Teamgate

JANUARY 11, 2023

If you are in the SaaS industry and not already tracking metrics – you should be! In this blog post we are keeping things very simple, providing readers with a glossary of definitions for the key SaaS metrics.

Metrics 97

Metrics SaaS 97

SaaStr

APRIL 20, 2021

Q: What core SaaS metrics should we obsess about? Beyond MRR growth + managing the burn rate — which really are all that matters … you should obsess over improving every key metric and KPI. First just establish your baseline, for better or worse, in each key metric. Maybe your NPS isn’t that high.

Metrics 296

Metrics SaaS Churn Engineering 296

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., They don’t.

SaaS Payments 212

SaaS Payments Metrics Payments SMB 212

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics 224

Metrics Machine Learning Artificial Intelligence Technical Review 224

SaaStr

JANUARY 20, 2021

The thing is, sales is variant, and sales pipelines have big data quality issues — and worse, sales as a metric is a lagging indicator. If you set as a top corporate metric growing your LVR about 10-20% greater than your desired MRR growth — and you have a consistent sales team — you’ll hit your revenue goals.

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Metrics SaaS Revenue B2B 345

SaaStr

APRIL 28, 2022

Our second SaaS blog post ever, in 2012 (updated after) was “Want to Understand SaaS? So don’t get me wrong — NRR is a Top 3 Metric for any SaaS company. Or logo retention as a metric can work as well, especially in B2D and other models that grow a lot over the year on their own. And high NRR is a gift.

Customer Success 220

Customer Success Metrics Scale Retention 220

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 95

Technical Review Management Leadership Systems Review 95

User Pilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. The most important metrics to track and why they matter. TL;DR A product adoption dashboard tracks and displays key metrics related to how users engage with your product.

Metrics 94

Metrics Customer Lifetime Value Engagement Onboarding 94

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 92

Metrics Customer Lifetime Value Data Analysis Engagement 92

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 77

Metrics Customer Lifetime Value SaaS Acquisition 77

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

SaaS Payments 241

SaaS Payments Metrics Payment Methods Scale 241

User Pilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. For each metric, we explain what it means, why it’s important, and how to measure it. What are CRO metrics?

Metrics 80

Metrics Customer Lifetime Value SaaS Mobile 80

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 96

Metrics Customer Lifetime Value SaaS Pricing 96

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

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B2B Metrics SaaS Benchmarks 52

SaaStr

NOVEMBER 18, 2020

SaaS metrics can be more confusing than one might think. My SaaS Metrics Primer: * ARR always = 12x MRR. Look, ARR and MRR aren’t really GAAP metrics. This sounds minor, but it isn’t. “Burn Rate” is another non-GAAP but critical SaaS metric, and it’s exactly how much cash goes out the door.

Metrics 244

Metrics Banking Scale Churn 244

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 91

Metrics Marketing Technical Review Sales Funnel 91

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? So now we must be smarter about the most important SaaS metrics because they matter again. The takeaway?

Metrics 203

Metrics SaaS Sales Hiring Finance 203

Tom Tunguz

APRIL 3, 2024

Year Avg American Attention Span (sec) CAGR 2004 150 - 2012 75 -6% 2023 47 -5% How does this compare to these blog posts? Metric Annual CAGR Attention Span Change -5% Blog Dwell Time Change -4% Word Count Change -4% So the deflation is consistent. In the realm of blogs, Seconds tick from forty-seven, To thirty-three, soft fall.

Metrics 321

Metrics Data 321

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Growth Is Still Number One Growth is still the number one metric, but it’s not the only one. You do that by showing momentum.

Metrics 221

Metrics Marketing SaaS SMB 221

Neil Patel

JUNE 7, 2021

These numbers are possible, and plenty of websites achieve it (I’ve grown my site to x visitors per day using these techniques), but if you’re going to reach these numbers, then you’re going to have to rank your blog in Google’s top 10 search results. Tips on How to Get Your Blog to Rank in Google’s Top 10. Optimize for Technical SEO.

