ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Utilizing the right tools can help track customer growth and reveal new ways to increase MRR. Will this tool uncover metrics I’d have otherwise not known?

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

MAY 12, 2020

In this article, we'll break down the difference between the three models and help you decide which fits your needs best. Some SaaS products allow the user to download the application, but require an internet connection to confirm their subscription for it to operate. Starting with SaaS, there's very little for the user to manage.

Cloud 59

Cloud Azure SaaS Underperforming Technical Team 59

Intercom, Inc.

OCTOBER 8, 2020

And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. She was Trello ’s very first sales hire in 2010, built the company’s sales and account management teams, and was instrumental in scaling its business from 5 million to 25 million users within two years.

Scale 205

Scale Sales Hiring Software Review Technical Review 205

ProfitWell

MARCH 24, 2020

Webflow is a freemium product until the user is ready to launch, meaning there is no free trial. As a premiere provider of human capital management software and services, Zenefits targets small business customers—aiming to disrupt the benefits and payroll ecosystems. Metrics and reporting tools. Price optimization software.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

ProfitWell

AUGUST 20, 2020

We've got the data to answer that plus tactics to help you improve customer satisfaction. Then we’ll go through metrics to track the success of your customer support. Metrics to track customer support success: Response and resolution time. When people have problems, they want help instantly. The data: 1.

Marketing 105

Marketing B2B Scale Customer Support 105

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. What are daily active users? Daily active users, commonly referred to as DAU are the total number of people that login and engage with your SaaS or web product on a daily basis. How to calculate daily active users.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

OpenView Labs

MARCH 10, 2019

I’ve been a part of building freemium strategies at three companies: Pure Chat (seed round), Profitwell (bootstrapped) and Pluralsight (Nasdaq: PS). After leading product management and product marketing at a $100M software company, I thought I’d put my product led growth strategies to the test at Pure Chat. Just kidding.

Scale 64

Scale Acquisition Interviewing B2C 64

ProfitWell

MARCH 2, 2020

Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. Guiding people effectively through that journey helps them see the value your service provides at each step of the way. Churn prevention strategies via ProfitWell. Let’s dive in.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

ProfitWell

APRIL 17, 2020

This can come in many forms, but usually consists of dedicated representative support, knowledge-base articles to help customers who are having difficulty, and a thorough tutorial system in place that explains the ins and outs of the software in an easy to digest way. The metrics worth tracking for customer success.

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

Natalia Luneva

DECEMBER 17, 2020

Patrick Campbell is the CEO of ProfitWell (formerly Price Intelligently), the software for helping subscription companies with their monetization and retention strategies. ProfitWell also provides free turnkey subscription financial metrics for over twenty thousand companies. Get your value metric right.

Pricing 80

Pricing Strategy SaaS Software Review 80

ProfitWell

APRIL 28, 2020

This amount is significantly less than the perpetual license cost and opens the software up to more users. Photoshop was released in 1988 and the technology for managing subscriptions didn't exist yet. This helped them to regain market share and ensure continued market dominance in their respective software categories.

Subscription 54

Subscription Payment Features Software Pricing 54

ProfitWell

JULY 8, 2020

In this case, the user has not downloaded or otherwise installed any software on their computer. However, this is only true if the user is located in Pennsylvania. Managing your SaaS sales taxes. Keep track of subscription payments Subscription billing management can be complex. 21 states that tax SaaS sales in 2020.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods SaaS 52

ProfitWell

NOVEMBER 1, 2019

It’s a mess—not just because every team has different incentives, but also because none of these metrics focuses on retaining customers. “It David Cancel, founder and CEO of Drift, shared a simple solution in his talk at SaaSFest 2015 : design your internal metrics for every department to incentivize customer retention.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

ProfitWell

MARCH 24, 2020

Webflow is a freemium product until the user is ready to launch, meaning there is no free trial. As a premiere provider of human capital management software and services, Zenefits targets small business customers—aiming to disrupt the benefits and payroll ecosystems. Metrics and reporting tools. Price optimization software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

ProfitWell

SEPTEMBER 16, 2019

Product teams managing a freemium product need to do more targeted customer research than other product teams. Take ProfitWell, for example—we had to reposition our product in the market after going freemium. When we started ProfitWell back in 2012, freemium wasn’t our first choice.

