ProfitWell

JANUARY 15, 2020

A pricing analyst works with complex data examining industry standards and pricing strategies of competitors to help businesses determine and set competitive prices. Through impact analysis, our pricing analysts integrate our client’s historical data with PW informed pricing recommendations—price points, value metrics, feature packaging, etc.—to

Pricing 54

Pricing Marketplace as a Service Subscription Payment Features 54

Intercom, Inc.

OCTOBER 8, 2020

She was Trello ’s very first sales hire in 2010, built the company’s sales and account management teams, and was instrumental in scaling its business from 5 million to 25 million users within two years. ProfitWell estimates that freemium reduces CAC by 15% , as there’s no overspending on paid marketing channels or sales processes.

Scale 205

Scale Sales Hiring Software Review Technical Review 205

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Utilizing the right tools can help track customer growth and reveal new ways to increase MRR. Will this tool uncover metrics I’d have otherwise not known?

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

AUGUST 20, 2020

We've got the data to answer that plus tactics to help you improve customer satisfaction. Then we’ll go through metrics to track the success of your customer support. Metrics to track customer support success: Response and resolution time. When people have problems, they want help instantly. The data: 1.

Marketing 105

Marketing B2B Scale Customer Support 105

ProfitWell

MARCH 24, 2020

As a premiere provider of human capital management software and services, Zenefits targets small business customers—aiming to disrupt the benefits and payroll ecosystems. It’s an investor database to build your funnel, and a CRM to manage that funnel. It saves them time, money, and helps with internal and external communications.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

ProfitWell

MARCH 2, 2020

Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. Guiding people effectively through that journey helps them see the value your service provides at each step of the way. Churn prevention strategies via ProfitWell. Let’s dive in.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

ProfitWell

APRIL 17, 2020

This can come in many forms, but usually consists of dedicated representative support, knowledge-base articles to help customers who are having difficulty, and a thorough tutorial system in place that explains the ins and outs of the software in an easy to digest way. The metrics worth tracking for customer success.

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

OpenView Labs

MARCH 10, 2019

I’ve been a part of building freemium strategies at three companies: Pure Chat (seed round), Profitwell (bootstrapped) and Pluralsight (Nasdaq: PS). After leading product management and product marketing at a $100M software company, I thought I’d put my product led growth strategies to the test at Pure Chat. Just kidding.

Scale 64

Scale Acquisition Interviewing B2C 64

ProfitWell

MAY 12, 2020

In this article, we'll break down the difference between the three models and help you decide which fits your needs best. Starting with SaaS, there's very little for the user to manage. None of the options require as much self-management from the user as a dedicated on-premise solution would. Cloud service models in 2020.

Cloud 59

Cloud Azure SaaS Underperforming Technical Team 59

ProfitWell

SEPTEMBER 25, 2019

I also break down Andrew Grove’s High Output Management , so you can get the good lessons without ever picking up a copy. I chatted with ProfitWell Pricing Strategist Devin Bhatia to hear his take: "You would imagine that whoever is managing the Apple Arcade side probably has a best friend who's managing the Google Play Pass side.

Payment Solutions 60

Payment Solutions Payment Services SaaS Payments Payments 60

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. Now some may say “active users” is a vanity metric, but almost all SaaS companies use this figure to measure their overall performance. When your DAU is high, it can be a great sign. What are daily active users? Increasing daily active users.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

ProfitWell

APRIL 1, 2020

Social media management software. This is software you can use to help manage, post, and respond to social media interactions. Vendasta and socialbakers are two great examples of social media management platforms. SEO and SEM management software. Mobile applications. Email marketing software.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Natalia Luneva

DECEMBER 17, 2020

Patrick Campbell is the CEO of ProfitWell (formerly Price Intelligently), the software for helping subscription companies with their monetization and retention strategies. ProfitWell also provides free turnkey subscription financial metrics for over twenty thousand companies. Get your value metric right.

