User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Interested in delivering better in-app help without coding?

SaaS 52

SaaS Onboarding AI Search Mobile 52

SaaStr

FEBRUARY 19, 2020

Each year, Owl Labs conducts the State of Remote Work report by surveying thousands of workers — across the United States or across the world — to learn more about emerging remote work trends. Importantly, the report also found that remote workers are happy in their jobs 29% more than on-site workers. But, how is hardware keeping up?

AI 261

AI Machine Learning Artificial Intelligence Technology 261

Totango

DECEMBER 26, 2021

According to a study by Deloitte , organizations that promote a healthy work-life balance report two times more productivity than those that do not. You can help your employees achieve a positive work-life balance by encouraging them to prioritize their personal lives over their work lives. Optimize Workspaces for Mental Health.

Customer Success 102

Customer Success Underperforming Technical Team Enterprise Communication 102

User Pilot

APRIL 21, 2024

Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Strategy 95

Strategy Customer Support SaaS Technical Review 95

BetterCloud

FEBRUARY 22, 2023

You can read many of our findings and download the report at stateofsaasops.bettercloud.com. In this blog post, we take a closer look at the data to get a sense of the “state of the help desk” in 2023. This makes sense, as the rise of remote work and increase in app usage has led some help desks to the point of meltdown.

Headcount 52

Headcount Metrics Interviewing SaaS 52

Intercom, Inc.

NOVEMBER 24, 2020

For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit reference numbers. Internally, tickets help to keep track of queries through all the possible permutations the resolution might take.

Customer Support 211

Customer Support Scale Data User Experience 211

User Pilot

JANUARY 15, 2024

TL;DR The fintech customer experience helps neobanks, cryptocurrencies, and blockchain wallets differentiate themselves from traditional financial institutions. It helps you understand how much effort a customer had to expend to complete their goal within your financial services ecosystem.

Blockchain 78

Blockchain Artificial Intelligence Onboarding Banking 78

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 Leaving customers waiting for hours or even days to get the help they need can cause dissatisfaction, distrust, and ultimately cost you their business and loyalty. Experience engineering.

Leadership 218

Leadership AI Scaling Engineering 218

BetterCloud

NOVEMBER 16, 2022

Hot off the press: the 2023 State of SaaSOps report is now available! Grab your popcorn, and let’s take a look at some of the key trends from this year’s State of SaaSOps report. Download the Full Report. 71% of respondents have already automated at least one help desk process, like onboarding or password resets.

Trends 59

Trends SaaS Onboarding Enterprise 59

Subscription Flow

NOVEMBER 23, 2023

These renewals frequently go unnoticed, and managers and their teams only become aware of them when the invoice shows up on their desks. Afterwards, we will then see how SubscriptionFlow can help you achieve all of that with the ease of its subscription renewal management capabilities. This will help you keep your messaging powerful.

SaaS Payments 59

SaaS Payments Payment Features Payments Strategy 59

ChurnZero

JULY 7, 2020

However, our suggestion is to invest in help desk software. Advanced help desk systems, such as LiveAgent , have a built-in CRM, tons of automation features, data analysis, and reporting dashboards, and can be easily accessed by all team members in a secure way. There are tons of tools that can be used for this.

Customer Support 90

Customer Support Customer Success Retention Customer Lifetime Value 90

Upscope

JUNE 1, 2021

There are a number of companies that provide this software like Drata, Vanta, VGS and, while they vary a lot, they'll have all the checking and reporting functionality you need. After ISO and with our new SOC2 reporting software it's a lot easier to complete What's the one thing we did that made a big difference?

Sales 52

Sales Cybersecurity Enterprise Software 52

Neil Patel

MARCH 24, 2021

Importantly, many people are less likely to report unemployment due to workplace discrimination or lack of transportation. With working remotely, you may have more time to help the kids prepare for school or have conversations with your significant other. Remote work can help you save money. Save Money. Minimize Distractions.

