This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Category Analysis: The New SaaS Hierarchy Tier 1: AI + Government = Money Printer Average Return: +165.2% The Government AI Arms Race Every government agency suddenly has unlimited AI budgets. Expect 3-5 companies to go from unknown to $10B+ valuations based purely on government AI contracts.
AI Governance Committee Rather than treating AI adoption as purely a technology initiative, Rubrik established an AI governance committee including InfoSec, Legal, and business stakeholders. Rather than focusing on AI-specific metrics, they prioritize business outcomes. If they didn’t, then it doesn’t matter.
We’ve been tracking B2B growth metrics for over a decade, and what happened in the vibe coding space between November 2024 and July 2025 breaks every model we’ve seen. Addressable Users: 800M+ knowledge workers globally 50M small business owners 100M government employees worldwide 200M educators and students Total: ~1.1B
Here’s why domain data matters: Tighter accuracy gains : Domain-specific data allows you to optimize for specific use cases while maintaining general capabilities Vertical specialization : Different industries have different needs – Dialpad can tune their models for sales teams vs. support teams Competitive moat : While anyone can access (..)
billion Highest ever quarter of US commercial total contract value (“TCV”) at $810 million, up +183% Y/Y Palantir has dramatically evolved beyond its government roots. Palantir has transformed from a government-focused data company to a commercial AI powerhouse with extremely strong financials. billion and $1.8
Invest in CEO Development Rather than replacement, focus on developing the skills needed to lead a public company: financial reporting, investor relations, board governance, and scaled operations. #3. Public markets consistently reward founder leadership. #2.
The B2B / SaaS Application : In highly regulated industries (healthcare, finance, government), being first to achieve compliance certifications can create durable competitive moats. For SaaS companies, consider how public metrics, open pricing, and transparent operations can become differentiation in crowded markets.
Claude’s efficiency metrics: 16 million website visitors in January 2025 Average session duration of 6 minutes with 3.73 million monthly active users and 2.9 million mobile app users—roughly 5% of ChatGPT’s user base. Yet this smaller, more focused audience generates 40% of OpenAI’s revenue. pages viewed 37.2%
How to apply actionable metrics to different SaaS business stages. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Then, as you define these problems, ensure you have a list of metrics that can adequately measure your product’s performance.
Under the hood, one discipline plays a quiet yet critical role in enabling growth, maintaining customer trust, and avoiding legal landmines: data governance. While terms like “growth hacking” and “machine learning” dominate headlines, data governance.
Revenue Model Clarity is Critical The best-performing B2B software companies appear to have clear, predictable revenue streams and strong customer retention metrics, which translate to investor confidence post-IPO.
These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc. If you are a SaaS business owner, you can invest in analytics tools to get better insights and data to analyze these metrics and make actionable decisions.
Governance and standardization: Establish clear governance frameworks and standardized processes for automation implementation and management. Strategic tool selection: Evaluate automation platforms and tools based on your specific needs, integration capabilities with existing systems, scalability, and security considerations.
The Commercial Breakthrough For years, Palantir was primarily a government contractor. The B2B Metrics That Matter Rule of 40 Performance : Palantir hit an 83% Rule of 40 score in Q1 2025 (39% growth + 44% adjusted operating margin). The AI wave finally cracked the commercial market wide open. s : Build platforms, not features.
Governments and companies now invest billions: the U.S. Key Metrics & Reports U.S. Government-led funding is enormous (China leads the world in AI patent filings, accounting for roughly 70% of the total grants). Government invests £2 B in AI infrastructure as part of EU collaboration. poured $109.1
Create an Incentivization Model Align incentives with customer outcomes rather than generic sales or implementation metrics, ensuring partners are rewarded for measurable customer adoption and value creation. Governance and Partner Scorecards Measuring partner success is key.
Each section of the app (the main Instagram feed, Stories, Instagram Reels, and the Explore page ) is governed by a separate algorithm. on Thursday and Friday, also saw good engagement metrics. Before we dig into those numbers, let's discuss why engagement matters. On most days, early mornings between 7 a.m.
Establishing robust governance and proactive policies Implementing a centralized governance framework for technology procurement and deployment is essential to prevent future sprawl. Wondering how BetterCloud can help you consolidate your tech stack?
The metrics are simple because the goal is simple: grow or die. Think of it as your CS maturity curve: The $50M-$250M ARR Phase In this phase, it’s all about raw growth. Your CS team needs to be lean, mean, and focused purely on driving ACV expansion. Forget everything you know about SMB customer success.
Users can create custom reports on any object, slice and dice data with filters, and even build dashboards that visualize key metrics. Salesforce can essentially be molded to fit any workflow its used from everything from standard sales pipelines to government citizen services.
Key data points to track for each subscription Once you begin identifying your SaaS tools, it’s crucial to gather relevant data for each one: Usage metrics (active users, feature utilization): Understand how frequently and deeply each tool is being used. Finally, establish a continuous monitoring and governance framework.
Track feature adoption and user engagement metrics in one unified view. mParticle mParticle is a customer data infrastructure platform that unifies data across channels and systems, offering robust governance and real-time audience management. Collect user feedback through in-app surveys, such as NPS, without relying on engineering.
