ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

AI 75

AI Customer Success Technical Review Generative AI 75

Buffer Resources

JANUARY 4, 2023

Content creators need all the help they can get – and they can find it in AI. No longer a far-fetched idea out of a 90s movie, AI has the potential to support content creators at every stage of the content creation process. Thankfully, idea generation is one of the simplest applications of AI tools that are readily available.

AI Search 132

AI Search AI Artificial Intelligence ChatGPT 132

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Why are AI and automation important?

AI 97

AI Customer Success ChatGPT Management 97

Neil Patel

SEPTEMBER 1, 2021

Artificial intelligence (AI) tools for media let you create content at scale in a previously impossible way and you don’t even need design experience to create something impressive. AI isn’t new. But, these sectors have only scratched the surface of AI capabilities. Podcastle Cost. Let’s Enhance. Let’s Enhance Cost.

AI 145

AI Artificial Intelligence Scale Generative AI 145

Point Nine Land

MAY 17, 2023

A few months ago, I started to hash out some thoughts and draft up some wireframes for a blog post about a “Copilot for Office Workers” product idea. It’s clear that there’s an opportunity for a fresher, leaner solution that leverages the recent advancements in AI and caters to the needs of today’s office workers.

Artificial Intelligence 52

Artificial Intelligence Venture Capital AI ChatGPT 52

SaaStr

APRIL 4, 2019

FULL TRANSCRIPT BELOW. Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. Want to see more content like this session? Join us for SaaStr Annual 2020.

Cloud 168

Cloud Scale Trends Machine Learning 168

SaaStr

MAY 27, 2020

Maybe you want to launch a business. FULL TRANSCRIPT BELOW. We woke up February 2020 with a shock to the system and no idea what it would mean for our business. We woke up February 2020 with a shock to the system and no idea what it would mean for our business. It all begins with an idea. So I plotted out for you.

Technical Review 192

Technical Review Payment Services Payment Methods Development Team Review 192

SaaStr

OCTOBER 31, 2019

FULL TRANSCRIPT BELOW. What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

APRIL 25, 2019

FULL TRANSCRIPT BELOW. Listen to the story of how Craig Walker, Founder & CEO at Dialpad acquired TalkIQ for $50M in 2018. Want to see more content like this session? Join us for SaaStr Annual 2020. Dan O’Connell – Chief Strategy Officer @ Dialpad. Jessica Lin: Co-Founder & General Partner @ Work-Bench. Ready to go?

Acquisition 149

Acquisition Technical Review Systems Review AI 149

SmartKarrot

MAY 4, 2023

Did you ever experience spending hours of your valuable time reading call transcripts to prepare a list of action items to work upon? You can leave all your worries about action items as AI is here to automate and make them more efficient for you. And it is important that you select the right one that addresses your needs.

Artificial Intelligence 10

Artificial Intelligence AI Machine Learning Scale 10

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Below, we’ve shared the transcript of the episode. 343: On today’s episode, Christoph shares his five tips for fundraising during a pandemic. Christoph Janz.

Development Team Review 157

Development Team Review Software Review Management SaaS Payments 157

SaaStr

APRIL 9, 2019

FULL TRANSCRIPT BELOW. Flexible integration with any other software, hardware or business workflow applications. Eric Yuan : And, another thing is to be a CEO is not only the product side, you also manage the whole of the business. Being an engineer can give you the upper hand as a CEO because you understand the product.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

User Pilot

OCTOBER 31, 2022

This could be anything from a customer interview transcript to survey responses, social media posts, or customer success calls. An effective way to process large amounts of data if done automatically: you will need AI tools for this. This data type is often more “open-ended” and can be harder to draw conclusions from.

Data 98

Data Data Analysis Interviewing Underperforming Technical Team 98

SaaStr

AUGUST 6, 2019

FULL TRANSCRIPT BELOW. We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?

Payment Solutions 146

Payment Solutions Payments Outsourcing Services SaaS Payments 146

SmartKarrot

MAY 14, 2023

In this blog, we will discuss the intelligence layer and how to add an intelligence layer to MS Teams calls to take the calls from ordinary to exceptional. The AI layer provides you with additional capabilities to see, listen, speak, and understand so you can think better and act more appropriately. So let’s dig it!

Artificial Intelligence 10

Artificial Intelligence AI Search AI Systems Review 10

SaaStr

SEPTEMBER 3, 2019

FULL TRANSCRIPT BELOW. I want to talk about how we got to the business model that we have at Lambda School because it’s one of the things that separates us from other schools. Hear from Austen Allred how and why you should be stepping on the gas when your CAC is low. Want to see more content like this? Hey, how’s it going?

Acquisition 137

Acquisition Software Review Payment Methods Marketplace as a Service 137

SaaStr

JUNE 11, 2019

FULL TRANSCRIPT BELOW. ” Keith : And so in today’s world that can mean AI co-founder if you’re building a company that leverages data science. Join him as he shares his top lessons in building great teams. Want to see more content like this? Join us at SaaStr Annual 2020. Lloyed Lobo, Co-founder @ Boost.ai.

Merchant Services 218

Merchant Services Part-Time VPE Sales Hiring Scale 218

SaaStr

MAY 28, 2019

FULL TRANSCRIPT BELOW. So these fans and superfans of us are really integral to our business. We land in one part of the business and because of word of mouth and how they’re using our products, it gets spread to other parts of the company. Want to see more content like this? Join us at SaaStr Annual 2020. Leslie Lee, Sr.

VP of Engineering 164

VP of Engineering Scale Branding Engagement 164

SaaStr

JUNE 23, 2019

FULL TRANSCRIPT BELOW. ” Keith : And so in today’s world that can mean AI co-founder if you’re building a company that leverages data science. Join him as he shares his top lessons in building great teams. Want to see more content like this? Join us at SaaStr Annual 2020. Lloyed Lobo, Co-founder @ Boost.ai.

