SaaStr

NOVEMBER 17, 2020

One of the tough things in SaaS, a downside of the fact that it compounds , is that you’re always running on the Habitral. Maybe you were on TechCrunch or Mashable or PandoDaily or some blog, great. Don’t take all their advice, of course, don’t get distracted from the big picture. Something valued.

SaaS 323

SaaS Churn Engineering Management 323

SaaStr

NOVEMBER 18, 2020

I’ve had a chance to watch a whole cohort of SaaS first-time founders go from $1m to $10m ARR in 5 quarters or less (more on that here ) and just been awestruck by how much better than me they are as founders, and how much better they’ve done quantitatively. Mistake #10: Taking too much advice. Of course they can.

Sales Hiring 363

Sales Hiring Scale SaaS Enterprise 363

SaaStr

JANUARY 27, 2023

In this edition of CRO Confidential, Sam Blond, Partner at Founders Fund and former CRO at Brex, discusses the current SaaS sales landscape and tips for hiring in 2023 with guest Ben Braverman, Head of Flexport Fund and former Flexport CRO and CCO. Use your best judgment.

Sales Recruiting 192

Sales Recruiting Sales Hiring Scale Compensation 192

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. 31 st Fastest Growing SaaS Company on SaaS Mag’s list. Customer Success vs. Sales.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

AUGUST 25, 2023

Bad advice is everywhere these days. Hundreds of thousands of experts are telling you how to succeed in SaaS. Many of those voices are incredible, yet terrible bits of advice pops up again and again. 1 “Ask VCs for advice when you want money. Ask for money when you want advice.” There’s a gem of truth in this.

Part-Time VPE 185

Part-Time VPE Scale Sales Hiring CTO Hire 185

SaaStr

AUGUST 5, 2021

You’ll have to build a real model here: Many VCs and blog pieces will talk about a good metric being to spend about your first year ACV on Sales + Marketing. But here’s the thing where the blogs and such will confuse you: that’s an average. In SaaS and B2B … less so. In SaaS and B2B … less so.

Scale 323

Scale Marketing B2C B2B 323

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SaaStr

NOVEMBER 1, 2022

Sequoia Capital’s India arm put together a terrific summary of all their learnings about SaaS and Cloud from SaaStr Annual this year. They also did an A+ session at Annual with several top India SaaS founders, which you can catch below! Here’s 22 of the most relevant takeaways for India’s SaaS ecosystem.

Scale 218

Scale Sales Hiring Cybersecurity Underperforming Technical Team 218

SaaStr

SEPTEMBER 29, 2023

One of the open secrets behind a lot of great SaaS companies is going multi-product. Any startup in any reasonable category likely has dozens of competitors, and Altman believes the best strategy to compete in 2023 and beyond is multi-product. Many of you are familiar with this visual, most likely created by an investment firm.

Scale 235

Scale Scaling Startup Sales Hiring 235

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Don’t Sell SaaS Like It’s 2012 with Reprise and Glasswing Ventures : Your SaaS-savvy customer will not fit into your rigid, outdated sales process. GET 20% OFF!

Scale 248

Scale Sales Hiring Marketplace as a Service B2B 248

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. Sam just finished 18 months at Founders Fund after joining in mid-to-late 2022.

Sales Hiring 259

Sales Hiring Sales Recruiting Scale Headcount 259

SaaStr

MAY 5, 2023

The Lesson: The Prescriptive Methodology isn’t without flaws, but it is one of the most critical step functions for any SaaS company in a new category. The danger of all advice is you can take it too far. So he took their advice and slowed everything down. For example, Nick does the Pulse conference every year.

Scale 220

Scale Leadership Scaling Customer Success 220

Buffer Resources

APRIL 22, 2024

Certain sub-niches and communities thrive on Twitter—think spaces that change rapidly, like investing, SEO, cryptocurrency, SaaS, and global news. If your solopreneur venture falls within one of these categories, consider Twitter a worthy text-first social platform. Commit to the former, and the latter will follow.

Social Media 98

Social Media Scale Growth Hacking Headcount 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

SaaStr

NOVEMBER 25, 2023

Everyone should understand why they are in that category and what the high-performers are doing that the low-performer isn’t doing. If someone is working hard but isn’t working out, invest in them and see if you can get them into the high-performing category. You can see the people falling below 50%. Relationships do matter. #5:

Sales Hiring 202

Sales Hiring Underperforming Technical Team Revenue Sales 202

SaaStr

FEBRUARY 12, 2022

Scaling a business is difficult, and scaling a SaaS business can be even more of a challenge. Lapeyre shares advice on how to use data to acquire more customers and increase ARR. . However, there are practical methods you can use to acquire new customers, drive higher retention, and grow your company. .

SMB 237

SMB Scale Data Scaling 237

SaaStr

DECEMBER 5, 2022

Allissa and Patrick believe that SaaS founders—bootstrapped or not—can pull six key levers to significantly impact their businesses. . In SaaS, retention is usually driven by recurring revenue, cross-selling, and up-selling. This is where SaaS companies generate most their revenue. Lever #1: Tactical retention.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

DECEMBER 5, 2023

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. How do you ensure you continue to sell successfully in today’s macro environment where people are looking to rationalize tools, talking about budgets and SaaS sprawl, and looking at cheaper solutions vs. best-in-class?

