SaaStr

DECEMBER 3, 2023

I always learn a lot from these — they are in essence a best practices list from each leader. MadKudu : MK does firmographic lead scoring, placing accounts into buckets based on whether or not they fit our various ICP categories. This week we have Jack Moberger, Director of Enablement at Algolia!

Consulting 184

Consulting Enterprise Sales Engagement 184

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

Tom Tunguz

DECEMBER 3, 2023

Much like mobile technology became a de facto part of every startup, AI is now no longer a category but the core or a component of every product. I argued that the best sales processes are sales engineering sales. Founder sales start the company this way & great sales teams continue this practice.

Artificial Intelligence 169

Artificial Intelligence ChatGPT AI Generative AI 169

SaaStr

JUNE 29, 2023

Customers want something that keeps up with the ever-increasing practical needs and evolving tech landscape. Relationships Matter Less, Product Matters More : “As the SaaS landscape continues to grow, it’s becoming easier, actually, to find the best products, evaluate and implement them. The best product will win.

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

User Pilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. Practical explanation of how it works. Five categories of potential customer reactions to new features. Kano model covers five feature categories: Basic features customers expect. Excitement features that delight customers.

Scale 103

Scale Data Analysis Development AI 103

User Pilot

APRIL 10, 2024

Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. Group content into modules and categories. Knowledge base creation best practices Setting up your knowledge base with the right tools is only half the job.

Software Review 94

Software Review AI Search SaaS Technical Review 94

SaaStr

JULY 25, 2023

It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space. The SaaS Awards : The SaaS Awards is an annual awards program recognizing excellence and innovation in SaaS products and services across various categories.

ChatGPT 213

ChatGPT AWS SaaS CTO 213

SaaStr

JANUARY 17, 2021

In practice, quitting is the only thing. In practice, high churn is the only thing. The best founders always find a way to grow their deal size, their market, their segment. Best case, you’ll grow 30-40% slower than you otherwise would. In theory, many things can kill a SaaS startup after $4m-$5m ARR. Almost always.

SaaS 363

SaaS Venture Capital Churn Branding 363

SaaStr

AUGUST 14, 2021

Almost every category already has 5, 10, 100, 1000 vendors in it. Teams that can’t evolve every few years with the market often eventually end up not quite failing, but having mediocre outcomes at best. The best founders always find a way to grow their market over time. They just don’t want to take it where it goes. Do you know?

SaaS 271

SaaS Startup Software Revenue 271

Neil Patel

JANUARY 3, 2023

We’ll then dive into best practices for SEO taxonomy so you can get started optimizing your website today. The most common examples of this are the pages of a website or categories on a blog. For example, multiple e-commerce product pages can be linked to a category page. Best Practices for SEO Taxonomy.

Engineering 85

Engineering Social Media Branding User Experience 85

Buffer Resources

APRIL 22, 2024

As the founder of CoachRanks , I have the opportunity to work with life coach solopreneurs every week, helping them better understand marketing best practices. If your solopreneur venture falls within one of these categories, consider Twitter a worthy text-first social platform. The number one most common theme that I see?

Social Media 93

Social Media Scale Growth Hacking Headcount 93

User Pilot

MARCH 14, 2024

We also cover: Customer analytics categories. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. There are four categories of customer analytics categories. The three types of customer analytics and their significance.

Customer Lifetime Value 103

Customer Lifetime Value SaaS Underperforming Technical Team Retention 103

SaaStr

NOVEMBER 1, 2022

Companies, especially those with an undifferentiated product, may want to think strategically about the evolution of their respective category and the path towards building a platform. . That means showing up in every quadrant of your category, hiring A players, putting yourself out there. The PP journey is unique for every company.

Scale 207

Scale Sales Hiring Cybersecurity Underperforming Technical Team 207

SaaStr

APRIL 25, 2021

But when you leave your customers out of the equation, your best efforts may not be enough to truly serve your user base. Toland says, “When you innovate, and you have planned space to innovate, and you are practicing it, your team is excited too. Customer needs fill two general categories: the “now” needs and the “future” needs.

Development 166

Development Innovation Company Culture Consulting 166

SaaStr

JULY 27, 2023

Specht walks you through what has happened in the last 12 months and the best practices for today. So some 2021 style rounds are still happening, but they are only outliers and mostly focused on the category of AI. Best Practices For Fundraising Fundraising is about hitting metrics and expectations.

AI 177

AI Trends Banking Pricing 177

SaaStr

JANUARY 6, 2021

On Category Creation. From the beginning, Airtable convinced themselves that they had a different category of product through the creation of a software creation platform that anyone can use. It’s more a matter of “when” not “if” to change the bottoms up adoption in order to be able to layer on higher and higher sales enterprises.

Scale 191

Scale Software Review Scaling Sales Hiring 191

SaaStr

MARCH 3, 2021

Uniquely/Best Integrated with a Key Partner. Most Enterprise, Best Solution Provider. While harder to do in practice than in concept, this almost always works. Customers tend to pay for the same categories over, and over, and over again. Developers want trusted products that are very easy to deploy and that also scale.

Marketing 351

Marketing Scale Branding Enterprise 351

Kellblog

AUGUST 27, 2022

In extreme distillation, Play Bigger argues: Category kings (companies who typically define and then own categories in the minds of buyers) are worth a whole lot more than runner-ups. Therefore you should be a category king. Because it’s ultimately about value creation which is, after all, exactly what VCs do.