Acquisition 99

Acquisition Revenue Scale Retention 99

ProfitWell

APRIL 16, 2020

Your customers pay you to help them solve very specific problems. Customer support team members engage in a number of activities that help ensure customer satisfaction and improve business outcomes for your SaaS product. Help resolve customer problems - Customer support is an important part of the customer success equation.

Customer Success 59

Customer Success Acquisition Churn Software Review 59

ProfitWell

NOVEMBER 12, 2019

A pricing audit will help set the metrics you are driving your growth toward—lifetime value (LTV), average rate per user (ARPU), conversion percent, and payback period. Managers should have well-founded price control principles to refer to. ProfitWell does it for you. ProfitWell does more than just audit.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

ProfitWell

AUGUST 11, 2020

New research by the Software Equity Group shows that retention and net retention are more important metrics to buyers in the mergers and acquisitions market than revenue growth. Here at ProfitWell, our data also proves that retention is one of the most powerful growth levers. Or they can subscribe directly at index.profitwell.com.

Customer Lifetime Value 52

Customer Lifetime Value B2B Retention Churn 52

OpenView Labs

JANUARY 19, 2021

In the words of Patrick Campbell , Founder and CEO of ProfitWell, “Your price is an exchange rate on the value you’re providing.”. The value metric is one of the most important building blocks of pricing. Historically, user or seat-based pricing has been most popular with usage-based pricing a distant second.

Pricing 115

Pricing SaaS Sales Hiring Scale 115

ProfitWell

DECEMBER 9, 2019

To help you get started, we’ve put together a nine-step checklist that walks through how to create a subscription service. Analyze the metrics and evaluate your position. When you know where your company fits into the market, it helps you build products that potential customers actually need. Define your buyer personas.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

User Pilot

DECEMBER 2, 2019

User profiling. Profitwell Retain. While Userpilot is primarily a user onboarding tool, it still deserves a spot on this list. It helps your CS team to monitor how customers use your product. It helps your CS team to monitor how customers use your product. Finally, Wootric helps your CS team to close the loop.

Customer Success 69

Customer Success SaaS Payments Payment Solutions Scale 69

User Pilot

DECEMBER 18, 2020

How should I bring the disengaged users back to my product? Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. You can have thousands of sign-ups in a month but if the users don’t actually activate or use the app after the 30-day trial mark…you know what happens.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

SaaSX

SEPTEMBER 9, 2019

Touching on a broad spectrum of financing concepts from SaaS subscription models to new bookings, deferred revenue, unbilled AR and beyond – the author writes with a clear desire to help founders conquer the many SaaS financing hurdles. SaaSOptics. SaaS Finance: Bookings Vs. Revenue Vs. Collections Vs. MRR Vs. ARR. Patrick Campbell.

Finance 49

Finance Deferred Revenue SaaS Forecasting 49

ProfitWell

SEPTEMBER 30, 2019

Revenue management factors. The data you focus on collecting for revenue optimization should center on what will help you with segmentation and forecasting. It allows you to determine how you need to manage your cash flow, workforce, and resources in order to continue growing as a company. Pricing is just the start.

Revenue 40

Revenue Pricing Outsourcing Services Merchant Services 40

ProfitWell

NOVEMBER 25, 2019

Revenue - Displaying important metrics like monthly recurring revenue (MRR) , average revenue per user (ARPU) , and revenue run rate shows the success of its company. That covers Buffer’s key business metrics and goals, but they take it a step further by highlighting qualitative areas of the company. Shared inbox via Front.

