SaaStr

DECEMBER 8, 2022

Creating an entirely new category in the B2B tech market is its own ball game. Business leaders don’t have the advantage of building on the knowledge people already have about a product, and they’re not coming in with an alternative to something already in existence. . How do you set the bar low for customers? .

Sales Hiring 223

Sales Hiring Sales Compensation Branding 223

SaaStr

FEBRUARY 28, 2023

So how can sales leaders best manage their sales teams, both new and more experienced, to keep both morale and numbers up? So how can sales leaders best manage their sales teams, both new and more experienced, to keep both morale and numbers up? PST for those of you who want to connect with SaaS experts.

Sales 215

Sales Management Operational efficiency. Forecasting 215

SaaStr

APRIL 30, 2023

But when CEO Dustin Moskovitz came to SaaStr Annual 2017, they were still leaving the scrappy stage at $60m in ARR and a primarily self-serve customer base … and deciding just how sales-driven they really wanted to be. applause] Alex Konrad : Dustin Moskovitz, this is your life. Dustin doesn’t think so. Dustin : Absolutely.

Sales Hiring 251

Sales Hiring Underperforming Technical Team Technical Review Scale 251

ChurnZero

DECEMBER 29, 2020

Isolating at home felt like being stuck in your own glass case of emotion. Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. 2020 was a real mixed bag of emotions. Some of us slowed down. Some of us sped up.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling” or variants thereof. Because in SaaS start-ups, it seems like the majority of first VP Sales fail.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

SaaStr

MAY 14, 2023

At the very first SaaStr Annual in 2015 , we picked 3 break-out leaders at $5m-$10m, and added Nick Mehta from Gainsight. How did they do? Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Is that your common go to?

Sales Hiring 239

Sales Hiring Sales Recruiting Scale Payment Methods 239

SaaStr

AUGUST 12, 2020

David Sacks, General Partner at Craft Ventures joins the New New in Ventures to discuss The Cadence and how to structure around it while building a start-up. When you start growing above 50 employees, and certainly get to 100, things change, you now have teams, which means you have functional leaders. How do we solve this?

Startup 277

Startup Software Review Scale Systems Review 277

FastSpring

MARCH 15, 2024

Todd Harris knows how to leverage effective video game marketing strategies to get games in front of players. As the former COO and Co-Founder of Hi-Rez Studios, he spent 15 years making games and marketing them to gamers — with the studio’s games reaching 150 million players. (At

Payment Methods 186

Payment Methods Marketplace as a Service Payment Solutions Payments 186

Chart Mogul

NOVEMBER 3, 2023

The public SaaS market more than doubled in five years, from 2015 to 2020. Revenue from new business boomed, companies had money to burn, and the name of the game was growth at all costs—full speed ahead. Amid a market downturn, many organizations shifted their go-to-market strategies.

AI Search 52

AI Search Benchmarks Venture Capital AI 52

SaaStr

AUGUST 26, 2020

Sheltering-in-place is just the most obvious impact; how people interact with each other, when and if customers buy, whether the rebound is a V-shape or a W-shape or a loop-de-loop, there’s definitely a lot of change in today’s world, and that’s the only thing that we know for certain. So, what are VCs busy doing right now?

Scale 284

Scale Investment Venture Capital Technical Review 284

SaaStr

APRIL 16, 2023

From PLG innovator at $30m ARR t o a top SLG+PLG leader at $1B in ARR. But here’s a chance to look back at how Slack really was as it began to explode at tens of millions in ARR, but before it had added a single sales rep. David, I want to start with you to get some of your thoughts. It’s about scale and revenue.

Scale 347

Scale Sales Hiring PayPal Development Team Review 347

Casey Accidental

OCTOBER 18, 2021

I also wrote about being a product leader during a crisis. But not much is written about starting as a new product leader. When I started advising Eventbrite, the company had a business unit structure, so it didn’t even have a CPO role, but product leaders embedded into different business units.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? How does Rob think about the bundled vs unbundled thesis within SaaS?

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. Sure, your current way of working is rather inefficient, ridden with workarounds, and prone to oversights, but it’s familiar and safe – it’s what you know.

Customer Success 98

Customer Success Software Compensation Leadership 98

User Pilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. Want to see how?

Management 93

Management Interviewing Data Trends 93

OPEXEngine

APRIL 26, 2022

Well, capturing as much total available market (TAM) makes growing your business through customer acquisition necessary. If your TAM is large, and especially in a competitive sector, continually adding new customers is critical. . Fast growth SaaS vendors over $100M average 25-30% increase in new customers annually.

Acquisition 59

Acquisition B2B Benchmarks SaaS 59

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Tom Tunguz

JUNE 1, 2014

In his book Behind the Cloud: The Untold Story of How Salesforce went from Idea to Billion Dollar Company and Revolutionized an Industry , Marc Benioff shares the 111 plays he learned through Salesforce triumphant rise to the most valuable SaaS company in the world. In performance marketing, the numbers speak for themselves.

