Buffer Resources

SEPTEMBER 28, 2023

It’s pretty common for our team to run their own blog, we have several published authors on the team, and many of our engineers run apps that have nothing to do with their regular work. It’s a great way to expand your network and build some new and lasting relationships. Get a sense of accomplishment outside of work.

Social Media 67

Social Media Construction Forecasting Subscription 67

SaaStr

JANUARY 7, 2021

In this episode, Karen Page, General Partner at B Capital Group, tells her story about the early days at Box, her biggest learnings from Box’s hyper-growth phase, and when companies should think about finding partnerships. . SaaStr 308: RevenueCat CEO Jacob Eiting on Managing Millions in Mobile Subscriptions While Growing 20% a Month.

Scale 259

Scale Sales Hiring Scaling B2B 259

Baremetrics

OCTOBER 10, 2021

Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. This has a few specific advantages. This can lead to some brand loyalty when they are ready to make a purchase.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Sales Hacker

SEPTEMBER 24, 2022

Decision: Your prospect has enough information about your product — and your competitors — to think through their decision about whether or not to purchase. You want to know how your customers think, what they like and dislike, and what gets their attention. Why is sales funnel optimization important? Clearly defined buyer personas.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  Under Subscriptions & payments , click Change next to Premium Subscription. That depends on which plan you go for.

Technical Review 100

Technical Review Systems Review Sales Recruiting AI Search 100

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Think of your customers as being like apple trees that require time and attention in order to yield a harvest. Instead, put their subscription on hold.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

FastSpring

DECEMBER 3, 2020

Essentially, that’s the beauty of subscription business models. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. In a recent study , Zuora found that 71% of adults across 12 countries have subscription services. What is subscription marketing?

Subscription 102

Subscription Payment Features Strategy Payment Methods 102

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. While acquiring new customers is essential, ongoing development and deepening of relationships with existing customers is also vital for growth. Developing a winning strategy.

Customer Success 110

Customer Success Churn Enterprise Trends 110

Buffer Resources

JUNE 5, 2023

For the past four years, my team of six and I have collectively spent about 20 to 25 hours a week creating and curating free resources for small business owners that we share on our social channels , email newsletter , and blog. As she put it, when it comes to marketing advice, the what to do is free. The how to do it is not free.

Outsourcing Services 90

Outsourcing Services Sales Hiring Scale Business 90

Neil Patel

NOVEMBER 1, 2021

In a nutshell, content creator is a broad term describing someone who produces some form of content, including but not limited to blog posts, videos, photography, and reels. Content creators create content for blogs and social media platforms. They work to build strong relationships with their followers.

Social Media 139

Social Media Content Marketing Payment Features Technical Review 139

FastSpring

NOVEMBER 3, 2021

For example, not long ago, we were migrating the subscriptions of a new customer into our system. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company. Call Everyone.

Merchant Services 141

Merchant Services B2B Payment Solutions SaaS Payments 141

Subscription Flow

MARCH 28, 2024

In this blog, keeping all this mind, we examine the crucial roles that MoRs play for SaaS companies, supported by actual case studies that demonstrate the advantages of these collaborations. Converting currencies: Example: A Canadian SaaS company sells software subscriptions to clients in Asia, Europe, and Australia.

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

Neil Patel

DECEMBER 16, 2021

If you’re a small business owner trying to compete in the big leagues , this blog is for you. You’ll need to start a blog. Start a Blog. That’s a lot of content, so you’re going to need a quality blog to draw attention to your site. Blogs allow customers to build trust and relationships with brands.

Social Media 145

Social Media Strategy Marketing Business 145

Stax

NOVEMBER 13, 2023

These types of all-in-one providers often have direct relationships with card networks, allowing for competitive transaction rates. Some specialist POS providers offer payment processing services but do not have direct relationships with the card networks. A unique, one-time code is generated for that specific transaction if approved.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Deven Patel, Founder and CEO at Alter says: “ Most new entrepreneurs don’t think twice about their brand but it can literally make or break their business. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

NOVEMBER 4, 2022

CSMs have the closest relationship with the customer out of any role in the company. Chris says CS leaders need the capacity to create a safe space for employees by acknowledging the uncertainty about the state of the world and, at the same time, be seen as someone who thinks optimistically about the future and focuses on solving problems.

Customer Success 98

Customer Success Scale SaaS Finance 98

Totango

FEBRUARY 23, 2022

Ideally, they enjoy a satisfying experience that motivates them to buy from you, renew their SaaS subscription when the time comes, and become an advocate for your brand. For example, a customer who experiences difficulty onboarding and does not receive assistance may decide not to renew their subscription.

SaaS 110

SaaS Software Review Technical Review Onboarding 110

Buffer Resources

JULY 11, 2023

Knowing I wanted to be profitable quickly, I knew I couldn’t think like a traditional creator and focus primarily on creativity — I had to think like a business owner. This is why I  launched a blog as my content headquarters. In five months, my blog has generated over 25,000 clicks and 1.62

Payments 66

Payments Social Media Systems Review AI Search 66

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). SaaS Customer Acquisition: Getting the basic right SaaS companies need to first focus on building a relationship with a customer before getting them to sign up for the product.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  Under Subscriptions & payments , click Change next to Premium Subscription. That depends on which plan you go for.

