SaaStr

AUGUST 21, 2022

What are some techniques SaaS companies use to combat trial abuse / people trialling multiple times? My advice: Just let it go. At least for now, and probably a very long time. A lot of things will drive you a bit nuts when you are small: Folks that do repeat free trials. Folks that share accounts. Early customers that got “too good of a deal”. Customers that use a cheaper edition they aren’t entitled to.

Scaling 320

Scaling Revenue SaaS Management 320

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy.

Engagement 97

Engagement Strategy SaaS Scale 97

Predictable Revenue

AUGUST 25, 2022

Tayler Barron joins the Predictable Revenue podcast to discuss breaking down the silos between marketing, outbound sales, and customer success in your organization. The post The Financial Impact of Breaking Down Your Revenue Organization Silos appeared first on Predictable Revenue.

Revenue 258

Revenue Customer Success Sales Marketing 258

The SaaS CFO

AUGUST 23, 2022

At some point in your SaaS journey, you will be asked about your EBITDA. And then someone will calculate your cash-adjusted EBITDA. Say what? EBITDA represents Earnings Before Interest, Taxes, Depreciation, and Amortization. It’s a widely used measure of financial profitability. EBITDA attempts to eliminate non-cash and non-operating items. Over the long run, it measures […].

SaaS 98

SaaS Metrics 98

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Generative AI

Predictable Revenue

AUGUST 22, 2022

What is consultative sales and how can it help you win more business? These 7 consultative selling strategies will help you stand out from the competition. The post Consultative Sales Approach Strategies appeared first on Predictable Revenue.

Consulting 248

Consulting Strategy Sales Revenue 248

ChurnZero

AUGUST 26, 2022

As a CSM, are you stuck in a vicious cycle of overwhelm? You wake up and go to sleep thinking about work. Your doomy to-do list follows you around like a shadow. Nagging thoughts of everything you didn’t get done dominate your free time. When you do get to experience that rare endorphin buzz of getting caught up, it’s eclipsed by the fear of that next fire drill lurking around the corner, waiting for the perfect time to crash your productivity party.

Communication 98

Communication Customer Success Management Software 98

The Daily Egg

AUGUST 23, 2022

Say you run your own graphic design business, but you’re also a parent and you’re writing a book on the side. Between. The post Best To Do List Apps Compared appeared first on The Daily Egg.

Business 312

Business 312

SaaStr

AUGUST 25, 2022

Dear SaaStr: What Do the Best Entrepreneurs Do In the Early Days That The Others Don’t? My Top 5 Characteristics of a Successful Entrepreneur: Sees a Large or Can-Be-Large White Space — And Builds a 10x Feature or Product to Fill It. There. Many can see the white space that exists, but far fewer can bring a product to market that solves a “10x better” problem in it — that people will pay for.

B2B 277

B2B Scaling SaaS Revenue 277

Kellblog

AUGUST 21, 2022

Question: what do you call a ten-year old startup with $10M in ARR? Answer: a small business [1]. When you make a list of key SaaS metrics, you’ll rarely find age listed among them. That’s correct in the sense that age by itself tells you little, but when size is measured against age, you get a rough meaure of velocity. It’s a lot like people.

Venture Capital 119

Venture Capital Retention Finance Scaling 119

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Payments

Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. With increasing business costs and reduced headcount, companies are feeling the squeeze as they also grapple with rising consumer expectations. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition.

Customer Support 211

Customer Support Retention Headcount Customer Lifetime Value 211

The Daily Egg

AUGUST 24, 2022

Multipage websites are a great way for your audience to get to know you, but in this crowded market, you need the. The post Best Landing Page Creation Tools Compared appeared first on The Daily Egg.

Marketing 325

Marketing 325

SaaStr

AUGUST 26, 2022

Fenwick, one of the bigger Silicon Valley / tech law firms put out its quarterly report on the venture market , sourced from 194 deals that actually closed in Q2’22, and I found the way the data was presented super helpful given all the drama in the venture markets, on twitter, etc. A few learnings: #1. Yes, while downrounds have increased, there still aren’t very many of them.

Pricing 318

Pricing Social Media B2C Startup 318

Frontegg

AUGUST 22, 2022

The world of SaaS is evolving. Biometric Authentication is transforming the user management space by eliminating the dependence on passwords and elevating security levels, while also reducing in-app friction and promoting Product-Led Growth (PLG). Let’s take a closer look about the evolution of this SaaS essential. The Origins of Biometric Authentication.

Technical Review 131

Technical Review Systems Review Technology Government 131

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. Our product and engineering teams have been busy building incredible features that will multiply the value Intercom brings to your business, and we can’t wait to introduce you to the latest and greatest innovations.

