SaaStr

JULY 25, 2021

As we gear up for 2021 SaaStr Annual, I wanted to highlight some of my very favorite Annual sessions from the past you may have missed. And I think the lessons I’ve learned from him as we were building AppDynamics and kind of how do you bring scaling and how do you execute at a much higher scale?

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? The audience had a ton of great questions that we couldn’t let go unanswered. You can read part one of our Q&A recap here. You can read part one of our Q&A recap here.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

OPEXEngine

NOVEMBER 2, 2021

That’s when Adobe converted its Creative Suite to a cloud-based subscription service, widely considered a turning point for the sector. It’s become almost routine for SaaS companies to reach $1 billion in valuation and stay private for years beyond that to build more value before going public — if they even decide to go that route.

DevOps as a Service 52

DevOps as a Service SaaS Outsourced Development Subscription 52

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ProfitWell

MARCH 27, 2020

There is also no doubt that your SaaS business will not survive without quality analytics from trusted data sources aiding you in your key decision-making processes. But unless you know which metrics you need and what to do with them once you've got them, the best reporting in the world will not be much more useful than that Excel sheet.

Metrics 80

Metrics Software SaaS Churn 80

SaaStr

NOVEMBER 16, 2020

395: Andy MacMillan is the CEO @ UserTesting, the company that provides real-time feedback, from real customers, wherever you work. Where do many people go wrong in pipeline meetings? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Sales Hiring 190

Sales Hiring Scale Leadership Sales Enablement 190

Intercom, Inc.

OCTOBER 3, 2019

You’ll head in the same direction but there are turns along the way. You don’t immediately shove the main course in your guests’ faces. Instead, you get them a drink, show them around, serve some appetizers, then the meal, followed by dessert – and you’re having a great conversation throughout. Specialize.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

User Pilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. Userpilot will help you gather data about customer engagement and satisfaction across the customer journey and build personalized in-app experiences to boost retention. Is there such a thing as analytics for product managers?

Data 94

Data Management Onboarding Metrics 94

Totango

MARCH 26, 2021

If you search Google, you’re likely to find every other article giving a slightly different opinion. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Customer Journey Versus Customer Lifecycle: What’s the Difference?

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

SaaStr

AUGUST 7, 2020

SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. You can see the full video here , and read the podcast transcript below. You can see the full video here , and read the podcast transcript below. You can also jump down to the transcript of episode 360.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

SaaStr

JUNE 10, 2020

Are you a revenue driver or a cost center? You cannot afford to be the latter. But one thing I know through pattern recognition, there’s a lot of similarities across startups and companies as they go through the different stages. And the case study of course is going to be on TripActions. The true test of marketers.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SaaStr

JUNE 4, 2019

If you take the time to listen, understand and act on what your customers are thinking and feeling, you’ll create an army of advocates and drive topline revenue growth for good measure. Hi SaaStr, how are you? You’re having a good day? Well, I appreciate the fact that you could be in many other sessions right now.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. I don’t like it.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

NOVEMBER 9, 2022

A company exists to make someone’s pain point or problem go away.”. Try this thought experiment: Imagine being asked, for the 10,000th time, to explain your motivation for what you do. As you launch into your 10,000th explanation, do you still feel authentically excited about what you do? Make their life better.”.

Underperforming Technical Team 41

Underperforming Technical Team Business Scale Business Model 41

OPEXEngine

JANUARY 17, 2020

To see how COGs and gross margins are changing, take a look at these charts showing SaaS companies that IPO’ed in 2008 versus 2018. Digging into what you are putting into COGs is critical. If your margins are too low, investors will not believe that you are a SaaS company.”. with a number of companies at over 80% gross margins.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

OPEXEngine

MARCH 15, 2022

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. Gartner forecasted that global spending on SaaS applications is easily going to exceed $1Trillion by the end of the decade—if not sooner – and expanding SaaS markets around the world is a big part of that growth.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

GetUplift

MARCH 22, 2019

If you’ve ever felt nervous when you hear the word… Felt that twinge of panic creep up whenever you get ready to open it up, delve into its depths and see what lurks beneath the mess of numbers and goals and settings… You’re not alone. There’s so much data you can study and use.

Underperforming Technical Team 93

Underperforming Technical Team Software Review Technical Review Metrics 93

SaaStr

APRIL 4, 2019

I know it’s kind of the end of the day but we’re excited to talk to you, and happy to introduce Megan Leuders, CMO of Zenoss. Megan Leuders: You got it, thank you. All right, thank you. There’s many interesting things, and just before we jump right in, maybe I’ll have a question for you, Megan.

Cloud 168

Cloud Scale Trends Machine Learning 168

OPEXEngine

DECEMBER 23, 2020

OK, let’s switch to my normal narrative mode and discuss what’s going on here. If delivering such an offering is your company’s strategy then you should disregard this post. SeasEdge taught me the important lesson that the deal you lose is not necessarily the deal your competitor wins. Let’s start with a story.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SaaStr

MARCH 26, 2019

While most startups do not enjoy processes because it limits freedom, Claire suggests that lightweight processes that are evergreen will put you on the right track to scale. We built a new way of planning our product, what are we going to release for our users, and working our way back from it. Manual processes first. Names stick.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

JULY 15, 2022

Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? It was packed.

