User Pilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

Onboarding 83

Onboarding SaaS Metrics Trends 83

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. Our remote onboarding program has come a long way since then.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Intercom, Inc.

SEPTEMBER 29, 2022

As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Leading companies are refocusing their customer engagement efforts to increase customer loyalty, while also enhancing efficiency.

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. Customer onboarding helps customers realize the full value of the product.

Onboarding 83

Onboarding Engagement Payment Methods SaaS Payments 83

Intercom, Inc.

JUNE 22, 2022

Today, we’re excited to launch Intercom SMS – increase engagement and encourage action with two-way SMS that connects you to your customers anytime, anywhere. Intercom SMS offers customers a direct line to your business so they can feel heard, and you can stop missing crucial engagement opportunities”.

Engagement 211

Engagement Scale Systems Review Onboarding 211

User Pilot

JANUARY 24, 2023

Boosting user engagement is a surefire way to nurture customer loyalty, but how do you actually encourage users to use your product? In this article, we’re going to go over how engagement gamification increases user engagement, how you can implement it, and the best practices to follow!

Engagement 91

Engagement Social Media Education Onboarding 91

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Make the onboarding journey enjoyable by providing clear instructions and guidance.

Onboarding 90

Onboarding Payment Services Customer Success Payment Solutions 90

SaaStr

APRIL 24, 2020

Lish Gates who manages global revenue enablement at Algolia put up a thread on LinkedIn on how they are onboarding new sales and revenue professionals. Hiring a new employee now means facing an unprecedented challenge: onboarding during a global pandemic. the last thing you want impeding your onboarding process.

Sales Hiring 261

Sales Hiring Onboarding Technical Review Revenue 261

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. We also share onboarding best practices and how Userpilot can help you implement them. We also share onboarding best practices and how Userpilot can help you implement them.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

MAY 17, 2024

We also explored how to avoid common gamification challenges and maximize product engagement. Done well, gamification helps to drive user engagement, improve usage frequency , and increase user retention. These objectives could include increasing user retention , improving onboarding completion, or driving account upgrades.

Engagement 52

Engagement User Experience Software Review Systems Review 52

Intercom, Inc.

MAY 26, 2022

Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . What does customer onboarding mean? Customer onboarding programs differ by product and target customer. Why is customer onboarding important? “Customers need a reliable guidebook.

Onboarding 118

Onboarding Education Customer Support Engagement 118

User Pilot

APRIL 26, 2023

Building awesome user onboarding experiences requires a great deal of effort when starting from scratch. So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. What is onboarding UX? What is onboarding UX?

Onboarding 85

Onboarding Customer Lifetime Value Social Media Education 85

User Pilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Zendesk uses branched onboarding for better personalization.

Onboarding 80

Onboarding SaaS ChatGPT Retention 80

User Pilot

MAY 8, 2024

As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Whatfix – best for creating in-app messages for employee engagement. Pendo – best in-app messaging platform for mobile apps. Contextual triggers.

Engagement 84

Engagement AI Search Software Review AI 84

User Pilot

FEBRUARY 29, 2024

While a comprehensive exploration of progress bars lies beyond the scope of this article, you can delve into this resource to gain a deeper understanding of how progress bars can help improve user experience and engagement. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1.

Onboarding 84

Onboarding Systems Review User Experience Engagement 84

ChurnZero

APRIL 1, 2024

How can we apply it to onboarding? Onboarding is an essential part of any customer journey map, and sets the tone for the rest of the customer journey. Research by Wyzowl found that 86% of customers say their loyalty to a business is increased when they are offered a great onboarding experience. Related: AI adoption by CS teams.

Onboarding 76

Onboarding AI Strategy Social Media 76

Intercom, Inc.

SEPTEMBER 22, 2022

A few years ago, we published The Onboarding Starter Kit , which helped thousands of businesses successfully onboard their customers. Today, we’re launching a completely refreshed guide to help you activate, engage, and retain more customers in the modern age. How can “The Onboarding Starter Kit” help supercharge your business?

Onboarding 118

Onboarding Churn Engagement Retention 118

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 94

Engagement SaaS Onboarding Marketplace as a Service 94

Baremetrics

JUNE 22, 2020

Be honest: are your onboarding emails actually getting users excited about your product? The onboarding process is obviously make-or-break if you’re in SaaS. Granted you’re putting together messages that actively engage those sign-ups to take action. But hey, it’s not all gloom and doom. Here’s to hoping! signature}. signature}.

Onboarding 96

Onboarding Engagement AWS Software Review 96

Intercom, Inc.

JULY 25, 2022

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Poor cross-functional collaboration impedes success: 44% of executives say a lack of collaboration and siloed efforts are the top impediments to successful customer engagement.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Inturact

JUNE 1, 2023

Simplify your user onboarding process and drive better user engagement with this expert guide. Discover top insights and tactics for success.

Onboarding 52

Onboarding Engagement 52

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated onboarding is highly scalable, can be tailored to distinct segments , and offers self-paced learning.

Onboarding 80

Onboarding Scale Customer Success Scaling 80

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review 89

Software Review Engagement Technical Review AI 89

User Pilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Engagement 80

Engagement Strategy Marketing SaaS 80

Intercom, Inc.

MAY 13, 2022

Workforce engagement management refers to the technology that companies use to increase engagement among their customer service employees. From recruitment and onboarding to training and staffing, workforce engagement management improves the employee experience, leading to more productive, content, and engaged employees.

Engagement 118

Engagement Management Onboarding Technology 118

User Pilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? Are you after specific features to support your onboarding tasks? This depends on your use case. Ready to dive in?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

Intercom, Inc.

OCTOBER 28, 2020

Banners are a highly effective new type of message for your customer engagement strategy. You can set rules to trigger the banner, and also goals to measure its effectiveness, so you’ll get insights into how well your various banner messages are engaging customers. Banners are perfect for capturing visitors’ attention.

Engagement 239

Engagement Mobile Onboarding Communication 239

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?

Engagement 89

Engagement Social Media Onboarding Retention 89

Inturact

MARCH 26, 2024

Initiating the process of integrating a user onboarding sequence with Intercom often comes with high expectations of transforming user engagement and satisfaction. At this crucial stage, it’s understandable to encounter doubts. Thoughts such as, “Is the setup too intricate for our team?”

Onboarding 82

Onboarding Engagement 82

User Pilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Onboarding 83

Onboarding AI Retention Scale 83

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 87

Onboarding Underperforming Technical Team Software Review Technical Review 87

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 70

Engagement Entertainment AI Customer Lifetime Value 70

Intercom, Inc.

MARCH 28, 2022

That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Consumer expectations for exceptional, engaging experiences are rising.

Scale 228

Scale Engagement Technical Review Business 228