Business Model 72

Business Model Technical Advisors Business Scale 72

ProfitWell

DECEMBER 13, 2019

We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team. 4 metrics to know when selling SaaS. The story of any SaaS business can be told by their metrics — they’re the language of the business. It’s completely free!

Scale 61

Scale Sales Recruiting SaaS Sales 61

ProfitWell

MARCH 28, 2019

Unlike other platforms where your content is viewed mostly by people who are already following your account, YouTube gives users the chance to discover new content organically. Cleanshelf x OneLogin We're eyeing Cleanshelf's partnership with OneLogin , the leader in unified access management, to streamline SaaS spending optimization.

Subscription 45

Subscription Payment Features Pricing Revenue 45

ProfitWell

NOVEMBER 6, 2019

Work to retain users and reduce churn. Track your metrics to find holes in your service where customers are getting stuck and are most likely to churn ( ProfitWell’s subscription analytics can help with this). To upsell existing subscribers, consider aligning your pricing with your customers’ value metric.

Payment Features 74

Payment Features Payments Subscription Revenue 74

Outseta

JULY 12, 2019

By Geoff Roberts 7 min read Corey Haines is a San Diego based marketer that’s currently leading Growth at Baremetrics , a SaaS metrics and reporting start-up. I think starting as a solo marketer is helpful not just in terms of exposure to all aspects of marketing, but it also forces you to learn to prioritize well.

SaaS 48

SaaS Interviewing Consulting Churn 48

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water. Check out our user churn graph from our Baremetrics account, ending in January 2021: It wasn’t easy.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStock

MARCH 20, 2019

Bringing them together, we will help them and learn from them in equal measure. Botify offer a unified, data-driven, and user-friendly marketing suite that combines technical SEO, content, and real rankings. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

JULY 25, 2022

FastSpring’s VP Product, Strategy, and General Manager of IQ, Kurt Smith, explores evidence-based principles to help SaaS companies avoid common pricing mistakes without getting lost in analysis and data. There are a variety of pricing strategies that can help you drive growth in your company, one being the tier pricing model.

Pricing 240

Pricing Strategy SaaS Forecasting 240

ProfitWell

NOVEMBER 26, 2019

Tracking certain analytics will help keep you informed and alerted of your company’s health. SaaS analytics uncover things like churn and track metrics like monthly recurring revenue (MRR), lifetime value (LTV), and churn rate. While many analytics tools may give you basic insight on churn, SaaS-specific analytics help you dig deeper.

SaaS Payments 85

SaaS Payments Subscription Payment Features Technical Review 85

SaaStock

MARCH 20, 2019

Bringing them together, we will help them and learn from them in equal measure. Botify offer a unified, data-driven, and user-friendly marketing suite that combines technical SEO, content, and real rankings. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Outseta

MARCH 18, 2019

He helps SaaS leaders launch and optimize free trial and freemium models via his consultancy, Traffic is Currency , and is also the founder of the Product-Led Summit. But it wasn't until I launched a freemium product and we went from 0 to 100,000 users in six months, where I was just absolutely amazed by the fact that that was possible.

Payment Methods 40

Payment Methods SaaS Payments Payments Payment Solutions 40

ProfitWell

OCTOBER 30, 2019

Most SaaS companies approach churn management all wrong. They want to improve retention, but they fail to make churn management—the process of identifying who’s at risk of fleeing and taking proactive steps to ensure they stick around—a priority. Why be proactive about churn management? By that point, it’s already too late.

Churn 72

Churn Management SaaS Payments Strategy 72

ProfitWell

FEBRUARY 26, 2020

It’s the leading indicator of your business’ health and key metric to determine its ultimate valuation. But with the right tools in place, you can be on your way to a healthy retention rate and more predictable revenue.We’ll examine some of the best tools to help with retention. ProfitWell Retain. What is retention software?

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52