SaaStr

SEPTEMBER 28, 2022

The reason I strongly recommend SaaS experience (from a successful but probably not BigCo experience) is the sheer volume of features and workflows and customer demands over B2C or freemium products, and other domains. You have to hire someone that has truly put features into production.

Sales Hiring 250

Sales Hiring B2C B2B Engineering 250

User Pilot

MARCH 12, 2024

There are three different approaches for designing your navigation UX: Object-oriented navigation : Treats each product feature as an independent unit, allowing free navigation, and is effective for apps requiring exploration or creativity.

User Experience 104

User Experience Software Review Systems Review Engagement 104

Andreessen Horowitz

JANUARY 25, 2024

Generative AI offers founders an opportunity to completely reinvent workflows — and will spawn a new cohort of companies that are not just AI-augmented, but fully AI-native. With access to professional-grade yet consumer-friendly products with AI-powered workflows, everyone can be a part of a new generation of “prosumers.”

AI 131

AI Technical Review Software Review Generative AI 131

User Pilot

APRIL 26, 2024

The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Pendo for tracking feature adoption. These are customer tracking software for marketing automation: Zapier for building automation and using customer data to trigger workflows.

Software Review 59

Software Review Software Scale Systems Review 59

The Daily Egg

MAY 3, 2023

Project management software should make your workflows easier, and Airtable and Monday.com both deliver features to create better efficiency in your project. The post Airtable vs Monday.com appeared first on The Daily Egg.

Software 169

Software Management 169

SaaStr

FEBRUARY 21, 2024

And that was just for the initial group of users: Need identification and discussions with project manager over several months About 6 on-site meetings to review need identification and discussion with a broader group RFP Prototype of workflow Ensure integrations could be connected to custom apps Wait for new feature to ship A 90-day unpaid pilot (sometimes, (..)

Scale 232

Scale Enterprise Branding Scaling 232

The Daily Egg

JANUARY 31, 2021

We spent hours researching and testing different team management software to help you improve workflow for your business. Each has its benefits, but Notion stands out above the rest for its seamless collaboration and comprehensive features. No matter the project, you want your team to stay on the same page.

Software Review 328

Software Review Software Management Business 328

Trint

SEPTEMBER 27, 2021

Trint provides a multi-user editing feature that allows you to work collaboratively with multiple team members. This feature allows projects to be completed faster and with streamlined communication. Discover the seamless workflow opportunities that Trint provides.

Communication 246

Communication Business 246

SaaStr

AUGUST 17, 2021

Once your product has 50–100 workflows, dozens of use cases, 100s or 1000s of customers, etc. You’ll ship better prioritized features, with happier customers, with better trade-offs, with a full-time head of product. it’s just too much to hack and juggle informally. And the key is to hire a true head of product.

SaaS 358

SaaS Strategy Management Marketing 358

Intercom, Inc.

JULY 6, 2022

In addition to the exciting new products and features mentioned above, we’ve also launched some additional updates we’re excited to share with you. Designed for the people who use it most, the new Inbox is packed with new features that streamline workflow and collaboration to increase team productivity, efficiency, and satisfaction.

Engagement 210

Engagement Scaling Retention Data 210

SaaStr

APRIL 12, 2024

Model features beyond accuracy also add something, like auditability and traceability through attribution, and a model saying “I don’t know” instead of making something up randomly and risking the business. It’s a very constrained problem and a very specific workflow. No single Enterprise deployment is only about accuracy.

AI Search 239

AI Search Artificial Intelligence AI Enterprise 239

Intercom, Inc.

NOVEMBER 24, 2020

We recently released more than 20 new features that make Intercom better at handling complex queries and therefore a better tool for offering world-class support at scale. The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers.

Customer Support 211

Customer Support Scale Data User Experience 211

Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. But what really matters is SubscriptionFlow’s better value for money and high level of customizability.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Advanced ticketing workflows to drive efficiency.

Customer Support 249

Customer Support Leadership Branding Data 249

Andreessen Horowitz

MARCH 28, 2024

By being the first one to accurately and quickly capture this data in a digital format, Bloomberg was able to gather users in a way that allowed his business to add on additional products and features, most important of which became communication. Is there a workflow that isn’t well captured by Bloomberg?

Data 125

Data Artificial Intelligence Scale Systems Review 125

SaaStr

SEPTEMBER 3, 2023

Earn that price increase with new products, new features, new editions, and new magical workflows. Almost no one. Let’s make 2024 not another year of ripping off the base. Let’s make that a one-off thing. And let 2023 be a one-off.

Scale 229

Scale Market Segmentation Customer Success Pricing 229

Tom Tunguz

JANUARY 25, 2024

” That’s pretty sensational for a company with 3 massive business lines & enough acronyms to fill a dictionary : “With technology, customer and creator, we now have 3 workflow businesses over $1 billion in ACV. features shipped?) We have 11 individual product lines with north of $250 million in ACV.

AI 163

AI Innovation Technology Subscription 163

User Pilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior.

AI Search 93

AI Search Social Media Cross-platform App Design (Application) Systems Review 93

SaaStr

JUNE 11, 2021

The one specific vendor with that key 10x feature. Sometimes, a new entrant may be feature-poor and relatively new — but it has a new take on a space and has a new critical “10x” feature for you that no leading vendor has. More on the 10x feature here. Imperfect proxies for sure. But proxies. Far better performance etc.

