Sat.Nov 27, 2021 - Fri.Dec 03, 2021

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The 4 Cold Call Scripts That Actually Book Meetings

Predictable Revenue

Cold calling scripts approved by the most successful and reputable B2B sales leaders and practitioners in the sales development industry. The post The 4 Cold Call Scripts That Actually Book Meetings appeared first on Predictable Revenue.

B2B 334
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How to Bring Agile Innovation to Customer Success

Totango

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one.

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5 Branding Lessons for Great SaaS Leaders

Entrepreneur - SaaS

Learn how to stand out in the software-as-a-service crowd while targeting the right customers.

Branding 126
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Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home.

SaaStr

So with the end of the year coming up again, it’s time to update a classic SaaStr post. On why the best sales teams just close so much on the last day of the year (be it Dec 31 for many of you, Jan 31 for others). When there really is no need to buy then … at all. Not really. Lol agreed. — Sam Blond (@samdblond) January 3, 2021.

Sales 322
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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with thei

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Building The Right Sales Tech Stack

Predictable Revenue

Buying the wrong tools or even the right tools before you’re ready can be detrimental to your sales process and set you back months and tens of thousands of dollars. Asa joined the Predictable Revenue Podcast to provide important insights on how to build the right sales tech stack for your business. The post Building The Right Sales Tech Stack appeared first on Predictable Revenue.

Sales 229
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If You Sell Your Company, Use a Banker

SaaStr

When I sold my first company, I used a banker, an M&A advisor. When I sold my second, I did not. Not using a banker the second time was a mistake. The benefits are nonobvious, somewhat counterintuitive — and large. You don’t get THAT much from a banker for their seemingly huge fees: They don’t get you another offer. It’s too late by the time they jump in.

Pricing 295
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Invite reviewers to collaborate on your Trint

Trint

When you're up against a tight deadline and in need of your colleague's assistance or input to complete your project, the importance of collaboration becomes increasingly apparent. Before remote working was the norm, and we all worked in the same office, you could tap someone on the shoulder and ask for their feedback and input, but even this is an inefficient way of working.

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An In-Depth Guide to Google Analytics 4

Neil Patel

When it comes to website analytics, Google Analytics is second to none. With the rollout of the latest release, Google Analytics 4 (GA4), the same can now be said of applications analytics, too. Google Analytics 4 was designed to be the latest generation of web analytics platforms—providing a base for marketers around the world to effectively analyze important customer usage metrics.

AI 145
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Set your sales team’s written communication apart with GEMS, our email coaching framework

Intercom, Inc.

As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.

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Should Your Success Team Be Growing Even Faster Than Your Sales Team? Maybe

SaaStr

Is your CS team growing as fast as your sales team? If not, are you sure your have this right? — Jason BeKind Lemkin (@jasonlk) November 29, 2021. What should be growing faster — your sales team or your customer successteam? The answer can vary, but if you’re well enough funded, it may well make sense to grow the success team even faster than sales.

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Microsoft cheat sheets: Dive into Windows and Office apps

IT World

Need to get up to speed on the latest features in Excel? Wrestling with an old version of Word? Looking to get more out of Windows 10? Computerworld 's cheat sheets are easy-to-use guides to help you navigate Microsoft's core productivity apps. Here's a one-stop resource where you can find in-depth stories on several generations of Word, Excel, PowerPoint, and Outlook for Windows, focusing on what's new in each major release.

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9 Digital Marketing Tips for the Holidays

Neil Patel

Black Friday, Cyber Monday, Super Saturday—the holiday season doesn’t lack shopping days. Add those to the traditional boost in consumer spending that occurs in the run-up to the holidays, and you have a recipe for a record sales quarter. However, a bumper festive season doesn’t happen by accident. A comprehensive and thoughtfully crafted digital marketing strategy is necessary to make those sales rack up.

Marketing 140
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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The 4 Best Mobile Platforms For Your Marketing Strategy

Unbounce

Imagine yourself browsing social media or the internet in your spare time. Are you using a computer or phone? Chances are you chose the second option, or you know plenty of folks who would. After all, according to Semrush, 280 million Americans — that’s 84.2% of the population —use their phones to access the internet. And that’s in the United States alone.

Mobile 139
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Top 25 SaaStr Podcasts of All Time – Part 1 (#25-#13)

SaaStr

With 500+ episodes and almost 5 years behind us, we thought this would be a fun time to share the Top 25 episodes of all time. A lot has changed since 2016, but SaaStr is still bringing you the best advice from industry leaders, and we don’t plan on stopping. Today, we’ll dive into 25-13. We’ll be back tomorrow with the Top 12. #25 SaaStr 214: New Relic CRO Erica Schultz on What It Takes To Successfully Scale Into Enterprise & How The Very Best Reps Build Relationships With

Scale 267
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How to use FileVault to protect business data on Macs

IT World

If you run a business on Macs (and many companies do ) then you should become familiar with FileVault, the disk encryption system that's built into macOS. When used properly, it makes it extremely hard for any malicious person to access your company’s confidential data in the event your Mac is lost or stolen. What's the problem FileVault tries to solve?