Banking 145

Banking Social Media User Experience Entertainment 145

Predictable Revenue

DECEMBER 16, 2021

The post How Technical Credibility & Metrics Will Help You Close More Deals appeared first on Predictable Revenue. As a sales rep it's critical that you're credible about how technical things interact so that you can help customers get to their intended outcome.

Metrics 232

Metrics Revenue Sales Strategy 232

SaaStr

JANUARY 20, 2021

Q: What are the top portfolio company metrics that VCs track post-investment? A related post here: What are the most important metrics for SaaS? The post What Top Metrics do VC Funds Track After They Invest? In practice, there are just a few: ARR. Where is the company in terms of revenue. Growth Rate. How fast is it growing.

Metrics 216

Metrics Investment Revenue SaaS 216

SaaStr

JUNE 13, 2022

Metrics are critical in SaaS, and you need to track them fastidiously. But it’s also important to focus on the right metrics, at the right stage, and not obsess about the less important ones at the wrong times. Then, these seemingly Key Metrics will just become a small part of the KPIs of each of their jobs.

Sales Hiring 238

Sales Hiring Scale Churn Metrics 238

SaaStr

JUNE 2, 2021

Q: What are some tricks software companies use to manipulate churn metrics? The post Dear SaaStr: What are Some Tricks Software Companies Use to Manipulate Churn Metrics? Churn” is a surprisingly imprecise term. This is quite common in self-service businesses. If a customer churns in a week, why count them? Just improve it.

Churn 247

Churn Metrics Software Enterprise 247

User Pilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. It’s a key metric for assessing customer satisfaction and retention. Understanding why customers churn is crucial for retention strategies.

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

JULY 31, 2023

What A/B testing metrics should you choose? This means you need to follow a good framework and track the right metrics if you want to prove your success. As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. How to choose the right A/B testing metrics? Active users.

Metrics 87

Metrics Customer Lifetime Value User Experience Retention 87

Predictable Revenue

FEBRUARY 15, 2021

The post 7 Critical Metrics to Measure the Effectiveness of Your Sales Enablement Strategy appeared first on Predictable Revenue. The better, more refined your sales process is, the more regularly you will sell. This is why supporting and training your sales team is so important.

Sales Enablement 278

Sales Enablement Metrics Strategy Sales 278

SaaS Metrics

MARCH 23, 2024

Understanding the connection between plumbing and Software as a Service (SaaS) metrics can offer valuable insights into overall performance and potential areas for growth. Read more The post Plumbing and SaaS Metrics: Making the Connection first appeared on SaaS Metrics. This article will.

Metrics 52

Metrics SaaS Software Operational efficiency. 52

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Important metrics to measure the growth of a company We’ll now look at some important metrics that will help you measure a company’s growth.

Metrics 91

Metrics Customer Lifetime Value Benchmarks Churn 91

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 89

Metrics Customer Lifetime Value Churn Retention 89

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 76

Metrics Venture Capital Benchmarks Engagement 76

Valuize Consulting

DECEMBER 21, 2022

We’ve compiled our top 5 most-read customer success blog posts of the year that reflect the key priorities for the industry in 2022 and give us a glimpse into the trends that will be shaping the domain in 2023. 3 Expert-Backed Reasons Why Net Dollar Retention Is Your Most Important Customer Lifecycle Metric. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

User Pilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. But which product adoption metrics should you track? This article will cover the 14 metrics to track to help you increase your customer lifetime value. Book a demo to see how Userpilot can help with adoption metrics.

Metrics 80

Metrics Customer Lifetime Value Software Review SaaS 80

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. But how many SaaS financial metrics are you really tracking? Baremetrics gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more. What are metrics? What are metrics?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

User Pilot

APRIL 23, 2023

What’s a product metrics framework? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. What is a product metrics framework?

Metrics 85

Metrics Management Customer Lifetime Value Acquisition 85