CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

SEPTEMBER 28, 2023

In this new SaaStr series called “What’s new at…,” Jason Lemkin chats with WorkOS CEO and founder Michael Grinich about what it takes to be Enterprise ready in SaaS, building vs. buying, and who the stakeholders are in a B2D motion. A fundamental mindset shift as a founder is that you don’t necessarily know everything.

Enterprise readiness 229

Enterprise readiness Payment Solutions Enterprise Payments 229

SaaStr

FEBRUARY 9, 2023

We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 ! is a software company that develops online SEO tools and free educational materials for marketing professionals. To do that, Ahrefs crawls the web, stores tons of data and makes it accessible via a simple user interface.

Payment Methods 203

Payment Methods Payments Payment Solutions Education 203

SaaStr

AUGUST 10, 2022

While there are universal truths that every SaaS founder should put into practice, each company’s journey is different. In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully.

Sales Hiring 211

Sales Hiring Scale Company Culture Leadership 211

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

FEBRUARY 9, 2024

In this latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Zapier, Giancarlo Lionetti (GC), to chat about Product-Led Growth (PLG) and Go-To-Market (GTM). Either way, the foundation for success in Go-To-Market starts with the right team.

Scale 265

Scale Sales Hiring Sales Marketing 265

SaaStr

DECEMBER 14, 2022

That’s why Yamini sat down with Jason Lemkin, Founder & CEO at SaaStr, to share her thoughts with the SaaStr community! By 2021, the market witnessed a frenzied phase to add point solutions. The Challenge of Digital Expansion for SMB. The past few years have kicked off an unprecedented wave of digital expansion.

Scale 228

Scale SMB Scaling Innovation 228

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR.

Scale 209

Scale Artificial Intelligence Technical Review Software Review 209

SaaStr

DECEMBER 22, 2023

For any Cloud and SaaS Founders or execs seeking practical strategies and inspiration to stay ahead of the curve, this session’s for you. Discovering the entire market and mapping out all potential verticals early in the process. The incredible power and value of the mid-market segment. Going multi-product early.

Scale 252

Scale Scaling Strategy Sales Hiring 252

Incredo

JANUARY 14, 2020

You searched it on Google, found an article on a video software provider’s blog, and clicked on the headline. At the end of the post, you saw a freebie on a similar topic. What just happened is that you entered another SaaS company’s sales funnel. Have trouble setting up and optimizing your SaaS conversion funnel?

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

SaaStr

JANUARY 19, 2023

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Cyclr is an embedded integration platform (embedded IPaaS) for SaaS applications. You can also make the builder accessible directly to your users, so they can create their own integrations with your application.

Sales Hiring 217

Sales Hiring Scale Cloud Churn 217

SaaStr

OCTOBER 25, 2021

“[You] have to get some sort of dollar commitment for pilots in Mid Market and Enterprise deals. Usually they are a sign of a weak VP of Sales (who can’t close), or founders just trying everything possible (which isn’t all bad). “Regular price increases for SaaS” — Benjamin Irvine.

Pricing 291

Pricing Scale Enterprise Onboarding 291

SaaStr

JANUARY 22, 2021

What does it mean to make your product the star in your SaaS growth strategy? Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. The end-user is becoming the decision-maker and catalyst for growth.

Scale 268

Scale New CTO CTO Acquisition 268

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 87

Onboarding VP of Engineering SaaS Consulting 87

Sales Hacker

MARCH 8, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. So this week’s breakdown on ELG has been a longtime coming.

Scale 93

Scale AI Search Social Media AI 93

Incredo

JANUARY 21, 2020

Conversational marketing has conquered the SaaS industry long ago. Software companies engage, qualify, and recommend visitors with the help of chatbots who set new rules for improving user experience. What is conversational marketing and how does it work? Stay us till the end.

Marketing 313

Marketing SaaS Social Media Customer Support 313

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Education-related SaaS platforms come second with 7.5% adoption rate.

Benchmarks 94

Benchmarks B2B SaaS Payments Payment Methods 94

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. Some other key learnings included: The power of the SaaS model.

Sales Hiring 250

Sales Hiring Customer Success Scale AI 250

SaaStr

APRIL 1, 2023

The market continued to expand and grow into what it is today. How To Capture This Global SMBTech Opportunity There is massive market opportunity to sell to SMB businesses. The current public market value of SMBtech is $400B, which doesn’t account for the tens of billions that are private. SMBTech is primed for growth.

Scale 201

Scale SMB Merchant Services Payment Methods 201

SaaStr

AUGUST 26, 2023

Every Wednesday we bring you the best speakers in SaaS. He uses the example of the fitness app Strava, where users don’t always need to click on the analysis button to understand their metrics, but can contextualize and analyze the data themselves.