Marketing 100

Marketing Sales Hiring Mobile Cloud 100

SaaStr

NOVEMBER 16, 2020

As for Andy, prior to UserTesting, he was the Chairman and CEO @ Act On Software and before that held several positions at Salesforce, including COO – Products Group. In Today’s Episode We Discuss: * How did Andy make his way into the world of SaaS? How did he come to be CEO at the market leader, UserTesting?

Sales Hiring 200

Sales Hiring Scale Leadership Sales Enablement 200

OPEXEngine

APRIL 8, 2021

What Are the Most Significant Factors Impacting the Business Environment for Your Company in 2021? Fundamental shifts in customer buying, big changes in workforce expectations, and rapid movement in the competitor landscape are what SaaS companies expect to have the most impact on business in 2021.

Sales Hiring 59

Sales Hiring Sales Recruiting SaaS Business 59

ChurnZero

OCTOBER 15, 2021

How did you go bankrupt?” At least, that’s how it seems when small actions compound over time and culminate in a sudden shift. At least, that’s how it seems when small actions compound over time and culminate in a sudden shift. Customer Success gradually, then suddenly, became essential to SaaS companies. Bill asked.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

JUNE 7, 2021

But back in 2017, CEO and co-founder Peter Gassner joined us after Veeva had recently IPO’d with a market cap less than a tenth of that size. From how the seed of an idea got planted to 1,700 employees 10 years later, there are many lessons to be learned. Tell us your version of the history. Get tickets here. TRANSCRIPT

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

Kellblog

JANUARY 2, 2024

The problem with buyer’s markets is that sellers can often wait — and it seems many have. Re-organizing it, or simply re-chartering it, with a more business-aligned mission is the key to success. See my FAQ for my terms, disclosures, disclaimers, et cetera. 2023 Predictions Review 1. The barbarians at the gate are back.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

SaaStr

JUNE 10, 2021

Transcript: Announcer: In today’s SaaStr insider episode, Marten Mickos, CEO at HackerOne shows the innovative approach of packaging customer value, and how your business can use their model to build elegant and powerful customer offerings. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

Kellblog

FEBRUARY 2, 2023

Others get confused, believe their own marketing, and bet the ranch. Meta is in that situation : customers don’t care, the market doesn’t look attractive , and key employees are leaving. A quick reminder that I do these for fun and fun alone. See my FAQ for my terms, disclosures, disclaimers, and the like. Web3 hype peaks.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

SaaStr

AUGUST 19, 2020

So although I never really became a great sailer, I really love the metaphor of sailing for life and for business and I think we can have some fun with it in today’s talk, and I hope you’ll indulge me. I do believe that great leaders thrive under adversity. Chris O’Neill | Partner @ Portag3 Ventures.

Scale 257

Scale Underperforming Technical Team Sales Hiring Leadership 257

SaaStr

NOVEMBER 12, 2019

I’m excited to be here today to share a few stories from the SaaS world. So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” We started the business in 2007.

Sales Recruiting 164

Sales Recruiting Scale Outsourcing Services Sales Hiring 164

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. Can I see a show of hands for those of you that have headquarters outside of the Bay Area, a secondary market? Want to see more content like this session? Join us for SaaStr Annual 2020. A lot of you.

CTO Hire 157

CTO Hire Travel Underperforming Technical Team CTO Coach 157

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. You don’t immediately shove the main course in your guests’ faces. Short on time? Specialize.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? But then once you finally secured the tools you and/or your team fought so hard for, you suddenly got cold feet. So how do we overcome this? That’s okay.

Customer Success 52

Customer Success Software Compensation Leadership 52

Sales Hacker

AUGUST 4, 2023

I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup. My life was taken on a wild journey, where I had the chance to meet and hopefully positively affect the lives of hundreds of thousands of people.

Scale 61

Scale Sales Hiring Sales Payments 61

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. How David went from founding 3 public companies to entering the world of venture with Matrix. Take a listen for more.

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. And what am I missing from your journey. Want to see more content like this? Jason : Yep.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Sales Enablement, SaaS and Growth

DECEMBER 4, 2017

Without doubt, one of the most exciting parts of being a marketer today is the perpetual challenge of finding new channels and tactics to leverage. There’s a whole host of marketing arbitrage opportunities out there - if you know where to look and spend your time. We call this situation “marketing arbitrage”.

Marketing 131

Marketing Outsourcing Services Social Media Technical Review 131

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

BetterCloud

NOVEMBER 3, 2021

As SaaS adoption continues to explode , it’s clear we’ll continue using SaaS for the rest of our careers. And as we enter this Century of SaaS, IT is uniquely positioned to become more strategic—leading their companies through this sea change, leveraging SaaS technologies to create value, and creating competitive advantage.

SaaS 52

SaaS Scale Benchmarks Cloud 52