Scale 192

Scale Enterprise readiness compliance Enterprise 192

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. In 2008 he became an angel investor and discovered Zendesk, Clio, FreeAgent – and his love for SaaS. Christoph Janz: So what does it take to raise capital in SaaS?

Development Team Review 157

Development Team Review Software Review Management SaaS Payments 157

Sales Hacker

MARCH 1, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. Why are SaaS companies embracing it? So, owned media.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 181

Software Review Scale Technical Review SaaS 181

Totango

AUGUST 5, 2022

In general, for B2B clients in the SaaS industry, a client onboarding questionnaire may probe into areas such as: Preferred contact personnel and information. Using a client onboarding questionnaire offers numerous advantages, particularly for companies in the B2B SaaS industry. Why Create a Client Onboarding Questionnaire?

Onboarding 83

Onboarding Technical Review Software Review B2B 83

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. He stressed the importance of not jumping at every SaaS growth idea that has potential, as it may easily lead to an overextension of your resources. Read all of Petri’s thoughts and observations on his blog . Avoid them at all costs.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

How To Buy Saas

SEPTEMBER 5, 2020

Why do you need a review for buying SAAS? You need to be very possessive with your decision while buying your saas as this would be responsible to either transform or disturb your business. Your business can be well managed with good saas and software if you choose the best one. But you know what? Trustpilot.

Software Review 52

Software Review Technical Review Systems Review SaaS 52

SaaStr

MAY 23, 2019

Join him as he takes you through lessons learned from Host Analytics on the top questions every SaaS CEO wrestles with. Or the five questions that really never get put to bed in growing a SaaS start up. My contact information is on the blog, Kellblog.com. So I’m currently just blogging. FULL TRANSCRIPT BELOW.

Sales Hiring 119

Sales Hiring Underperforming Technical Team Scale Startup 119

Unbounce

AUGUST 29, 2019

For better or worse, they have completely taken over the visual identities of many high-profile SaaS brands. i genuinely respect all of these companies and use these tools but saas websites are perpetually homogenous. Although we’re not alone—custom photography seems to be another growing design trend for SaaS brands.).

Trends 111

Trends Software Review Development Team Review Technical Review 111

FastSpring

MARCH 15, 2024

Interested in learning more about how your video game, SaaS, software, or other digital goods business can partner with FastSpring? David Vogelpohl 11:19 Okay, so that’s sage advice. I feel like that’s also sage advice. And that’s often just describing what you’re up to.” I’m David Vogelpohl.

Payment Methods 186

Payment Methods Marketplace as a Service Payment Solutions Payments 186

Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? .

Marketing 98

Marketing Social Media SaaS New CTO 98

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Neil Patel’s foray into digital marketing began with his blog. As Neil learned tips, tricks, and best practices, he decided to share what he learned on a blog to help other businesses find similar success.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

ProfitWell

SEPTEMBER 25, 2019

BlueJeans video conferencing has been named the winner of a silver Stevie Award in the Customer Service Team of the Year - Computer Services & Software category in the 16th Annual International Business Awards. Aazar points out that too many blogs are lacking in actionable advice, and we agree. BlueJeans: winner, winner.

Payment Solutions 60

Payment Solutions Payment Services SaaS Payments Payments 60

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Share expertise: Offering valuable insights and advice can help clients make informed decisions about their digital transformation journey.

Scale 209

Scale Artificial Intelligence Technical Review Software Review 209

User Pilot

AUGUST 23, 2021

Most detractors fit into one of four categories depending on how close they are to churning: The departing, the fence-sitters, the disgruntled, and the loyal but disappointed. It handily segments your customers directly into the three categories, based on the NPS scores they answer in your survey. unsubscribes in the SaaS world).

Software Review 98

Software Review Systems Review Scale Churn 98

ProfitWell

AUGUST 27, 2020

In 2010, a16z partner Chris Dixon wrote a seminal blog post called The next big thing will start out looking like a toy. SaaS solutions take care of much of the work for individual creators but force them to develop their own audience. Who can provide the best personalized style advice in 10 minutes? Don’t Sleep on Toys.

Marketplace as a Service 52

Marketplace as a Service Technical Review Pricing Technology 52

Totango

JANUARY 17, 2019

Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. Customer renewal success is critical for SaaS enterprises. You can limit exposure by constantly monitoring customer health signals and prioritizing your renewal processes around “no risk” and “at risk” categories.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

Sales Enablement, SaaS and Growth

JUNE 5, 2017

While leveraging data is both important and smart, I increasingly find myself wondering if we, as SaaS marketers are overlooking the human dimension of marketing in favour of what’s easy to track, analyse and optimise. Here’s some free advice. SaaS Companies Need a Brand Building a SaaS brand Now let’s hone in on the SaaS industry.

Branding 112

Branding Outsourcing Services Investment SaaS 112

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. Define the goals behind creating user documentation It’s always good advice to start with the why. Trigger surveys with different categories of users (e.g., Below are some key elements to draw from in your own SaaS. Asana’s help center.

Management 89

Management Technical Review Software Review Customer Support 89