Technical Review 61

Technical Review Systems Review Sales Recruiting AI Search 61

Intercom, Inc.

OCTOBER 3, 2019

Think about onboarding like you’re hosting a dinner party. And if you think about being an email marketer, I’m still the person who makes sure that everything happens the way it’s supposed to happen, just in a different industry now. Having that entrepreneurial mindset has always been there, I think.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

SaaSOptics

MARCH 10, 2022

Chargify is a powerful B2B SaaS subscription management software that enables you to employ complex pricing strategies (like prepaid usage or real-time multi-attribute billing), so you can bill exactly the way you want—without the time or financial investment of building out a custom solution. We even wrote an entire blog about it here.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

User Pilot

FEBRUARY 26, 2023

If customers don’t believe your product was worth the money, they are unlikely to renew their subscriptions once the current one expires. Customer service can make or break your relationships. What made you cancel your subscription? Were you able to reach the desired outcome with our tool? Why or why not?

Retention 93

Retention Scale Underperforming Technical Team Churn 93

CustomerSuccessBox

MARCH 31, 2022

In this blog, we have covered some secret skills that every CSM should master in order to pay justice to their role. Customer Success Managers with emotional intelligence will have patience and thoughtfulness, will be curious, and will be masterful at relationship management. SKILLS #4 Relationship Management.

Customer Success 52

Customer Success Management Scale Outsourced Development 52

Neil Patel

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. However, it’s time to stop thinking mobile ads are only good for increasing conversions. I know what you’re thinking. An ad asking someone to read a blog post would promote website engagement because blog posts typically see longer session times than other pages.

Mobile 145

Mobile Payment Methods Engagement Social Media 145

Baremetrics

OCTOBER 8, 2021

Most online businesses use a customer relationship management ( CRM ) software package and/or payment processor to manage their billings because handling many customers across regions by hand is difficult, and in a competitive market there is no room for errors. For many SaaS enterprises, Stripe is the payment processor of choice.

Payment Services 96

Payment Services Payment Methods Payments SaaS Payments 96

Baremetrics

OCTOBER 9, 2021

Identify who is churning Make the use of your product a habit Reminders Routines Restructuring Records Rewards Relationships Reflecting Habits are slow to form and hard to break Want to Reduce Your Churn? Relationships Alternatively, consider creating a social circle within your SaaS for users to connect with each other.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Neil Patel

APRIL 26, 2021

This blog post won’t get into the weeds of how to upload a profile picture, cover image, or the steps to upload a video. Keywords like social media marketing, search engine optimization, conversion rate optimization, ROI , and blogging are all keywords you’ll find me using. Drive Comments, Likes, and Subscriptions.

Social Media 145

Social Media Engineering Advertising Branding 145

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). Churn occurs when an existing subscription is canceled, downgraded, paused, or becomes delinquent. You may be thinking, “How bad can it be?” Think about that. Let’s be real.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Determine your business goals.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

User Pilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. TL;DR A customer success renewal playbook is a step-by-step outline of the processes necessary for customer retention and subscription renewals. A CSM tracks progress by tracking health.

Customer Success 85

Customer Success SaaS Retention Education 85

Intercom, Inc.

MARCH 11, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And I got to be involved in things outside of the tech team: looking at communications and marketing and thinking about member experience, which is the same thing as customer experience. Farhan: Yeah, I think so.

B2C 118

B2C B2B Scale Strategy 118

Totango

JUNE 1, 2021

The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics. Customer Success software helps your enterprise understand what matters to your customers.

Software 69

Software Customer Lifetime Value Onboarding Outsourced Development 69

ProfitWell

APRIL 3, 2019

On this episode of the ProfitWell Report, Nathan Beckord , Co-Founder and CEO of Foundersuite , wants to know the best ways to combat churn, and we think it's safe to assume Nathan isn't the only one on the churn-solving mission. Here's what we found. **We Click to enlarge. That’s how we measure if we should keeping doing this or not.

Churn 92

Churn B2C Metrics Subscription 92

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Length of the relationship. Growth of the account and potential to grow.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

SaaStr

MARCH 31, 2022

million subscriptions transacted and Google’s marketplace has seen 3X growth in SaaS sales. So I think just opening your aperture when you’re thinking about marketplace, not assuming it’s just a small commercial SMB market sales. So I think that’s key in your assessment phase as well.

Scale 214

Scale Marketplace as a Service Cloud SaaS Payments 214

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. TL;DR Customer retention marketing aims to build quality relationships with customers to turn them into repeat buyers. Implement loyalty programs to strengthen customer relationships. But look no further!

Retention 89

Retention Strategy Marketing SaaS 89