ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success

Teamgate

JUNE 5, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Poor data leads to wasted time, lost revenue, and damaged customer relationships. Establish Data Rules : Assign team ownership , automate processes, and train staff regularly. Bad data leads to bad outcomes."

Underperforming Technical Team

User Pilot

APRIL 16, 2025

It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. This is where tools like Userpilot come in, providing product teams with comprehensive analytics that bridge these dangerous data gaps.

Data

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring

User Pilot

AUGUST 26, 2024

Common data capture challenges include: maintaining data quality, ensuring effective data governance, and breaking down data silos. This allows you to prioritize product development efforts and improve product performance. Poor data governance can lead to data breaches, legal penalties, and loss of customer trust.

Outsourcing Services

User Pilot

OCTOBER 30, 2023

As such, implementing a data maturity model to get the most out of new insights will help you act on your product analytics instead of becoming distracted by vanity metrics. Internal culture, data quality, analysis tools, usage strategies, analysis methods, team skills, and strong leadership all impact the data maturity of an organization.

Data

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Sales teams rarely operate as a one-person army.

Underperforming Technical Team

User Pilot

NOVEMBER 20, 2023

TL;DR Data discrepancy refers to a situation when different sets of data don’t line up, like when two different analytics dashboards show different values for the same metric. Inconsistent data formats and different terminology (definitions) between teams or analytics tools can also result in discrepancies.

Data

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Think of these metrics less as numbers on a screen and more as indicators of business health. Churn has an impact on other SaaS metrics—MRR, customer LTV, CAC, net negative MRR churn (I’ll dive into each, momentarily). Churn rate.

Payment Features

Neil Patel

DECEMBER 13, 2020

Document Engagement Metrics. I find these metrics ultra-valuable. Plus, with prior versions logged, changes to documents can be examined and the original can be restored if something bad happens. One, they should have fairly well-developed OCR capabilities. Microsoft Word won’t tell you that.

Payment Solutions

Clouded Judgement

SEPTEMBER 19, 2023

Data Lakehouses provide the crucial piece of infrastructure for foundation models to securely and efficiently access both structured and unstructured data with governance intelligently wrapped around it. Just terrible performance…), (3) there’s no real security / governance, and (4) data quality controls don’t exist.

Data

Kellblog

MAY 5, 2021

Counting leads for leads’ sake (a so-called vanity metric) is stupid. The book sometimes preaches what I might call fundamentalist ABM [7] – e.g., MQLs are bad, you should get rid of them as a concept and never think about them again. When ignorant marketers celebrate MQL volume without caring about conversion, that’s bad.

B2B

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. The goal of variable pay is to develop a performance-driven culture in which your sales team is financially accountable for results.

Compensation

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Data governance issues can result in data silos , duplication, and unauthorized access to sensitive information. Which metrics will you track to measure progress ?

Underperforming Technical Team

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Which is why we’ve put together this guide on sales enablement, focusing on the three primary parts of the job: strategy, execution, and governance. Sales enablement governance. I hear you.

Sales Enablement

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. They’re facilitating virtual schooling, they’re helping governments organize.

Sales Hiring

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

Scale

User Pilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Next, each stakeholder group sets relevant product goals , chooses corresponding metrics , and selects data sources. What is a product analytics framework and why is it important?

SaaS

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Getting Started with SaaS App Development. Let’s learn more about how to get started with your SaaS journey.

ECS (Elastic Container Service)

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

VP of Engineering

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

VP of Engineering

SaaStr

DECEMBER 5, 2019

Actually what I found was a little disarming, a little unfortunate, because there was a lot of, I think, bad experiences in the past with corporate venture capital and with earlier stage companies or with other VCs working with CVCs as they were once called. That’s how much I knew about it. They have two other companies.

Development Team Review

ChurnZero

SEPTEMBER 22, 2023

Teams are often eager to launch this new initiative, however, sustaining that same enthusiasm in the months ahead can be a challenge. In our webinar, Reviving a community to support your customer success team , Shauna shares how to get your team engaged in your community and strategies to revive a community that’s running out of steam.

Underperforming Technical Team

Valuize Consulting

JULY 22, 2021

Emily and Mary-Beth recently spoke to us and shared their expertise on the 3 pillars of CS Operations and how to build and scale a high-performance CS Operations team. Look at all of the numbers, metrics, and user data that you can get out of any system for all customers, churn and still in existence, and start comparing.

Customer Success

Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. Government-backed Small Business Association (SBA) loan program. What do I need funding for? Debt and loans.

Finance

Valuize Consulting

SEPTEMBER 30, 2021

When deployed correctly, Product Ownership is an invaluable role that provides tactical support to your development team, translates customer value, goals and pain points into product improvements, and leads effective and impactful development sprints. After I graduated from university, I landed in Business Analysis.

Interviewing

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Chorus is a leading conversation intelligence platform for sales teams. Consistent updates.

Business Model

OPEXEngine

AUGUST 9, 2021

A new budgeting/planning tool should usher in a new process, new insights, and new metrics for running the firm. If the new solution doesn’t produce this, then the implementation team has likely set its sights too low or has ignored significant value-creating and change opportunities. This means that some sensitive information (e.g.,

Software Review

User Pilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Set up your metrics to measure growth and retention.

Software Review

OPEXEngine

JANUARY 24, 2023

They invest to develop the right routines and capabilities by focusing on five themes: simplicity; automation and digitization; new ways of working; visibility; and resilience and sustainability. They’ll rely on gig workers to match talent demand, for example, and develop systems for effective remote working. Visibility.

VP of Engineering

User Pilot

DECEMBER 10, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience.

Technical Review

User Pilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The no-code solution focuses on increasing user engagement and driving feature discovery.

Software Review

BetterCloud

JANUARY 9, 2019

You will better understand success by being able to identify failure: Figure 1 – The lone IT professional, after being told that the budget is too small for more security people on their team. If security is on your mind only, you will fail no matter how great you are or your team is. Doing security by yourself is failure.

Underperforming Technical Team

User Pilot

MAY 12, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review