ProfitWell

AUGUST 20, 2020

We've got the data to answer that plus tactics to help you improve customer satisfaction. Then we’ll go through metrics to track the success of your customer support. Metrics to track customer support success: Response and resolution time. When people have problems, they want help instantly. The data: 1.

Marketing 105

Marketing B2B Scale Customer Support 105

ProfitWell

APRIL 7, 2020

And we’ve covered articles about specific momentum metrics, such as monthly recurring revenue (MRR) and annual recurring revenue (ARR), extensively. After reading this article, you’ll have a deeper understanding of what growth rates are, the many metrics associated with growth rates, and how to calculate it. Pick a metric.

Metrics 52

Metrics Trends Revenue SaaS 52

ProfitWell

SEPTEMBER 14, 2020

If you're still unsure of exactly how SaaS operations management software can help your business, let's take a look at three of the most common reasons why people choose to adopt the software. It uses AI and machine learning to help you further optimize workflows and get the most out of your SaaS subscription.

Software 82

Software Management Payment Features SaaS 82

ProfitWell

JANUARY 15, 2020

A pricing analyst works with complex data examining industry standards and pricing strategies of competitors to help businesses determine and set competitive prices. Through impact analysis, our pricing analysts integrate our client’s historical data with PW informed pricing recommendations—price points, value metrics, feature packaging, etc.—to

Pricing 54

Pricing Marketplace as a Service Subscription Payment Features 54

ProfitWell

MARCH 2, 2020

Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. Guiding people effectively through that journey helps them see the value your service provides at each step of the way. Churn prevention strategies via ProfitWell. Let’s dive in.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

ProfitWell

MARCH 9, 2020

This involves a different approach to marketing, as the goal is to acquire customers and retain them long-term for repeat purchases. Freemium has helped spur the growth of many major companies, like Mailchimp and Wistia , by generating interest and use among future customers. Set up mailing lists. Show that your product works.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

User Pilot

JUNE 11, 2021

Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Table of Contents.

Software Review 52

Software Review Software Social Media SaaS 52

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. Now some may say “active users” is a vanity metric, but almost all SaaS companies use this figure to measure their overall performance. When your DAU is high, it can be a great sign. What are daily active users? Increasing daily active users.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

ProfitWell

OCTOBER 18, 2019

Building a predictive churn model helps you make proactive changes to your retention efforts that drive down churn rates. Understanding how churn impacts your current revenue goals and making predictions about how to manage those issues in the future also helps you stem the flow of churned customers. Customer information.

Churn 67

Churn Retention SaaS Payments Payment Services 67

ProfitWell

JULY 23, 2020

I’ve compiled a list of certain DTC metrics that should be on your radar at all times. 9 most important direct-to-consumer metrics. Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Tracking metrics will help you build momentum and unlock growth.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

ProfitWell

NOVEMBER 1, 2019

It’s a mess—not just because every team has different incentives, but also because none of these metrics focuses on retaining customers. “It David Cancel, founder and CEO of Drift, shared a simple solution in his talk at SaaSFest 2015 : design your internal metrics for every department to incentivize customer retention.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

ProfitWell

JULY 24, 2020

In this post, we'll talk about ways you can find the perfect price point for your DTC product and how the power of business intelligence can help. Soft launches can also help set some initial expectations for marketing expenses. If you have one, your SRP can be a big help in determining what your DTC pricing would be.

Pricing 72

Pricing Business Model Machine Learning Artificial Intelligence 72

ProfitWell

DECEMBER 6, 2019

I’ll walk you through leveraging product need, using that need to expand, and using your product to retain and acquire customers. To maximize revenue from usage, use a value metric. The one place to track all metrics: ProfitWell Metrics. The main principles behind product-led growth. Leveraging your product need.

Scale 68

Scale Development Team Review Traceability Software Review 68

ProfitWell

SEPTEMBER 16, 2019

Take ProfitWell, for example—we had to reposition our product in the market after going freemium. When we started ProfitWell back in 2012, freemium wasn’t our first choice. When we started ProfitWell back in 2012, freemium wasn’t our first choice. This is why product marketing is crucial for freemium products. What do you think?

Acquisition 99

Acquisition Revenue Scale Retention 99

ProfitWell

APRIL 28, 2020

This helped them to regain market share and ensure continued market dominance in their respective software categories. It can help you reach more customers as well. Under the subscription model, you can win (and hopefully retain) a customer simply by getting them curious about your product. Stronger customer relationships.

Subscription 54

Subscription Payment Features Software Pricing 54

ProfitWell

AUGUST 11, 2020

New research by the Software Equity Group shows that retention and net retention are more important metrics to buyers in the mergers and acquisitions market than revenue growth. Here at ProfitWell, our data also proves that retention is one of the most powerful growth levers. get started with Retain. Win back your customers ?

Customer Lifetime Value 52

Customer Lifetime Value B2B Retention Churn 52

User Pilot

DECEMBER 2, 2019

Profitwell Retain. It helps your CS team to monitor how customers use your product. This helps to drive engagement and ultimately increase retention. You can set up a self-serve knowledge base, providing your customers with all the help and support they need to use your product successfully. CustomerSuccessBox.

Customer Success 69

Customer Success SaaS Payments Payment Solutions Scale 69

ProfitWell

JANUARY 13, 2020

Finding an effective price helps you solidify your position, build trust with your customers, and achieve your business goals. At ProfitWell, we believe that finding the right pricing strategy for your subscription can be one of the most effective growth levers you have at your disposal. Start by taking stock of your current metrics.

