SaaStr

JANUARY 22, 2024

Never have a tough conversation over email No matter how tempting it may be — Jason ✨Be Kind✨ Lemkin  ?? (@jasonlk) January 3, 2024 So perhaps the best management advice you’ll hear again and again is this: #1. Never Have a Tough Conversation Over Email Yes, you probably know this. As tempting as it may be to avoid conflict, headaches, and hearing things you don’t want to hear — never have a tough “conversation” over email.

Management 279

Management Sales Hiring Pricing Communication 279

TurnKey Labs

JANUARY 24, 2024

If you open any tech job board, you will see dozens of companies looking for full-stack developers. You read that a full-stack engineer is expected to be a master of front-end, back-end, and databases, able to deliver fully-fledged software themselves.

Development 62

Development Engineering Software Technology 62

User Pilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Product Marketing 99

Product Marketing Marketing Social Media Scale 99

Tom Tunguz

JANUARY 23, 2024

Last Friday’s post about delegation called The Class Missing from Business School, spurred a deluge of great advice from readers. There was a recurring theme when delegating: Identify the time-consuming & repetitive tasks by coloring or labelling your calendar, or calculating at the end of the week or month. Record a video/Loom/Scribe* detailing the process.

ChatGPT 203

ChatGPT AI Metrics Revenue 203

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

Predictable Revenue

JANUARY 23, 2024

Each day as a BDR in Sequencing is a new chance to connect, make a difference, and be part of something that truly matters. The post An SDRs Guide to the Health Tech Industry appeared first on Predictable Revenue.

Revenue 130

Revenue 130

The Moz Blog

JANUARY 25, 2024

Link building plays a crucial role in your SEO campaigns and overall business success. Setting OKRs can help you implement the best link-building strategies and achieve your SEO goals.

Strategy 113

Strategy Business 113

Totango

JANUARY 22, 2024

This year, the customer success (CS) industry faces a critical choice — either assume the role of strategic growth driver by adopting revenue goals for the business, providing greater accountability to customers, and forming tighter cross-functional alignment with partners—or stick to the status quo, maintaining business as usual and leaving untapped potential on the table.

Customer Success 95

Customer Success Generative AI AI Scale 95

Chargebee

JANUARY 21, 2024

In an age where consumer protection is paramount, the Federal Trade Commission’s (FTC)proposed “click to cancel” provision marks a significant shift in the subscription business landscape. Designed to make subscription cancellations as straightforward as signing up, this new regulation brings both challenges and opportunities for businesses. Chargebee Retention emerges as a key player in helping businesses navigate these changes while enhancing customer experience and ensuring compliance.

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Subscription Payment Features compliance Retention 52

SaaStr

JANUARY 26, 2024

So Vendr has their latest SaaS Buyer Report out here. There’s plenty of good data in there and it’s worth a read. One metric I wanted to highlight. And look, average sales cycles are almost meaningless. Bigger deals take longer. Small deals can close in one call. Some leads are warmer than others. More here. But still … across all the SaaS vendors that Vendr tracks, how long do deals take to close?

SaaS 285

SaaS Benchmarks B2B Metrics 285

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Payments

Clouded Judgement

JANUARY 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now ServiceNow Kicks Off Q4 Earnings Season ServiceNow kicked off Q4 earnings season on Wednesday (they are almost always the first software company to report), and I thought I’d dig in to see if they left any clues for what we should expect for the broader software market.

Cloud 161

Cloud Marketplace as a Service AI Subscription 161

Tom Tunguz

JANUARY 25, 2024

ServiceNow, a $150b market cap company, made this statement yesterday in their earnings call : “In Q4, our gen AI products drove the largest net new ACV contribution for our first full quarter of any of our new product family releases ever, including our original Pro SKU.” That’s pretty sensational for a company with 3 massive business lines & enough acronyms to fill a dictionary : “With technology, customer and creator, we now have 3 workflow businesses over $1 billi

AI 149

AI Innovation Technology Subscription 149

Predictable Revenue

JANUARY 23, 2024

Collin's top tool picks from 2023 are the essential tools that made a mark: Apollo, Clay, Chat GPT, and Orum. The post Collin Stewart’s Favorite Things From 2023 appeared first on Predictable Revenue.

ChatGPT 130

ChatGPT Revenue Development Sales 130

SaaStr

JANUARY 25, 2024

I thought this year would be better for venture: – Folks internalized markdowns, write-offs – Ready to get back to business – Most top VCs have fresh funds to invest But: – The "AI Chase" burning up tons of energy – Unicorns not fully written down – Top investments still… — Jason ✨Be Kind✨ Lemkin  ??

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Venture Capital AI Investment Startup 264

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

USIO

JANUARY 23, 2024

Advantages of Integrated Payments: Efficiency and Convenience: Integrated payments streamline transactions, reducing manual efforts and providing convenience for both businesses and customers. Enhanced Customer Experience: Customers enjoy a smoother experience as integrated payments eliminate the need for redirection to external gateways. Real-time Reporting and Analytics: Integrated systems offer real-time data on transactions, sales trends, and customer behavior, aiding better decision-making.

