SaaStr

FEBRUARY 11, 2024

Down -36% 5 Interesting Learnings from ServiceNow at ~$10 Billion in ARR Top Podcasts This Week: 1. appeared first on SaaStr. Each week, we round up our most popular content so you can catch up on anything you may have missed. Everything Else?

Scale 250

Scale Trends Enterprise Scaling 250

SaaStr

DECEMBER 24, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10+ Signs of a Mediocre Hire The Where, When, and How of AI with Theory Ventures, Open AI and More 15 Signs You Have a SaaS Metrics Problem (and How to Fix it) 4 Recent, Very Bad, Truly Terrible Customer Success Experiences.

Sales Hiring 217

Sales Hiring Scale AI Metrics 217

SaaStr

FEBRUARY 18, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 11 Things That Set The Best Sales Teams Apart From The Rest 7 Things to Do When You’re Struggling Bringing Product-Led and Sales-Led Growth Together with Zapier 2024 Is The Year to Think About Buying Someone. appeared first on SaaStr.

Scale 242

Scale Trends Enterprise Startup 242

SaaStr

APRIL 30, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Here’s How Much Your VCs Actually Make 5 Tips to Making Your Life as CEO Easier Build vs. Buy is Mostly Really Now vs. Later Outbound Always Works. appeared first on SaaStr. If You Do It Right. And You Put In The Time.

Generative AI 234

Generative AI AI Strategy Software 234

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Churn Trends 98

SaaStr

MAY 7, 2023

SaaStr 656: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 1  2. SaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2   3. Gainsight CEO Nick Mehta: My Top 10 Mistakes In 10 Years (LIVE SaaStr Workshop Wednesday 4.

Enterprise 217

Enterprise Strategy Sales SaaS 217

SaaStr

MAY 21, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: SaaS Capital: Across 1,500 SaaS Startups, Yearly Contracts Don’t Actually Increase NRR Dear SaaStr: How Long Should a CEO Continue Being the Head of Product? appeared first on SaaStr. Co-Founder & Co-CEO Brendon Cassidy  2.

Sales Recruiting 229

Sales Recruiting Startup Investment SaaS 229

SaaStr

DECEMBER 31, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The New Normal: 700 Employees at $200,000,000 in ARR ServiceTitan: The First Great SaaS IPO of 2024 (Potentially) at $500,000,000+ ARR Why The Greatest Sales Teams Just Kill It On Dec 31. appeared first on SaaStr.

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Scale Sales Hiring AI Customer Success 222

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

NOVEMBER 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: When The Team Revolts 80% of IPOs Since 2020 Are “Broken” What Are Public SaaS Companies Taken Private At? SaaStr 700: My Top 10 Failures as a SaaS CEO & What I’ve Learned with Nick Mehta, CEO at Gainsight  4.

Sales Hiring 200

Sales Hiring AI Startup Acquisition 200

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

MAY 14, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 15+ of The Top Sales & Marketing Mistakes SaaS Startups Make (Updated) Cloudflare: Our Top Reps Are Hitting 129% of Quota. SaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2  4.

Sales Recruiting 207

Sales Recruiting Scale Generative AI AI 207

SaaStr

JUNE 25, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Everyone Has a Side Hustle Now. SaaStr 668: Top 10 Mistakes Getting to $100M ARR with LaunchDarkly Co-founder and Executive Chair Edith Harbaugh  2. appeared first on SaaStr. Is That a Good Thing?

Startup 206

Startup Scaling Customer Success SaaS 206

FastSpring

DECEMBER 19, 2018

In case you’ve missed something, here’s a list of the top 10 blog posts from 2018 that you don’t want to miss as you gear up for 2019. Find the best business model for your product or service with this helpful blog post. Are your customers global? Successful Ecommerce Business Models: Which One Is Right for You?

B2C 64

B2C Business Model Pricing B2B 64

SaaStr

MARCH 12, 2024

It’s ok to do another meeting, to have another conversation, before you decide who, in essence, to get married to on the cap table for 10-20 years. # Blog posts. Of your team, your customers, and yes, your investors. A related post here: 10 Criteria To Use To Pick Your Lead VC. Trust Matters. A lot of VCs publish today.

Sales 240

Sales 240

SaaStr

AUGUST 28, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. SaaStr 584: More Than Revenue: Why Choosing Your First Customers Matters More Than You Think with Pigment Co-Founder & Co-CEO Eléonore Crespo. Top Podcasts This Week: 1.

Sales Hiring 287

Sales Hiring Scale Scaling Revenue 287

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. You Have to Train Sales Reps 3–10. Hire Early.

Sales Hiring 237

Sales Hiring Technical Advisors Compensation Outsourced Development 237

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? Kristina Shen, General Partner at a16z, shares some insights into the present and future of generative AI at this week’s Workshop Wednesday, held every Wednesday at 10 a.m. sending a meme in Discord).

AI 262

AI Generative AI Venture Capital SaaS 262

SaaStr

NOVEMBER 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: How to Ensure Your First 2 Sales Reps Actually Work Out (Updated). SaaStr 606: Your Real Valuation: How Focusing on Delivering Customer Value Generates Business Value with Gusto Co-Founder Josh Reeves. ?.

Sales Hiring 251

Sales Hiring Startup Sales Marketing 251

SaaStr

NOVEMBER 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: HubSpot and ZoomInfo: “Things Aren’t Getting Any Better … Yet” 5 Interesting Learnings From ZoomInfo at ~$1.3 appeared first on SaaStr. And Make Sure the CEO Agrees With It. Top Podcasts This Week: 1.