Pricing 52

Pricing Subscription Payment Features Strategy 52

ProfitWell

DECEMBER 9, 2019

To help you get started, we’ve put together a nine-step checklist that walks through how to create a subscription service. Analyze the metrics and evaluate your position. When you know where your company fits into the market, it helps you build products that potential customers actually need. Define your buyer personas.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

ProfitWell

MARCH 25, 2020

Simply put, customer retention is the ability of a company to retain its customers over a given period of time. On the other side of the table, HBR also reports that it’s five to 25 times more expensive to acquire a new customer than it is to retain an existing one. But, before I go off on a tangent, let’s break it down.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

ProfitWell

MARCH 20, 2020

We’ve been talking a lot about revenue operations here at ProfitWell. It’s all about ensuring the teams understand applicable metrics and are aligned to achieve a common outcome. We believe in a value-based pricing strategy here at ProfitWell, which is pricing product based on what targeted customers believe it’s worth.

Business 59

Business Sales Funnel Customer Success Pricing 59

ProfitWell

NOVEMBER 12, 2019

A pricing audit will help set the metrics you are driving your growth toward—lifetime value (LTV), average rate per user (ARPU), conversion percent, and payback period. A pricing audit will look at how you’re retaining customers, why they’re staying, why your customers are churning, and if you’re missing core functionality.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

ProfitWell

APRIL 16, 2020

Your customers pay you to help them solve very specific problems. Customer support team members engage in a number of activities that help ensure customer satisfaction and improve business outcomes for your SaaS product. Help resolve customer problems - Customer support is an important part of the customer success equation.

Customer Success 59

Customer Success Acquisition Churn Software Review 59

ProfitWell

NOVEMBER 6, 2019

And instead of offering one-time purchases that capture all of the value up front, you need to retain subscribers as long as possible in order to turn a profit. Most traditional businesses don't need to retain customers for long stretches of time—the majority of buyers come in, buy a product maybe once or twice, then move on.

Payment Features 74

Payment Features Payments Subscription Revenue 74

ProfitWell

MAY 1, 2020

A new user isn't familiar with your software and is going to need help figuring out the basics. SaaS onboarding, or SaaS user onboarding, is when a SaaS company provides a new customer with documentation, tutorials, videos, or any other kind of help when using its software for the first time. Metrics to track your onboarding process.

Onboarding 59

Onboarding Metrics SaaS Underperforming Technical Team 59

ProfitWell

AUGUST 14, 2020

On top of the pandemic, the efficiency of the direct to consumer model is helping to further drive retail's shift to the internet. ProfitWell: the subscription growth secret weapon of DTC brands. With COVID-19 forcing physical stores to close, the need for online retail has never been more clear.

Business Model 52

Business Model Business Advertising Subscription 52

ProfitWell

MARCH 11, 2020

Appcues also helps us reduce friction—and, we're bringing SaaStr on home to you. There are incredible layers to this, so I'm including a resource linked here that's all about it—including a real-world example, the steps to establishing product-market fit, the metrics to track it, and how we, at ProfitWell, found our own fit.

Subscription 52

Subscription Payment Features Advertising Product Marketing 52

ProfitWell

JUNE 26, 2019

Reach out and gauge the situation with the customer, and see if there’s any way for you to help. Make sure that any key metrics or other points (e.g., You want your customers to stay put - don’t just say it, show it by helping them come back to using your service. ProfitWell’s Retain staff augment your churn team.

SaaS Payments 40

SaaS Payments Payment Services Payments Payment Solutions 40

ProfitWell

NOVEMBER 4, 2019

To help you on your mission toward mastering customer success, I’ll break down what customer success truly means, what happens when you master it, and best practices to employ. Mastering customer success will help you destroy churn. Have quick links to help. Monitor Metrics. Monitor metrics—it’s pretty important.

Customer Success 73

Customer Success SaaS Onboarding Churn 73

ProfitWell

DECEMBER 13, 2019

We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team. 4 metrics to know when selling SaaS. The story of any SaaS business can be told by their metrics — they’re the language of the business. It’s completely free!

Scale 61

Scale Sales Recruiting SaaS Sales 61

OpenView Labs

MARCH 30, 2020

Before you know it, you can easily be submersed in wave upon wave of metrics and corresponding acronyms—customer acquisition cost (CAC), annual recurring revenue (ARR), annual contract value (ACV) and lifetime value (LTV), just to name a few. The problem is that there are dozens of metrics that can fall under the KPI umbrella.

Benchmarks 54

Benchmarks Technical Review Churn Scale 54

User Pilot

DECEMBER 18, 2020

Retaining disengaged users is much more cost-effective than acquiring new ones. So, after understanding that disengaged users have not completely jumped ship yet and it is much more cost-effective to retain them then trying to get new users, you may be wondering: How can you tell which users are disengaged without having to call each one up?

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. While the data’s a tad older, Totango’s 2016 SaaS Metrics Report lists a wide band of churn rates across its respondents, with the median annual churn rate falling somewhere in the 5-10% range. customer churn rate) to Media on the high end (37.1% The good news?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

ProfitWell

SEPTEMBER 30, 2019

The data you focus on collecting for revenue optimization should center on what will help you with segmentation and forecasting. Pricing optimization is what ProfitWell does best, and happens when you align your pricing to show the value you provide to a customer. Like we said, ProfitWell does a mean line in pricing optimization.

Revenue 40

Revenue Pricing Outsourcing Services Merchant Services 40

ProfitWell

SEPTEMBER 26, 2019

This knowledge helps you predict how any price adjustments will impact your customers as well as your business. This understanding helps you leverage that power to help your business. New customers will also become more profitable faster, which helps offset customer acquisition costs (CAC) and increases lifetime value (LTV).

Pricing 49

Pricing Scale Social Media Branding 49