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2020 on Inside Intercom

Intercom, Inc.

Alongside posts on the thinking behind our latest products and features, we also published essays and podcasts about the challenges posed by the pandemic , how we made the transition to remote work , how we thought about diversity and allyship , and more. The art of marketing in a crisis. John Collins, Director of Content.

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Announcing our latest book – The Growth Handbook

Intercom, Inc.

We’ve just launched our latest book, The Growth Handbook. Or it could be that you’ve found product market fit but are struggling with getting pricing right. That’s what The Growth Handbook is all about. Rachel Hepworth, Head of Growth Marketing at Slack. Sean Ellis, CEO GrowthHackers.

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Is My Second Product Failing?

Casey Accidental

In my recent essay about second products , I talked about how the goal of building a second product is not the traditional concept of product/market fit we’ve all been raised on regarding startups. The goal is to inflect the growth of the entire company over time. First off, let’s spend a moment on this product/market fit point.

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Reading list: Platforms, ecosystems, and partnerships

Intercom, Inc.

All of this thinking, planning and building culminated most recently in the launch last week of our App Partner and Service Partner programs , which unlocks new sales, marketing and technical opportunities for companies we collaborate with. Salesforce’s Mike Kreaden on how to build a platform to drive growth. Jeetu Patel, Box.

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Finding the Next Wave of Growth: S-Curves and Product Sequencing

Casey Accidental

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. This year, topics ranged broadly from incorporating AI to deliver world-class consumer experiences to defining and measuring different forms of community-powered growth.

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Sustaining Online Success and Other Stories from Elisa Doucette's 10+ Year Creative Journey

Buffer Resources

From Twitter to TikTok, the articles aim to offer insights and learnings for aspiring and established creators while also offering a glimpse into the lives of those behind the screens. “I've been doing this since around 2008, starting in the world of personal essays and personal blogging when it was more prevalent on the Internet.”

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How to Create an E-Commerce Business Plan

Neil Patel

It Can Help You Understand the Market. You’ll document the problem you’re solving, your unique solution, your market, the competition, your team, and a little information about your company culture. Step 3: Market and Industry Research. Forget learning how to create a business plan; we all go into business to profit, right?

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