Payments 130

Payments Payment Solutions Trends Technology 130

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS be

Customer Success 137

Customer Success VP of Engineering Payments Payment Methods 137

Tom Tunguz

JANUARY 20, 2024

When I sat down to write this post, I wrote : Write an introductory paragraph telling a story about when I was in grade school, my 5th grade teacher, Mrs. L, insisted on the class outlining their paper. Write a paragraph about how we all wish we would outline, & there are frameworks like Situation, Complication, Question, & Answer that achieve this goal.

AI 126

AI Finance Data Software 126

SaaStr

JANUARY 21, 2024

Dear SaaStr: What Does a CEO Do to Deserve Such an Exorbitant Salary? I struggled with this myself a bit in the early days, in my first start-up job. I realized once I was an exec for the first time that a lot of us we working just as hard as the founders. At least, a few of us were. No way I deserved to make as much. But were they really doing so, so much more than the rest of us?

B2C 263

B2C Engineering Revenue SaaS 263

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Payments

USIO

JANUARY 23, 2024

Integrated payments are gaining popularity among businesses as they enable seamless transactions and streamlined processes. A 2022 study by the National Retail Federation revealed that 63% of customers prefer integrated payments like Apple Pay and Google Pay. Moreover, with the global ecommerce market projected to reach $8.3 trillion by 2025, businesses are increasingly adopting integrated payment solutions.

Payments 130

Payments Payment Methods Payment Solutions Payment Services 130

Buffer Resources

JANUARY 23, 2024

OK, I’m going to call it: Threads is here to stay. After a record-breaking start, Threads is fast proving that it was no fly-by-night fad but a force to be reckoned with among the other social media giants. Threads by Instagram now has an estimated 160 million monthly active users and counting. To put that into perspective, that’s a little over a third of X’s (formerly Twitter) monthly active users of 550 million — and X has a good 16 years on Threads.

Social Media 119

Social Media Trends Engagement Consulting 119

User Pilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? This is the main question we explore in this article. We also explain why it’s important for product managers and share useful tips. Let’s dive in, shall we? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. RCA helps organizations eradicate recurring issues and not just symptoms.

Technical Review 111

Technical Review Management Software Review Data Analysis 111

SaaStr

JANUARY 26, 2024

Dear SaaStr: What Are Some of the Biggest Changes for SaaS Founders and Startups in 2024? A few I’m watching: #1. The Rise of One-and-Done Fundraising as a Vibe Founders will get back to only planning to raise one round to truly get to product-market fit for real. More startups benefit as the dilution ends up far less, a la Klaviyo, or The Trade Desk, etc.

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SaaS Startup Scaling Product Marketing 255

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

SaaS

The Moz Blog

JANUARY 23, 2024

Nearly every business has an About page, but too often, its content is an afterthought. Turn that around with key real-world examples of local brands getting it right.

Business 113

Business Branding 113

Buffer Resources

JANUARY 22, 2024

“This year is going to be transformative!” As humans, we tend to say (and believe) this statement about every year. And it’s true – we don’t stay stagnant, and neither do the industries in which we work. But something about 2024 makes me think it stands poised to redefine the social media landscape and the creator economy.

Social Media 117

Social Media Entertainment Trends Branding 117

Stax

JANUARY 24, 2024

The phrase “dynamic pricing” often sparks heated debates in eCommerce and retail, and it’s not hard to see why. If you’ve ever booked a hotel, ordered an Uber, or shopped on Amazon, you’ve experienced the effects of dynamic pricing in real-time. Prices may shift down or up at a moment’s notice. But if dynamic pricing adds complexity to the customer experience, why have so many industries embraced it?

Payment Methods 88

Payment Methods Pricing Airlines Payment Solutions 88

SaaStr

JANUARY 25, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital. Check that out here. This week we’re focusing on Satya Patel, Partner at Homebrew! #1. What’s your most recent disclosed investment?

Marketplace as a Service 252

Marketplace as a Service Venture Capital Entertainment Construction 252

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

Andreessen Horowitz

JANUARY 23, 2024

They say time flies when you’re having fun. And in what felt like a blink of an eye, I look back and realize I’ve spent over 12 years at a16z. And what an unforgettable ride it’s been. When I joined, there were fewer than 30 employees. I knew everyone’s kid’s name, I knew their dog’s name. Back then we had to work hard to introduce ourselves to founders as some hadn’t heard of us, and the operating value add model was still unproven on Sand Hill Road.

Venture Capital 106

Venture Capital Travel Startup Leadership 106

Buffer Resources

JANUARY 23, 2024

OK, I’m going to call it: Threads is here to stay. After a record-breaking start, Threads is fast proving that it was no fly-by-night fad but a force to be reckoned with among the other social media giants. Threads by Instagram now has an estimated 160 million monthly active users and counting. To put that into perspective, that’s a little over a third of X’s (formerly Twitter) monthly active users of 550 million — and X has a good 16 years on Threads.

Social Media 114

Social Media Trends Engagement Consulting 114

Stax

JANUARY 24, 2024

Credit cards remain a favored way of making payments among customers. Purchase volumes through credit cards jumped 51% between 2015 and 2021. However, the idea of applying a credit card surcharge to offset the processing cost of credit cards has always been a hotly debated topic. Simply put, a surcharge amount is an extra fee that some merchants choose to levy on customers to cover the costs of processing credit card payments.

Merchant Services 88

Merchant Services Payment Services Payment Methods Point of Sale 88