learning and development industry for fully online courses as well as blended learning.

Systems Review 87

Systems Review Management SaaS Education 87

User Pilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. The book outlines three key objectives: Educating readers on the product operating model and its implications. Who is Marty Cagan? Providing evidence, through detailed case studies , that transforming to this model is feasible.

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Management Underperforming Technical Team Innovation Generative AI 94

User Pilot

MAY 8, 2023

TL;DR Software companies are facing a wider array of challenges due to the increasingly saturated and competitive nature of the SaaS industry. With so many SaaS businesses operating in the same market, it should come as no surprise that the industry has become quite saturated and competitive. Why do SaaS companies face challenges?

Software Review 94

Software Review Outsourcing Services SaaS Sales Hiring 94

IT World

APRIL 25, 2023

The UK government has announced it will provide £100 million (US$124 million) in initial funding for a Foundation Model Taskforce, set up to support the development of secure and reliable AI models that can be used in industries such as healthcare and education.

AI 89

AI Artificial Intelligence ChatGPT Generative AI 89

Andreessen Horowitz

OCTOBER 15, 2023

We also cover many evolving market dynamics, like the potential differences between two sets of tons delivered, the opportunity and challenge of effectively educating buyers, the integration of software like Patch’s API, verification solutions and their current limitations, how even the voluntary market is being held accountable for their carbon (..)

Education 76

Education Software Development Marketing 76

FastSpring

AUGUST 3, 2022

Another place to get fresher takes are industry thought leader interviews and posts. What are industry CEOs and advisors saying on LinkedIn about their markets?w. For instance, we know that some industries are more recession-proof than others. Provide More Education Around the Value You’ve Added to the Product.

Scale 116

Scale Revenue Sales Compensation 116