Data 130
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Subject Matter Experts: Why You Should Use Them and How to Find Them

Neil Patel

In a world of information overload, subject matter experts (SMEs) are more important than ever. SMEs can help give important insights and context for your blog or marketing content and help keep readers engaged with the subject. Their specific knowledge and expertise can be of value to your readers, but subject matter experts can also help with search engine optimization (SEO) by providing the keywords and keyword phrases that will get you found in web searches.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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IPOs and Beyond: A Guide to Exit Options for Companies

Andreessen Horowitz

Exit options for startups, and their investors, were relatively straightforward for years — the companies could either go public or be acquired. Now the menu of possible options has significantly expanded, as Direct Listings and SPACs have also become tested-and-proven pathways to the public markets. All these choices add complexity for founders and investors, and.

Startup 127
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The State of Software Buying: From SMB to Enterprise with G2’s CMO

SaaStr

The state of software buying has changed. SaaS spending dipped in the first half of 2020 at the start of the pandemic but has since reaccelerated. During SaaStr Annual 2021, Amanda Malko, CMO at G2, shared a fascinating look at the data that reveals shifting patterns in the way consumers purchase software. . As companies accelerate their digital transformations, the SaaS spend has exploded: In Q2 of 2021, G2 recorded the highest software spend per employee to date.

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How to get more out of Edge (and bolster its security)

IT World

I use Edge, the built-in browser in Windows, though I’m very much in the minority. I even think it has the potential to be a better browser than Firefox or Chrome. Case in point: the recent “Super Duper Secure Mode” that has rolled out to the default Edge version after being in beta channels for several weeks. (Let’s call it the “SDSM” setting.) As noted in a past Edge blog post , SDSM provides additional security features that allows you to disable just-in-time Javascript and then enable Contro

Banking 128
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A Deep Dive Into Google Data Studio for Marketers

Neil Patel

Data and analytics play considerable roles in marketing. From showing you trends to giving you insights into your target audience to helping you create effective campaigns, data is critical. This is why Google Data Studio is a program every marketer should try out. What Is Google Data Studio? Google Data Studio is a free business intelligence (BI) tool from Google.

Data 114
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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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B2C2B in Digital Health, a founder’s playbook

Andreessen Horowitz

B2C2B — also known as bottom up — has helped companies like Slack, Zoom, Dropbox, and other software companies break into B2B. Now B2C2B is coming to digital health, as a wave of startups are first selling products and services … The post B2C2B in Digital Health, a founder’s playbook appeared first on Andreessen Horowitz.

B2B 125
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Why Founders Should Prioritize Personal Development with Shopify (Podcast 502 and Video)

SaaStr

Entrepreneurship takes grit and determination, and leading a successful company can feel like a Herculean effort. But even the most impressive leaders are human and need support and mentorship as much as anyone else. In this inspiring and candid conversation, Harley Finkelstein (President at Shopify) and Aydin Senkut (Founder at Felicis Ventures) discuss their founder experiences and answer questions from Dasha Maggio (Partner at Felicis Ventures). .

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How to use Outlook’s new calendar board view to organize your work

IT World

Microsoft recently launched a handy new Outlook feature — a Kanban-style board view in Outlook Calendar. Currently available only in Outlook on the web, the new feature lets you pin cards containing useful information onto a project board. These cards can include calendars, notes, task lists, links, and other items. Some elements in these cards can interact with your main Outlook calendar.

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How to Attract and Keep Employees at Digital Marketing Agencies After the “Great Resignation”

Neil Patel

Employee turnover is a huge cost to any business. These costs have the potential to be incredibly damaging to marketing agencies. It hurts their productivity, increases costs, and can even compromise client relationships. Unfortunately, it’s a problem likely to get worse. You may have heard about the great resignation, but what is it, and what can you do to stop your digital marketing agency staff from leaving?

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Investing in Iron Fish

Andreessen Horowitz

A common complaint about the internet – in both web2 and web3 – is that privacy is an elusive privilege and not viewed as a priority in many cases. In web2, data breaches and outright hacks have plagued social networks … The post Investing in Iron Fish appeared first on Andreessen Horowitz.

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Dear SaaStr: How Long Should It Take to Negotiate a VC Term Sheet?

SaaStr

How long does it take to negotiate a term sheet? Who should open the negotiation on valuation – VC or entrepreneur? What are the top tips for entrepreneurs preparing for a term sheet negotiation? It shouldn’t take more than a week, or even just a few days, to negotiate a term sheet, once a VC decides they want to do a deal. There really aren’t many variables these days, really just price and how much you raising/selling.

Pricing 253
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Microsoft under fire in Europe for OneDrive bundling; legal fight brewing

IT World

File-hosting service provider Nextcloud, backed by 29 other European companies, has filed a complaint with the European Union and German antitrust authorities against Microsoft for what it’s calling anti-competitive behavior related to the OneDrive cloud storage offering. In the complaint, Germany-based Nextcloud told the European Commission (EC) that Microsoft is aggressively bundling its OneDrive cloud, Teams, and other services with Windows 10 and 11.