Transportation 143

Transportation Travel Systems Review Software Review 143

Neil Patel

JANUARY 19, 2021

This type of software tool helps answer any doubts users have before they become paying customers. Choose the right solution for your business that helps you establish a loyal customer base and an efficient workforce–both of which will allow you to scale your business and achieve your goals sooner. What’s not to love, right?

Software Review 95

Software Review Software Scale Systems Review 95

Neil Patel

NOVEMBER 30, 2020

These customer service software options will help you organize your company, whether you’re a startup or a seasoned business owner. Knowing your customers saves you money and helps streamline your customer service process. Live chat and chatbots save time and work to help customers in a way that’s convenient for you and your team.

Software Review 103

Software Review Software Systems Review AI Search 103

Neil Patel

MARCH 5, 2021

For example, if you want to track your read and click-through rates, collect data on form submissions, or see the number of active customers in your database, you can find a Slack app to help. In addition, you can share files directly in your Slack channels, which may help you keep your projects on schedule.

Social Media 135

Social Media Marketing AI Search Technical Review 135

Stax

APRIL 18, 2024

That can mean paying the plumber by credit card in their own house or paying for a sweater with the sales associate who helped them pick it out, rather than going to find the POS desk. Understanding your requirements will help you choose the most suitable mobile credit card processing solution for your business.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

OPEXEngine

MAY 5, 2020

As reported in the Boston Globe , MassTLC has been actively working throughout the COVID-19 situation to provide the timeliest information and insights to help our member CEOs make critical business decisions as they navigate the COVID-19 crisis. No company reported less than 90% working remotely.

Transportation 52

Transportation Travel Technology Metrics 52

Baremetrics

AUGUST 6, 2021

A personal example is your credit card: you can pay for a new desk with your credit card today, and then pay it off from your checking account next month. While you record the cost of that desk in your accounts payable, the bank is recording your credit debt in their accounts receivable. Assets are everything your company owns.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Buffer Resources

MAY 24, 2023

I had no experience in reporting or journalism. Read on to learn some of the strategies that helped me quickly grow an audience and make money from my work. These approaches have helped Female Startup Club grow a passion project into a successful business faster than I ever could have imagined.

Business 86

Business Entrepreneurship Interviewing Social Media 86

BetterCloud

AUGUST 16, 2022

One of BetterCloud’s biggest customers reported they would spend approximately 2,678 hours on SaaS onboarding alone. Why does the help desk need to read a form and click into admin consoles to provision these accounts?

Onboarding 52

Onboarding SaaS Data Management 52

BetterCloud

NOVEMBER 15, 2017

What about the Help Desk? The changes around your Help Desk are impacting everything ABOUT the Help Desk and, while you may not immediately notice the impacts, they are subtly dramatic and promise to disrupt the stream of innovation pouring out of the rest of the department and subsequently the company as a whole.

Cybersecurity 40

Cybersecurity Mobile Leadership Cloud 40

Sales Hacker

AUGUST 6, 2018

It can also help for agents to be able to reach out contextually. They can then throw up a window asking if that customer would like help with the coupon code. They can then throw up a window asking if that customer would like help with the coupon code. Help Desks. 4) Contextual support. 5) 24/7 chat option.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

Baremetrics

MARCH 9, 2021

The good news is, there are plenty of tools to help you with that, including Baremetrics. Cohorts is an excellent tool to help you determine when customers churn — by allowing you to segment your customer base and provide you with more insights about when people are churning. The value of loyal customers simply cannot be ignored.

Retention 75

Retention Social Media Churn Sales Funnel 75

BetterCloud

MARCH 2, 2022

Gartner’s most recent report titled Top Strategic Technology Trends for 2022 found that organizations can gain a significant advantage by embracing a “distributed enterprise.”. To download a complimentary copy of the full report, click here. Want to read Gartner’s Top Strategic Technology Trends for 2022 report in its entirety?

Technology 52

Technology Trends Healthcare Cloud 52

Sales Hacker

JULY 14, 2021

explains that, “Sales Ops focuses on territory planning, deal desk activities, opp reporting, commissions and comp, SDR and AE handoffs, and managing tools like Outreach and Salesforce. all the way to customer success and support (onboarding, account health reporting, NPS and renewal processes).”.