Innovation 191

Innovation Retention Engagement Engineering 191

The Daily Egg

AUGUST 22, 2022

Volusion is a leading ecommerce platform that has been providing companies with online shopping solutions for the last 20 years. It is. The post Volusion Review appeared first on The Daily Egg.

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309

SaaStr

AUGUST 24, 2022

So we took a look at Toast just after it IPO’d. Times were good then, and Toast was worth $24B. Fast forward to today. and there’s not much to criticize Toast for. They dominate a large market, and are growing almost 60% at $800m in ARR! And yet, the markets are tough today, and Toast is now worth less than $10 Billion, despite executing admirably.

SaaS Payments 310

SaaS Payments Scale SMB Payment Solutions 310

Andreessen Horowitz

AUGUST 23, 2022

Interoperability has long been a key guiding principle of the Metaverse – a vision that we can bring our digital identity and assets with us as we travel between virtual worlds. Yet today, the largest games and virtual worlds are … The post Investing in Ready Player Me appeared first on Andreessen Horowitz.

Investment 124

Investment Travel 124

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

The Daily Egg

AUGUST 22, 2022

PrestaShop has plenty of tools to create a customized ecommerce site for your business. It requires a little more legwork than other. The post PrestaShop Review appeared first on The Daily Egg.

Business 279

Business 279

SaaStr

AUGUST 22, 2022

Way back in the early days of Adobe Sign / EchoSign, my co-founder was a digital marketing genius — but was opposed to events. They don’t work, he’d say. They take too long to deliver ROI, he’d say. They’re a distraction, he’d say. And then a few months later, he came to me and said we had to get a booth at Dreamforce.

Strategy 266

Strategy Branding Development Marketing 266

IT World

AUGUST 24, 2022

A note-taking app can be helpful, especially if it enables you and your co-workers to collaborate on ideas. Microsoft OneNote is an excellent tool for the job. It’s pre-installed on Windows 10 and 11 and is included with a Microsoft 365 subscription. But anyone can download the app and use it for free. This guide walks you through the basics of using OneNote, focusing on OneNote for Windows 10 , the version that comes with Windows 10 and 11 and that’s available for download in the Microsoft Stor

Mobile 119

Mobile Subscription Payment Features 119

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SaaS

Agile Payments

AUGUST 25, 2022

Instant Payouts: A Guide for MarketPlace Instant Payout Providers. The world is changing, folks. Gone are the times when people would accept payments taking days to reach their accounts for work they’ve completed. Nowadays, when a freelancer or employee completes their job, they want to know that they’ve been paid immediately.

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Andreessen Horowitz

AUGUST 23, 2022

The ease and speed with which you can now buy nearly anything — truly, anything — online is often taken for granted: not just food, but cars, homes, blue-chip art, even a college education. In the past 30 years, we have grown to trust the internet in a way we could never have imagined in. Read More. The post Remote Startups Will Win the War for Top Talent appeared first on Future.

Startup 98

Startup Education Leadership 98

SaaStr

AUGUST 24, 2022

Dear SaaStr: Why do big companies buy small companies instead of competing? Well, first of all, they often do both. They often start of competing, at least a bit. Salesforce paid $27 Billion for Slack. But that came years after they spent tens of millions on “Chatter”, a failed collaboration tool. Facebook competed with Instagram before it bought it.

Leadership 257

Leadership Engineering Startup Branding 257

IT World

AUGUST 24, 2022

Quick: What's the most exciting app on your Android phone right now? Just a hunch here, but I'm gonna go out on a limb and say Google Contacts probably wasn't your answer. And why would it be? Your phone's virtual Rolodex is about as exhilarating as a trip to the endodontist. Plus, our mobile devices have had systems for managing our contacts since way back in the prehistoric days, so it certainly doesn't seem like something to celebrate.

Mobile 111

Mobile Management 111

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User Experience

Agile Payments

AUGUST 23, 2022

Photo by fauxels: [link]. Why You Should Do a Jail History Check on a Business Partner. From a financial and operational standpoint, entering into a business partnership is an excellent strategic choice.

Business 88

Business 88

Andreessen Horowitz

AUGUST 25, 2022

It’s time for your startup to fundraise. You prepare a deck, practice your pitch, and start reaching out to investors. If a first meeting goes well, it often ends with a request to share your “data room.” But what is a data room, and what should be included in it? What is a data room? Read More. The post The Insider’s Guide to Data Rooms: What to Know Before You Raise appeared first on Future.

Data 98

Data Startup 98

SaaStr

AUGUST 25, 2022

This post from Gorgias the other day, after it’s $700m valuation Series C, reminded me of a key mistake many founders make. They often wait too long to build a fully native integration: Gorgias is now the leading contact center on Shopify with over 10,000 customers, and so it started there as the #1 platform in e-commerce. It build this integration in-house.

Outsourcing Services 239

Outsourcing Services Engineering SaaS 239