Merchant Services 191

Merchant Services Part-Time VPE Sales Hiring Scale 191

SaaStr

AUGUST 26, 2020

As much as VCs spend time evaluating the markets, evaluating businesses, trying to predict the future, we don’t know any more than any of you in relation to what’s going to happen here over the next 12, 18, 24 months. So, what are VCs busy doing right now? Satya Patel | Partner @ Homebrew.

Scale 272

Scale Investment Venture Capital Technical Review 272

OpenView Labs

MARCH 8, 2019

Not all CEOs welcome their boards to have such close proximity to the business, and some might argue that it actually diminishes the objectivity of the board and its role in governance. You’d be forgiven for thinking this description is perhaps a scene from Mad Men or governance practices of a bygone era. The short answer: Nothing good.

Government 61

Government Innovation Artificial Intelligence Technical Review 61

SmartKarrot

MAY 2, 2023

Listening to, understanding, and learning from customers, both happy and sad ones, helps businesses make necessary improvements and meet customer needs. These intelligent tools analyze call sentiment and further provide valuable insights into how your customers/clients perceive your business and its offerings.

Artificial Intelligence 10

Artificial Intelligence ChatGPT Scale Social Media 10

SaaStr

FEBRUARY 11, 2020

FULL TRANSCRIPT BELOW. I don’t feel like an expert, but I’m growing a $5 million business while having 10 kids, so that’s been an interesting journey over eight years. Learn why it is difficult to have accurate and trustworthy outbound dashboards and how to clean up and educate your clients. He got 50 copies.

Scale 188

Scale Outsourcing Services Revenue Outsourced Development 188

SaaStr

MARCH 1, 2019

He is also the co-author of Winning with Data: Exploring the Cultural Changes Big Data Brings to Business. Transcript. Tom Tunguz is General Partner @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix, Zuora, Hashicorp and Juniper Networks just to name a few. Listen on Spotify. Harry Stebbings.

Scale 114

Scale SMB Sales Recruiting Sales Hiring 114

yoursales

JANUARY 28, 2022

Bombora - Businesses are researching you. Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Professional. Sales W hich challenges would you like sales technology to solve for your sales team? As a company you really don't want to fall behind.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

MAY 19, 2023

ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses. With ChatGPT, businesses can automate repetitive tasks, improve customer engagement, and respond to complex search queries with accuracy and efficiency.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SmartKarrot

MAY 19, 2023

ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses. With ChatGPT, businesses can automate repetitive tasks, improve customer engagement, and respond to complex search queries with accuracy and efficiency.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. Below, we’ve shared the full transcript of Harry’s interview with David Skok or you can jump to the transcript of Jason’s interview with Ed. As for David, he started his first company in 1977 aged just 22. Harry Stebbings.

Scale 189

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 189

ProfitWell

JANUARY 23, 2020

Using CB Insights' tech insights platform, the team there, analyzed signals—like patent and investment activity, executive chatter in earnings transcripts, and media mentions—to identify the top 14 tech trends to watch in 2020. AI bias becoming a top regulatory concern. So how will this one affect your business (or you in general)?

Sales Recruiting 43

Sales Recruiting Sales Hiring Venture Capital Trends 43

SaaStr

MAY 21, 2019

FULL TRANSCRIPT BELOW. If you think back about the developer work, the pager duties and data dogs and snowflakes that are just building this awesome value under the covers and maybe, if you’re more SAS centric, you don’t think of them, top of the mind, in the same way, but just fantastic businesses being built.

Cloud 166

Cloud Scale Finance Retention 166

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. FULL TRANSCRIPT BELOW. I think it’s such an interesting window into the company’s business model and I bucket companies into one of three buckets. A lot of freemium businesses use this tactic.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

JUNE 10, 2021

Transcript: Announcer: In today’s SaaStr insider episode, Marten Mickos, CEO at HackerOne shows the innovative approach of packaging customer value, and how your business can use their model to build elegant and powerful customer offerings. Mårten Mickos. So that’s what the session is about today.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

User Pilot

JULY 17, 2023

Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Qualaroo helps you collect customer feedback and measure customer satisfaction with AI-powered sentiment analysis. Searching for the best software for customer feedback to truly understand your customer sentiment ?

Software Review 19

Software Review Software AI Search AI 19

SaaStr

SEPTEMBER 19, 2019

FULL TRANSCRIPT BELOW. Most businesses don’t have a great way to make it easy for customers to choose them. We put $750 each into this business, and we thought, I was like, oh man, that’s, we’re crazy. And we are this platform that all local businesses build their business off of. Hey, everybody.

Scale 114

Scale Sales Hiring Software Review Scaling 114

SaaStr

APRIL 30, 2019

FULL TRANSCRIPT BELOW. I was running what we call the AppExchange at Salesforce, which is like our app store, and I got a new job running a business unit called desk.com, which is customer service for small business. Want to see more content like this session? Join us for SaaStr Annual 2020. Molly Ford – Sr.

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Company Culture Leadership Mobile Cloud 140

Navint

JANUARY 29, 2019

As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. You can read more about the event in our blog post, 3 Insights from Tien Tzuo’s Fireside Chat on the Subscription Economy. ? Transcription. Tien Tzuo: 00:49 Here’s what we say.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

SmartKarrot

APRIL 20, 2023

In today’s fast-paced business world, staying ahead of the competition is crucial. One often overlooked source of valuable information is phone calls – a vital communication channel for businesses of all sizes. The grave mistake business do is assume that call intelligence is just about recording and monitoring calls.

Artificial Intelligence 10

Artificial Intelligence AI Machine Learning Sales Hiring 10