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Income Analysis: The How-Tos

SaaS Metrics

Whether you are an experienced business owner proudly showing off their best-selling pet project or just a beginner in the world of business, analyzing your income isn’t always as straightforward as you’d expect it to be. Collecting pure data and inferring the right things can both be challenging to the point of.

Metrics 52
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Give your customers best practices, not just FAQs

Intercom, Inc.

Great help content is essential when it comes to empowering customers to self-serve on issues so they can resolve queries without even needing to contact your support team (win-win). . So instead of giving customers a series of boring how-tos, we create best practice content. Link to how-tos. Let them scan.

Scale 232
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In software, nothing comes for free

Intercom, Inc.

You have to tell your customers, otherwise it’s definitely pointless. It’s not free to carry it forward. Once it’s there you’ll have to support queries from customers, you’ll have docs, how-tos, videos, all needing to be updated. It’s not free to undo. Communication is never free. Maintenance is never free.

Software 135
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Most Successful Evergreen Content Types

Neil Patel

To determine which types of evergreen content are the most successful, we performed 10 queries with varied verbiage, including how-to, best, what is, vs, switching from, common mistakes, etc. Listicles: Long-form content that serves to offer a lot of ideas (e.g. How-Tos: Demonstrating the Importance of Quality Content.

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Why are social media video captions so important?

Trint

What’s the value in posting your videos to social media? From product reviews and endorsements to how-tos or even dance tutorials, posting your videos to social media will get your brand seen, (we’re all guilty of the social feed scroll).

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Can customer onboarding replace the training process

CustomerSuccessBox

Figuring out what data that needs to be brought and configured in the system? Training is essentially a bunch of “ how-tos.” ” In fact, one of the best-kept secrets has been that you need to onboard your customers much before you train all the users. . Why is the customer purchasing your product?

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The support leader’s guide to personal, efficient human support

Intercom, Inc.

Be prepared to explain the same thing in a bunch of different ways – in a bulleted list, with a GIF, emoji, or a well-annotated screenshot. However you choose to help your customers, make sure you show, rather than just tell. It’s a great way of illustrating “how-tos” in your product. Know your product or service inside out.