Healthcare 271

Healthcare Enterprise Branding Startup 271

Intercom, Inc.

AUGUST 13, 2020

This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom.

Metrics 211

Metrics Trends Data Management 211

SaaStr

SEPTEMBER 11, 2021

That can be fine for an API or similar service, but I find it a big trade-off for an enterprise SaaS or one with significant customer-facing features and workflows. In the end, most enterprise and workflow SaaS products should have a VP of Product reporting to the CEO for the above reasons. This is also a truism.

Part-Time VPE 283

Part-Time VPE Outsourcing Services CTO Hire CTO 283

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? Key features User feedback surveys : From quick in-app surveys to more in-depth quantitative and qualitative customer research, Userpilot lets you collect user data, analyze it, and make informed decisions.

Software Review 103

Software Review Underperforming Technical Team Mobile Technical Review 103

USIO

DECEMBER 26, 2023

Instead of using separate platforms for different business functions, integrated payments allow businesses to integrate payment processing directly into their existing software or workflows.

Payments 130

Payments Payment Solutions Payment Methods Payment Services 130

Subscription Flow

APRIL 18, 2024

Sustainability, and the significantly reduced volatility of revenue that it offers, is actually one of the key distinguishing features why so many SaaS businesses are now increasingly choosing the subscription-based revenue model instead of preferring one-time transactions.

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

User Pilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. But, if your goal is to engage users and drive success, you better focus on following a solid workflow and only work on the most impactful tasks. For this, we’ve made a guide on how to create a customer success workflow to streamline your success process.

Customer Success 87

Customer Success SaaS Customer Lifetime Value Churn 87

Trint

JANUARY 25, 2022

This process was very time consuming and made for an inefficient workflow. Working with Trint Trint stood out when CIR chose a provider due to the cost-effectiveness of the software and the additional features it brought to the transcript. David commented, "The appeal of Trint was a combination of all the features.

Technical Review 130

Technical Review Software Review Systems Review Technology 130

Andreessen Horowitz

MARCH 8, 2024

Ever since ChatGPT catapulted generative AI into public consciousness over a year ago, we’ve been introduced to thousands of new consumer products that incorporate the magic of AI — from video generators to workflow hacks , creativity tools to virtual companions. Eightify , for example, provides summaries of YouTube videos, while Otter.ai

AI Search 145

AI Search AI ChatGPT Mobile 145

Totango

DECEMBER 20, 2023

Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. Workflows and automation : Totango’s automation features offer users the ability to create workflows and automate processes such as updating key customer information and assigning tasks based on account changes.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

Andreessen Horowitz

APRIL 5, 2024

The final part of the equation is the adoption of AI copilots in security workflows, which presents unique challenges. Fine-tuning products for security workflows is crucial but challenging due to the lack of standard data types and complex, bespoke areas of focus.

Generative AI 98

Generative AI AI Enterprise Artificial Intelligence 98

User Pilot

APRIL 21, 2024

We’ll go over 6 examples of customer onboarding dashboards that you can get with Userpilot, and they include: Set up feature tags and in-app events dashboard to track customer behavior , including feature usage , event occurrence, and user activity. Event occurrence. Number of times your users have triggered an event (e.g.

Onboarding 100

Onboarding SaaS Metrics Trends 100

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. In Intercom, we believe that shipping is our company’s heartbeat. Core part of Intercom. Search is an indispensable part of Intercom.

AWS 249

AWS Cloud Software Review Systems Review 249

Intercom, Inc.

DECEMBER 6, 2022

This means designing and framing workflows that help end users choose the channel that’s most convenient for them at any time, feel totally comfortable in the channel they’re using, and ensure an unbroken flow of communication should they choose to switch channel. “ A simple example? Leverage automation and future tech.

Artificial Intelligence 129

Artificial Intelligence Machine Learning Onboarding Communication 129

Unbounce

MARCH 10, 2022

Tools for Improving Your PPC Workflow. Features: Manage all client ad accounts from one dashboard Client onboarding portal to gather account permissions Automated white label reporting. Features: Identify your competitors’ top keywords Estimate monthly budget required to compete for keywords Historical data on competitor ad accounts.

Scale 131

Scale Software Pricing Outsourced Development 131

BetterCloud

MARCH 5, 2024

The four award categories include: Workflow Wizardry : This individual has built a Workflow meticulously designed to streamline IT processes and elevate productivity. Timelord : This individual revolutionized their workflows and saved valuable time. I am incredibly honored to receive the Workflow Wizardry Award from BetterCloud.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Innovation 52

Andreessen Horowitz

JANUARY 31, 2024

While Discord provides a good launchpad, it’s limited in terms of the workflow you can add on top of pure generation, and teams have very little control over the consumer experience. On the latter point, a number of products have added features that allow you to zoom or pan the camera or even add special effects. HeyGen ), VFX (e.g.,

AI 139

AI Technical Review ChatGPT Generative AI 139

Neil Patel

JANUARY 13, 2021

There is a tool that helps you create a repeatable and seamless workflow. It’s called workflow management software, and it makes your work life at least ten times easier. Workflow management software takes chaos and organizes it into a clear roadmap that helps you achieve your work goals in less time and with better results.

Software Review 130

Software Review Software Management Systems Review 130