Pricing 80

Pricing Strategy SaaS Software Review 80

ProfitWell

OCTOBER 18, 2019

Building a predictive churn model helps you make proactive changes to your retention efforts that drive down churn rates. Understanding how churn impacts your current revenue goals and making predictions about how to manage those issues in the future also helps you stem the flow of churned customers. Customer information.

Churn 67

Churn Retention SaaS Payments Payment Services 67

ProfitWell

APRIL 16, 2020

Your customers pay you to help them solve very specific problems. Customer support team members engage in a number of activities that help ensure customer satisfaction and improve business outcomes for your SaaS product. Help resolve customer problems - Customer support is an important part of the customer success equation.

Customer Success 59

Customer Success Acquisition Churn Software Review 59

ProfitWell

DECEMBER 9, 2019

To help you get started, we’ve put together a nine-step checklist that walks through how to create a subscription service. Analyze the metrics and evaluate your position. When you know where your company fits into the market, it helps you build products that potential customers actually need. Define your buyer personas.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

ProfitWell

APRIL 28, 2020

Photoshop was released in 1988 and the technology for managing subscriptions didn't exist yet. Microsoft, under threat from Google Docs, switched its Office product to the subscription model with Office 365 and managed to regain market share it was losing to Google. It can help you reach more customers as well.

Subscription 54

Subscription Payment Features Software Pricing 54

ProfitWell

NOVEMBER 1, 2019

It’s a mess—not just because every team has different incentives, but also because none of these metrics focuses on retaining customers. “It David Cancel, founder and CEO of Drift, shared a simple solution in his talk at SaaSFest 2015 : design your internal metrics for every department to incentivize customer retention.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

ProfitWell

MARCH 20, 2020

We’ve been talking a lot about revenue operations here at ProfitWell. A RevOps leader manages the entire revenue process and constantly thinks about how to monetize products. It’s all about ensuring the teams understand applicable metrics and are aligned to achieve a common outcome. How long are customers staying on board?

Business 59

Business Sales Funnel Customer Success Pricing 59

ProfitWell

JULY 8, 2020

Managing your SaaS sales taxes. Keep track of subscription payments Subscription billing management can be complex. It's important for the operation of your business that you choose a subscription management platform that has the features needed to reliably capture revenue from your customers. Audit-proof revenue recognition.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods SaaS 52

ProfitWell

MARCH 24, 2020

As a premiere provider of human capital management software and services, Zenefits targets small business customers—aiming to disrupt the benefits and payroll ecosystems. It’s an investor database to build your funnel, and a CRM to manage that funnel. It saves them time, money, and helps with internal and external communications.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

ProfitWell

NOVEMBER 12, 2019

A pricing audit will help set the metrics you are driving your growth toward—lifetime value (LTV), average rate per user (ARPU), conversion percent, and payback period. Managers should have well-founded price control principles to refer to. ProfitWell does it for you. ProfitWell does more than just audit.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

ProfitWell

AUGUST 11, 2020

New research by the Software Equity Group shows that retention and net retention are more important metrics to buyers in the mergers and acquisitions market than revenue growth. Here at ProfitWell, our data also proves that retention is one of the most powerful growth levers. Or they can subscribe directly at index.profitwell.com.

Customer Lifetime Value 52

Customer Lifetime Value B2B Retention Churn 52

ProfitWell

SEPTEMBER 16, 2019

Product teams managing a freemium product need to do more targeted customer research than other product teams. Take ProfitWell, for example—we had to reposition our product in the market after going freemium. When we started ProfitWell back in 2012, freemium wasn’t our first choice.

Acquisition 99

Acquisition Revenue Scale Retention 99

User Pilot

DECEMBER 2, 2019

Profitwell Retain. It helps your CS team to monitor how customers use your product. This helps to drive engagement and ultimately increase retention. You can set up a self-serve knowledge base, providing your customers with all the help and support they need to use your product successfully. CustomerSuccessBox.