Sales 84

Sales Technical Review Consulting Systems Review 84

BetterCloud

JUNE 22, 2023

And if you’re not quickly adding headcount, surfacing new operational efficiencies by automating day-to-day SaaS-related help desk operations and user lifecycle management can help keep costs in line, and profit margins stable. That’s why we created the SaaS Management Impact Report and our CFO Advocacy Kit.

Operational efficiency. 52

Operational efficiency. Business Finance Technical Review 52

Baremetrics

OCTOBER 7, 2021

The reasons for measuring and reporting these further totals, even though they are not GAAP (Generally Accepted Accounting Principles) approved, is clear. This is anything from a laptop or desk to a building or plot of land. For this reason, calculating your EBITDA can help show the true financial health of your SaaS enterprise.

Payments 97

Payments Payment Methods Payment Services SaaS Payments 97

User Pilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In-app help and in-app support are slightly different.

Onboarding 52

Onboarding Engagement Communication AI 52

BetterCloud

MARCH 16, 2023

Employees will appreciate not having to worry about their logins and app access, and they’ll get used to doing their jobs alongside an IT staff that’s freed up to help them perform better, rather than one that’s always bogged down with tickets and wait times.

Sales Hiring 52

Sales Hiring Management Onboarding Sales Enablement 52

BetterCloud

FEBRUARY 28, 2020

Gartner analysts Manjunath Bhat and Roger Williams recently released a new report describing how Infrastructure and Operations (I&O) leaders must transform the roles and skills of IT teams as they shift to SaaS. In this blog post, we’ll recap the report highlights. To read the full Gartner report, click here.

Scale 64

Scale SaaS Government User Experience 64

Sales Hacker

JUNE 19, 2019

Live chats can help you manage the front end of all of these. Chatbots can serve as robot concierges to your website’s front desk, meeting and greeting visitors and answering their questions. You can also run bot-less automated campaigns — something like self-service kiosks in your front desk lobby. Transactional selling.

Scale 94

Scale Sales Sales Funnel Social Media 94

InsightSquared

NOVEMBER 30, 2017

Putting out reactive fires, supporting reps, managing territories, reporting, building new functionality and processes in the CRM, and much more. then I’d highly recommend some sort of ticketing system that support email to ticket creation and reporting. Report Requests: Tie Into Sales Metrics. In sales operations, we do a lot.

Sales 79

Sales Systems Review Technical Review Software Review 79

Sales Hacker

SEPTEMBER 2, 2023

Boostup has the raw ability and then couldn’t deliver (for us) but they fundamentally had a better foundation than Clari (ability to snapshot data so you can use Boostup for historical trend reporting) – something Clari cannot do b/c it just leverages SFDC data, which is constantly in flux. 4) AI for modeling. It’s complex.

AI 78

AI Revenue Scale ChatGPT 78

ProfitWell

FEBRUARY 1, 2019

Check out this blog post from our Pricing Analyst Wilson , during which he discusses why customer churn isn’t all bad (and can actually help your business in the long run). Today, we’re getting groovy with more in the help desk space and a product called Groove 2.0 , a shared inbox designed to make customer interactions more meaningful.

Social Media 45

Social Media Compensation Subscription Payment Features 45

Totango

NOVEMBER 21, 2019

Identify how many support or help desk tickets have been opened or are currently open. Answering critical questions will help you create intelligent campaigns that address the right customer pain points. . Here are some ways to make the most of automation: Create sentiment reports. Document how long onboarding takes.

Metrics 91

Metrics Underperforming Technical Team Systems Review Software Review 91

Neil Patel

MARCH 10, 2021

However, you might need to get a bit more creative to help virtual team building fit your company culture. Let’s look at 15 virtual team building activities you can try, along with tools to help everyone make the most out of them. This helps get everyone out of their comfort zone and bond over a new task. Try a Task.

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142