Scale 231

Scale Outsourcing Services Sales Hiring VP of Engineering 231

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Whereas many traditional marketers are only now beginning to mobil-ize their marketing vision , you are part of a club that’s already trailblazing a burgeoning industry. Whereas many traditional marketers are only now beginning to mobil-ize their marketing vision , you are part of a club that’s already trailblazing a burgeoning industry.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

SaaStr

AUGUST 19, 2022

Episode 583 of the podcast is an excerpt from the recording, and you can find the full transcript below. And I think it shows that the top PE firms are pretty optimistic that things are going to remain good and get even better in SaaS and cloud. So the new sales leader is trying to figure out, can we go further up market?

Scale 203

Scale Sales Hiring Scaling VP of Engineering 203

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. You can view the full video here.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SaaStr

JUNE 1, 2021

You will fail if you: 1) try to build a suite of products out of the gate, 2) focus solely on SMBs, or 3) have an MBA. You can also view the slides here and below. I’m just going to help on this session, but we have a treat. We have someone that…how many Twitter followers do you have? A SaaStr Classic!!

Part-Time VPE 212

Part-Time VPE Technical Cofounder CTO Hire New CTO 212

Intercom, Inc.

NOVEMBER 23, 2022

This time around, we’ve sat down to chat about the good, the bad and the ugly of selling your company, applying first principles to subscription growth, and creating content for your audience, not search engines. Hold on to it – it’s what keeps you going. You never know when those relationships are going to come in handy.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

User Pilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. AI tools can help you with content creation, image generation, localization, SaaS marketing, email automation, and data analysis. CopyAI: generate social media posts, emails, blog titles, landing page copy etc.

Artificial Intelligence 96

Artificial Intelligence AI Search AI Software Review 96

SaaStr

AUGUST 5, 2020

Good afternoon and good morning wherever you are in the world today watching us at the New New in Venture. Thank you so much Lan. Thank you so much. It’s great chatting with all of you. I have a long presentation here I would like to walk through and would love to answer any questions or ask you any questions.

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

Neil Patel

JANUARY 24, 2023

There are very real, specific metrics that show you how well your content is performing. That’s why in this content marketing guide , I’m going to give you the most valuable content marketing metrics for evaluating the performance of your content. If you’re a regular reader of my blog, you know that I’m all about traffic.

Content Marketing 120

Content Marketing Metrics Payment Methods Marketing 120

Andreessen Horowitz

OCTOBER 16, 2023

You can find that episode on our site. Nadia: You know, early on, I was just like, “Oh, I really hate this term.” So what lessons of open source communities do and don’t apply to the passion economy and creator communities ? Foundation — where we talked about the changing culture of open source. Sonal: Ooh, I love that.

Software Review 80

Software Review Underperforming Technical Team Scale Development 80

Intercom, Inc.

FEBRUARY 22, 2018

This week, we’re pulling together some of their sharpest insights to help you take stock of and improve your own onboarding. You’ll hear from: Samuel Hulick , founder of UserOnboard. You can also subscribe to the show on iTunes or grab the RSS feed in your player of choice. There are two key reasons for this.

Onboarding 194

Onboarding Retention Education Acquisition 194

User Pilot

JULY 22, 2023

Is this the right thing for you SaaS? How do you get started? In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! What is a land and expand strategy?

Strategy 86

Strategy Sales Recruiting Customer Success Acquisition 86

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? If you enjoy the conversation, check out more episodes of our podcast. To set things up, can you give us a quick overview of your career to date?

Business 215

Business Branding Startup Leadership 215

SaaStr

NOVEMBER 22, 2019

What questions must you ask? What metrics must you look for? SaaStr’s Founder’s Favorites Series features one of SaaStr Annual’s best of the best sessions that you might have missed. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

ProfitWell

NOVEMBER 5, 2019

I’m sure most of you have suffered from it at some point. An automatic subscription renewal charge for a subscription you’re no longer using or that you don't even remember signing up for. Even worse, you go to cancel your subscription, only to discover it's nearly impossible.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

Neil Patel

FEBRUARY 12, 2023

However, to know what to focus on to improve your website’s revenue potential, you have to know how to measure the ROI of SEO accurately. Once you read this blog, you’ll be well on your way to understanding what drives SEO ROI, how to communicate SEO ROI to clients, and how to increase ROI for your own website.

Social Media 75

Social Media Forecasting Branding Investment 75

SaaStr

JULY 1, 2020

Raise your hand if you can hear me, everybody here. Everybody out there, thank you. I’ll do a slow roll to start instead of the rest of our video, but welcome to everybody as you roll in. I don’t know how many people were at Trello when you joined. Do I hear quorum? We’ll see how this session goes.

Merchant Services 173

Merchant Services Scale Sales Recruiting Sales 173