Customer Success 69

Customer Success SaaS Payments Payment Solutions Scale 69

OpenView Labs

JANUARY 19, 2021

In the words of Patrick Campbell , Founder and CEO of ProfitWell, “Your price is an exchange rate on the value you’re providing.”. The value metric is one of the most important building blocks of pricing. 20% of growth stage ($20-100M) and 47% of later stage ($100M+) had a pricing manager or pricing team.

Pricing 115

Pricing SaaS Sales Hiring Scale 115

ProfitWell

AUGUST 14, 2020

On top of the pandemic, the efficiency of the direct to consumer model is helping to further drive retail's shift to the internet. ProfitWell: the subscription growth secret weapon of DTC brands. Subscription-based pricing can be one of the most profitable ways to manage pricing, but you need to understand how the model works.

Business Model 52

Business Model Business Advertising Subscription 52

ProfitWell

NOVEMBER 21, 2019

So we’re teaming up with PushPress gym management software for a live webinar, this afternoon , to bring the fitness community together for discussing key growth metrics and benchmarks. During the webinar, we'll help you learn: How to calculate the key metrics for your subscription fitness business.

Subscription 40

Subscription Payment Features Benchmarks Cloud 40

OpenView Labs

MARCH 30, 2020

Before you know it, you can easily be submersed in wave upon wave of metrics and corresponding acronyms—customer acquisition cost (CAC), annual recurring revenue (ARR), annual contract value (ACV) and lifetime value (LTV), just to name a few. The problem is that there are dozens of metrics that can fall under the KPI umbrella.

Benchmarks 54

Benchmarks Technical Review Churn Scale 54

SaaSX

SEPTEMBER 9, 2019

Touching on a broad spectrum of financing concepts from SaaS subscription models to new bookings, deferred revenue, unbilled AR and beyond – the author writes with a clear desire to help founders conquer the many SaaS financing hurdles. SaaSOptics. SaaS Finance: Bookings Vs. Revenue Vs. Collections Vs. MRR Vs. ARR. Patrick Campbell.

Finance 49

Finance Deferred Revenue SaaS Forecasting 49

ProfitWell

NOVEMBER 25, 2019

Revenue - Displaying important metrics like monthly recurring revenue (MRR) , average revenue per user (ARPU) , and revenue run rate shows the success of its company. That covers Buffer’s key business metrics and goals, but they take it a step further by highlighting qualitative areas of the company. Shared inbox via Front.

Business Model 72

Business Model Technical Advisors Business Scale 72

ProfitWell

DECEMBER 13, 2019

We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team. 4 metrics to know when selling SaaS. The story of any SaaS business can be told by their metrics — they’re the language of the business. It’s completely free!

Scale 61

Scale Sales Recruiting SaaS Sales 61

ProfitWell

MARCH 10, 2020

So, to help with that, Michael says to drink local. Robert Cortese is Director of Price and Product strategy at SolarWinds, an IT management software organization with 300,000+ clients. SolarWinds provides, creates, designs, and markets IT infrastructure management solutions software to help IT professionals do their jobs.

Pricing 52

Pricing Entertainment Software Review Consulting 52

ProfitWell

SEPTEMBER 30, 2019

Revenue management factors. The data you focus on collecting for revenue optimization should center on what will help you with segmentation and forecasting. It allows you to determine how you need to manage your cash flow, workforce, and resources in order to continue growing as a company. Pricing is just the start.

Revenue 40

Revenue Pricing Outsourcing Services Merchant Services 40

User Pilot

DECEMBER 18, 2020

Obviously, this one-size-fits-all method of identifying disengaged users can be misleading…and doesn’t really help in most cases: – e.g. what if you’re looking at users of accounting software that are using the tool only once per month to issue invoices and reconcile accounts? Most companies don’t account for such a use case).

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

ProfitWell

SEPTEMBER 24, 2019

Revenue backlog is not a reporting number and will not appear on a company balance sheet, but many organizations include it when reporting to senior management and boards owing to the fact that, as we’ve just noted, it showcases the cumulative value of all contracts that your business model can command.

Payment Features 40

Payment Features Deferred Revenue Revenue Subscription 40