Technical Advisors 215

Technical Advisors Data Technical Review Sales Hiring 215

SaaStock

MARCH 26, 2019

As we have showcased in previous pieces, there are many reasons to be excited about the Latin American SaaS ecosystem. Not only is the region producing superstar SaaS contenders, but the interest from local and international VCs is increasing. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

SaaStr

DECEMBER 25, 2021

Zapier grew from a small SaaS startup to a company with over 500 employees over a decade. Wade Foster, Co-Founder and CEO, shares secrets from 20 of the earliest employees at the company. Here’s the advice they had to offer on scaling your SaaS company. Here’s the advice they had to offer on scaling your SaaS company.

Scale 290

Scale Scaling Innovation Investment 290

SaaStr

JUNE 15, 2021

Every SaaS founder dreams of their company becoming a unicorn. Jyoti Bansal, the founder of AppDynamics and Harness, shares his journey to building his second unicorn company and the critical lessons he learned along the way. Finding the product-market fit is still the same iterative process. That builds great business.”.

Sales Recruiting 200

Sales Recruiting Scale Software Delivery Travel 200

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

Onboarding 78

Onboarding SaaS Payments Trends Payment Methods 78

User Pilot

APRIL 30, 2024

Product-led growth is all the rage in the SaaS industry. Wes Bush , Founder and CEO of ProductLed and bestselling author of Product-Led Growth: How To Build a Product That Sells Itself, dives into this topic in an interview with Userpilot. This is just a quick sneak peek into what he discusses. Source: ProductLed.

Interviewing 77

Interviewing Scale Strategy AI 77

Incredo

SEPTEMBER 24, 2019

The industry you operate in is growing, new companies are emerging on the horizon, SaaS owners are making even more money year by year. However, this fact will make you feel motivated only if you are aware of SaaS competition pace and are ready to allocate resources to your SaaS competitor analysis process.

Social Media 188

Social Media SaaS Software Review Technical Review 188

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? These are the questions that Yaakov Carno , a PLG enthusiast and the founder of Valubyl , discussed in our recent webinar.

Onboarding 74

Onboarding SaaS User Experience Scale 74

User Pilot

SEPTEMBER 1, 2021

According to OpenView’s research, the best PLG companies activate 33% of their users. According to OpenView’s research, the best PLG companies activate 33% of their users. This blog post is all about building the perfect engagement funnel so you can increase your activation rate. Bumpers = user engagement funnel.

Engagement 86

Engagement Onboarding Retention Sales 86

SaaStr

SEPTEMBER 29, 2023

One of the open secrets behind a lot of great SaaS companies is going multi-product. Jack Altman, CEO and co-founder of Lattice, firmly believes that many more companies should be multi-product, and many should go multi-product earlier than they think. What Caused This Crowded Software Market? What to do instead?

Scale 235

Scale Scaling Startup Sales Hiring 235

User Pilot

MARCH 29, 2023

Having a solid free trial marketing strategy is crucial to product growth. That said, converting users into paying customers after their free trial period ends is easier said than done. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users!

Strategy 93

Strategy Marketing Onboarding Acquisition 93

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Short on time?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

JUNE 21, 2021

Those of us who came from B2C have Free in our DNA is a core part of an acquisition and onboarding process. But then Free fell out of fashion in SaaS. Free users create a lot of noise. But fast forward to now, and the Cloud is exploding and SaaS leaders want to take advantage of that. Not entirely. Most never buy.

SaaS 178

SaaS B2C Acquisition Cloud 178

SaaStr

AUGUST 19, 2022

But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business.

Scale 215

Scale Sales Hiring Scaling VP of Engineering 215

Chart Mogul

OCTOBER 20, 2023

Maybe it’s even time to start proclaiming product-market-fit, cautiously of course. Our data shows that average SaaS companies take almost three years to reach the $1M ARR mark. The founders of Dealroom and Databox, Yoram Wijngaarde … Hitting $1M in ARR is a huge milestone. At Databox all we do is content marketing.

Scale 52

Scale Scaling Headcount SaaS 52

User Pilot

JULY 17, 2023

Many SaaS founders agree that customer insights are a key driver of product growth. Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency. Do you want to learn how to use data analytics to improve customer experience? Make data-driven decisions.

Data 93

Data Customer Lifetime Value Retention Churn 93

SaaStr

JANUARY 10, 2022

As software purchasing becomes increasingly democratized and complex, there’s often a false narrative that companies need to choose either a self-serve or a sales-driven go-to-market model to drive growth. So from the very beginning, we really believed that new users coming in should be able to sign up and get value pretty quickly.

Sales Hiring 220

Sales Hiring Scale Revenue Pricing 220

Intercom, Inc.

NOVEMBER 30, 2022

Founders were doing secondaries in their first rounds. If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. So we got our blog posts and our Twitter threads, and even a few ropey TikToks.

Engineering 151

Engineering Scale Business Sales Hiring 151