Strategy 136

Strategy Marketing Startup Customer Success 136

Tom Tunguz

SEPTEMBER 23, 2019

Nick and his team created the category and know the best practices of the world’s leading customer success organizations. Customer success is evolving quickly and we’re seeing different models of the practice evolve in our portfolio. Nick is the iconic CEO of Gainsight, the leader in customer success.

Customer Success 160

Customer Success Trends 160

Stax

JANUARY 8, 2024

Learn More Mitigating Risks as a PayFac: Key Risk Categories As you may already know, as a payment facilitator, you can enable your software users (or sub-merchants ) to accept payments through your SaaS platform—without having to use a third-party payment gateway or provider. could also be classified as operational risks.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Stax

DECEMBER 20, 2023

Memorizing all of the nuances is impossible, but understanding the interchange rate range most common for your business is a good best practice. Please note there are many other categories not covered in this table, including variations by card type, business type, whether the bank is regulated or exempt, and more.

Payment Services 167

Payment Services Merchant Services Payment Methods Payment Solutions 167

Sales Hacker

AUGUST 17, 2021

It’s difficult to know which software categories are worth investing in, let alone which tools will give you what you’re looking for. . That’s why we asked more than 1,000 Sales Hacker community members about their experience with 40+ tools across 7 categories. 7 categories. . How many have you bought? 40+ tools.

Sales 103

Sales Innovation Investment Revenue 103

Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics. B2B customers may be segmented based on categories, including: Demographics: such as location, language, and job title.

B2B 99

B2B Social Media Market Research Customer Success 99

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. They can be used to collect valuable data and share practical information with customers.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Neil Patel

DECEMBER 27, 2022

While many e-commerce owners focus on product home pages, it’s easy to neglect your category pages. When introducing SEO for your category pages, you aid their discoverability and encourage more traffic, which can increase sales. Tip 1: What Are Category Pages and Why Are They Important? Sound good? Why is this? Not bad, huh?

Social Media 91

Social Media Engineering Customer Lifetime Value Consulting 91

User Pilot

APRIL 19, 2024

Engage with these satisfied customers to understand what keeps them coming back, and implement these best practices across your service offerings to maintain a robust and loyal customer base. A best practice would be to add a follow-up question based on the score they choose and gain actionable insights.

Scale 52

Scale Systems Review Software Review Branding 52

Intercom, Inc.

NOVEMBER 3, 2021

This is quite normal – as a company or a team grows, it often takes time for an observability culture and solid alerting practices to take shape. We can divide alerting information into two broad categories. After all, your server is then just performing at the best work-for-cost ratio! These two categories work best in tandem.

Engineering 209

Engineering Software Review Systems Review AWS 209

SaaStr

JUNE 30, 2020

The first startup saw conversions double after they changed their site: Explained the product served more customer categories than the original narrower site said. Both were updated with a lot of best practices. As you get bigger, your “gut” isn’t always the best, most omniscient marketer it used to be.

Scale 197

Scale Marketing Startup Enterprise 197

SaaStr

NOVEMBER 18, 2020

And you just might be the best customer success manager the company will ever have. Hire the best people you can, as experienced as you can … and let them run with it. Be merciless about requiring a true lead commit from marketing, not “best efforts” Be merciless about security and the product roadmap.

Sales Hiring 363

Sales Hiring Scale SaaS Enterprise 363

SaaStr

SEPTEMBER 29, 2022

In practice, an expansion-focused sales team offers free accounts for team members who haven’t used the product yet. moment but before total adoption is not the best way. PLG applies to many categories, but not all of them. PLG thrives with expansion-focused sales. Pricing by design creates friction. Pricing after the “aha!”

Technical Review 233

Technical Review Technical Advisors Scale Compensation 233

SaaStr

NOVEMBER 6, 2019

If you talk to enough founders and marketers who have attempted to create a category, typically they’ll all say the same thing — it’s incredible when it works, but if you can take the blue pill and avoid it, you might save yourself the headache. But make no mistake — successfully creating a category is extremely hard. .

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

SaaStr

JULY 29, 2021

“SaaStr Annual is where the important conversations take place about what is happening in the cloud, and now more than ever, the best SaaS platforms are enabled by a strong partner ecosystem,” said Jennifer Cummings, SalesLoft’s Senior Event Marketing Manager. “We About SaaStr. Founded in 2012 by serial enterprise entrepreneur Jason M.

Scale 243

Scale Cloud Government B2B 243

Incredo

JANUARY 29, 2020

As an SEO expert or business, you need to be questioning whether the practices that you’re putting in place are ethical and on the right side of the law. Why it’s so popular is because the website has its own license, which means practically any photo you search for on the site is free to use. What is SEO?

Software Review 328

Software Review Engineering Technical Review Branding 328

SaaStr

OCTOBER 25, 2021

Pricing too low can sometimes make sense in the earliest of days, but in the end, almost every SaaS category has a rough norm for pricing these days. Jason, ed.: The best VPs of Sales manage this well. I’ve also rarely seen this work in practice. ” — Mircea Gabriel Eftemie, CEO Cavea.io. Jason, ed. :

Pricing 278

Pricing Scale Enterprise Onboarding 278

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. First, we’ll define what customer retention automation is.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Buffer Resources

DECEMBER 5, 2023

Over time, this practice changed as we leveled up as a team and became more focused on content goals and we moved away from working with guest authors because of the editing time it took. Conducting research and setting benchmarks We dove into the best practices of successful guest posting programs. Do you want to write for us?

Scale 101

Scale Benchmarks Social Media Communication 101

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. That being said, we agree with Kristen that for the best results, the journey map must be treated as a cross-functional tool that is revisited, tested, and iterated.

Business 101

Business Software Review Technical Review Retention 101