AI 164

AI Acquisition Startup Strategy 164

SaaStr

NOVEMBER 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings From ZoomInfo at ~$1.3 The Proven Customer Acquisition Strategies Behind Toast’s Record Breaking Growth with Toast’s CRO 3. appeared first on SaaStr. Gartner: Software Spend Will Grow 13.8%

ChatGPT 164

ChatGPT Compensation AI Acquisition 164

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. 9 Things Your New Head of Product Should Do in Their First 30 Days. Co-Founder Lloyed Lobo.

Scale 238

Scale Engineering Payment Features Sales 238

SaaStr

JUNE 4, 2023

SaaStr 662: Things You Think as a First-Time Founder That Just Ain’t So With Lattice Co-Founder & CEO Jack Altman and Saastr Founder & CEO Jason Lemkin  5. Jack Altman, CEO of Lattice: Things You Think as A First-Time Founder That Just Ain’t So 3. appeared first on SaaStr.

CTO Coach 158

CTO Coach CTO Scale Venture Capital 158

SaaStr

OCTOBER 9, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Early Hire That Almost Never Works: Director of Outbound. 10 Tips to Start Selling to Big Companies as a Tiny Startup. appeared first on SaaStr. Seasoned VPs Cost 10x a Stretch VP Now. Is It Worth It?

Cloud 271

Cloud B2B Startup Scaling 271

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. appeared first on SaaStr.

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CTO Scale Interviewing Retention 193

SaaStr

NOVEMBER 17, 2020

If you get even 10 paying customers in your first 90 days in market, and they don't churn … You have something. And the first key, critical moment, of Pre-Success, that no one will appreciate but you — is when you get 10 Unaffiliated, Paying Customers. 10 customers may not seem like much.

SaaS 323

SaaS Churn Engineering Management 323

SaaStr

JULY 17, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Product Has to Be Easier to Buy Than to Use. The 1 Simple Test to Know if You’ve Hired a Real VP of Product or Customer Success … Or Not. The Ultimate Guide for Hiring a Great VP of Sales. Top Videos This Week: 1.

Sales Hiring 226

Sales Hiring Enterprise Customer Success Revenue 226

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

FastSpring

DECEMBER 18, 2019

To recap a fantastic year at FastSpring, we want to take a look back at our top 10 blog posts from 2019. As a partner in growth for thousands of software companies around the world, one of our goals is to provide blog content that is helpful, interesting, and informative. How to Shift Freemium Customers to Paid Customers.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payment Solutions 78

SaaStr

FEBRUARY 27, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: As You Scale, About Half Your Team Will Be in Sales and Marketing. In Year 10. SaaStr 531: 4 Ways to Get to $10 Billion by Working Async (Without Burning Out) with Loom CEO Joe Thomas. appeared first on SaaStr.

Scale 252

Scale Sales Hiring SMB Sales Enablement 252

SaaStr

APRIL 24, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 1. SaaStr 544: People, Process and Product: A Product Leader’s First 90 Days with Notion CPO Madhu Muthukumar. appeared first on SaaStr. BowtiedCocoon: Top SaaS SMB AEs have $125k OTEs. But The Best Ones Make $261k.

Sales Hiring 276

Sales Hiring Revenue Scale SMB 276

Crafty CTO

FEBRUARY 7, 2023

I figured that Apple probably wouldn’t even notice the post, and after 10 years, they could care less about it. Yes, I needed to replatform my blog, but I also needed a web presence for my new fractional CTOing entity. That has been bothering me for a while and was the reason I first decided to move on.

CTO Hire 40

CTO Hire New CTO CTO Software Engineering 40

SaaStr

JUNE 11, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Only 18% of Your Sales Teams Are Really Hitting Plan Right Now Growth Slowed Down About 33% On Average For Everyone in Q1 Beware the “Mediocre Recycled” The Zombie Executives of SaaS. appeared first on SaaStr.

CTO Coach 192

CTO Coach CTO Scale Scaling 192

SaaStr

AUGUST 21, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. 10 Things I’d Do Differently as a Founder Next Time. appeared first on SaaStr. Why Some VC Investments Work Out, and Some Don’t. What I’ve Learned.

Scale 217

Scale Scaling Retention Investment 217

SaaStr

FEBRUARY 27, 2024

This is a rough metric, but I’d say from experience working closely with 25+ SaaS companies … if you aren’t growing > 10% a month after $10k in MRR or so … then you don’t yet have product-market fit. You may be closing customers, but I’m not sure you have true product-market fit yet. appeared first on SaaStr.

Product Marketing 273

Product Marketing B2B Startup Marketing 273

SaaStr

AUGUST 13, 2023

The blog Healthy Competition put together their favorite Top 10 SaaStr Tips for Founders & CEOs from all our content. I’m not sure I’d put this in my Top 10, but definitely in my Top 100. Make it easy for customers to buy both you and your competitor together. I liked this Top 10 list a lot.

Sales Hiring 215

Sales Hiring Sales Software Marketing 215

SaaStr

APRIL 21, 2024

Everyone mentally budgets 10–12 months. At least, not to get enough paying customers from Code Zero. Answer that instead of worrying about being first. At least do 30+ customer interviews and really listen on if they’d paid for real, and then go validate that some more. appeared first on SaaStr.

Startup 282

Startup CTO SaaS Interviewing 282