SMPs automatically detect these unauthorized applications, bringing them under central governance. Prioritize investment in data quality, data governance, and data accessibility as the absolute foundation for effective AI. This not only helps control costs but also mitigates potential security risks and compliance issues.
In one retail example, a CEO might use an AI tool to draft a summary of key performance metrics or ask a virtual assistant to highlight emerging market trends. Establish data governance and cross-team data pipelines. Executives also leverage generative AI for idea generation and reporting. Learn from these pilots and scale what works.
They’ll look at usage data, engagement metrics, and support tickets to identify at-risk accounts or opportunities for deeper engagement. This is where governance frameworks and ROI tracking come into play. Where Customer Success Reports To Typically, Who Really Owns Renewals, And More from ChurnZero 5. Want Happy Customers?
government agencies or corporations with stringent data policies). Other features include customizable hiring workflows , integrated video interviews , assessment tools , and deep analytics for hiring metrics. Theres even a feature to track DE&I metrics (like diversity of candidates at each stage) for inclusive hiring.
It collects metrics like latency, token usage, and error rates. Security and Compliance: Orchestration centralizes data governance. This unified governance greatly reduces risks (e.g. even ship with governance modules (role-based access, content filtering) so sensitive data never slips through unmanaged pipelines.
If you feed an AI model conflicting account tiers, inconsistent usage metrics, and unstructured support categories, it will produce unreliable churn predictions, nonsensical customer segmentations, and untrustworthy recommendations. An AI model’s predictions are entirely dependent on the quality and consistency of its training data.
The Security and Governance Challenge When ChatGPT becomes your universal control plane, it also becomes your universal attack surface. Instead of building elaborate dashboards that try to anticipate what users might want to know, ChatGPT lets users ask exactly what they want to know, when they want to know it.
Customizable dashboards and built-in templates – You can also easily track your metrics over time , by picking a dashboard template or building your own. Data governance – Heap has built-in features to clean, organize, and manage event data, which helps you get more accurate insights.
Preventing hijacking requires operational readiness—tight affiliate governance, legal escalation playbooks, automated detection tools, and performance audits baked into your paid media routine. Your metrics may look fine at a glance, but in reality, you’re losing clicks and conversions. Who is Behind Ad Hijacking?
Think about governance early. Focus on specific problems rather than general-purpose AI. The more focused, the better. Build for production , not demos. 2024 is about getting real deployments. Enterprises need it to scale AI. Create clear ROI stories backed by data. The days of selling AI on potential are ending.
Monitoring usage and performance metrics: Track key performance indicators (KPIs) such as user adoption, application performance, and data usage. Track metrics like user adoption, license utilization, and cost per user. IT plays a key role in ensuring end users receive access to the right applications at the right time.
Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. moment faster.
This ensures clear governance—e.g., Article Performance Metrics : Evaluate individual content pieces: Most viewed articles Articles with highest and lowest ratings Time spent on page and drop-off rates Identify which articles are engaging and which ones need revision. You can also create custom roles with granular permissions.
“The ability to easily create and clone tours is super helpful and has enabled us to quickly launch guides in other tools, and allows us to have an on-going metric to track in-app feedback over time.” ” WalkMe review collected by Gartner. Final verdict: Should you choose WalkMe Mobile?
“Everyone-Sourced Pipeline” takes over from Marketing-Sourced Pipeline: Grade: C While the concept of a unified revenue team is gaining traction, the shift from traditional metrics like marketing-sourced and marketing-influenced pipeline isn’t as pronounced or rapid as I’d hoped. Deeply align with sales every step of the way.
The goal: to provide CSMs with clear metrics to evaluate and tailor strategies based on individual customer needs, ultimately driving better adoption and ROI. A custom dashboard for adoption scorecards , shared across NinjaCats leadership and CSM teams for a unified view of adoption metrics.
Windsurf’s structure resulted in approximately $500M in taxes that went to the federal government instead of shareholders, and created a two-tier outcome where only stockholders (not option holders) participated in the liquidity event. “There’s just no way. Invest accordingly.
As Jeff Ignacio, Head of GTM Operations and Growth at Regrow Agriculture , explains: "RevOps serves as a single source of truth; it should govern your GTM motion, and your GTM notion needs to impact your revenue. Start by monitoring key CRM metrics to evaluate improvements in your data. Sales efficiency metrics are also critical.
How we define reach At Buffer, our metrics for Instagram are based on their own definitions. We know that different parts of the Instagram app are governed by different algorithms , and the reels feed is no different.
We have a governance and training plan.” And they’re doing it without training, support, or governance, in many cases. In a top-down approach, we’d expect to hear earnings call statements and internal memos like: “We are implementing Workday because it will do X, Y, Z.” “We We have a team ready.” “We Instead, it’s Chaos!
In Userpilot, for example, I trigger targeted versions of this email so a marketer sees marketing-related tips while an engineering manager gets data-governance resources. This leads teams to lean on vanity metrics, and in the end, nobody learns which messages truly drive activation or revenue.
And then I want you to go into this tool, pull out usage metrics. So pulling in usage metrics. And, obviously for all of them, probably more for the bigger ones they care about the security, the governance, the observability, like the platform of choice for all this future agentic disruption or transformation.
We organize all of the trending information in your field so you don't have to. Join 80,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content