Subscription Flow

MARCH 28, 2024

In this regard, the merchant of record for SaaS companies serves as an essential middleman, allowing SaaS providers and end users worldwide to transact financial transactions with ease. As a result, SaaS companies are able to concentrate on their primary services, improving customer support and product development.

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? Just what does a customer success manager do?

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Buffer Resources

SEPTEMBER 11, 2023

Incorporate keyword-rich terms that potential employers, clients, or business partners might use to find someone with your skills or work experiences. For the LinkedIn summary, you can weave a narrative about your professional journey, skills, achievements, and aspirations.

Sales Recruiting 128

Sales Recruiting Sales Hiring Scale Social Media 128

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

Neil Patel

SEPTEMBER 6, 2021

Consumer marketplaces are essential to connecting businesses with consumers looking for services. Alongside customer choice, brand awareness and visibility are critical to business success. A B2C niche marketplace is an online platform that matches vendors who provide specialized service providers with their ideal customers.

Marketplace as a Service 139

Marketplace as a Service B2C Payment Services Payments 139

FastSpring

NOVEMBER 16, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Gamemasters: Keep essential lore & stats one quick click away for immersive sessions. Set up a demo or check out our platform yourself.

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. But what exactly is customer enablement and what are some best practices to achieve customer success? What is customer enablement?

B2B 91

B2B Sales Enablement Onboarding Retention 91

User Pilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Product teams are staffed with various skilled professionals. Let’s go!

Management 94

Management Interviewing Marketplace as a Service Product Marketing 94

User Pilot

JANUARY 26, 2023

What do you need customer empathy for? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service.

Interviewing 90

Interviewing User Experience Development Management 90

Sales Hacker

OCTOBER 10, 2022

Learning and development (L&D) is vital for any employee’s growth, but it’s also essential to keep your sales team informed on selling strategies and best practices, product updates and new features, customer needs and pain points, brand messaging, and more. Learning tools and tactics to support your sales team.

Sales 93

Sales Sales Enablement Onboarding Retention 93

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

Buffer Resources

MARCH 28, 2024

A crisis can be caused by any information that enters the public domain, whether a controversial post, a misunderstood tweet, a product gone wrong, or poor customer service. Every challenge is an opportunity to learn, improve, and demonstrate your commitment to your audience and those supporting your brand.

Social Media 107

Social Media Branding Banking Communication 107

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Customer Success 94

Customer Success Management SaaS Technical Review 94

User Pilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. And what skills they should possess? drive product adoption, as well as create and maintain the customer onboarding process.

Onboarding 87

Onboarding Underperforming Technical Team Interviewing Benchmarks 87

Frontegg

NOVEMBER 29, 2020

You don’t want to build too much at this early stage and yet you don’t want to under-serve your customers or fall behind your competition. Let’s assume that you have a pretty clear understanding of your own core product offering, you know your customers and your market. Preparing For (SaaS) Liftoff. The Lean MVP Approach.

Outsourcing Services 98

Outsourcing Services SaaS Payments Payment Solutions Payments 98

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

Retention 103

Retention Churn Customer Success Innovation 103

Unbounce

MARCH 23, 2020

At Unbounce, we’re doing all we can to handle our side of things best for you , so you can take care of the things that matter most —whether that’s how we’re answering current, immediate questions from our customers, or determining how we can best help small businesses generally as things progress.

Healthcare 139

Healthcare Travel Government Social Media 139

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success.

B2B 80

B2B Engagement Strategy B2C 80

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Scytale

FEBRUARY 5, 2024

Within the NIST 800-53 framework are 17 control families that group related controls and span the range of security topics from access control to system and services acquisition. Audit and Accountability : Supports the assessment of information system controls and compliance with security requirements.

Cybersecurity 52

Cybersecurity compliance Technical Review Systems Review 52

SaaSHolic

MAY 5, 2023

The article also emphasizes the importance of big ideas, patience, resilience, and support within the ecosystem for the success of Latin American startups. Vitor Torres shared his journey in founding Contabilizei and how they integrated accounting with banking solutions to provide a full-stack experience for their customers.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Neil Patel

SEPTEMBER 29, 2020

Social media marketing is essential for any business. We use data-driven analysis, in-depth customer research and your unique business objectives to create campaigns that will have an impact. Joseph Studios specializes in social media services that encourage organic growth. There are now 3.8 stars based on 236 ratings ).

Social Media 143

Social Media Marketing B2C B2B 143

Valuize Consulting

DECEMBER 7, 2021

Level Up Your Customer Success Organization. In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). The fourth challenge is complexity.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

FastSpring

JANUARY 17, 2023

Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Many subscription billing platforms won’t cover these essential aspects of managing subscriptions. Table of Contents. FastSpring.

Payments 86

Payments Payment Features Payment Methods Payment Services 86

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Buffer Resources

SEPTEMBER 11, 2023

Incorporate keyword-rich terms that potential employers, clients, or business partners might use to find someone with your skills or work experiences. For the LinkedIn summary, you can weave a narrative about your professional journey, skills, achievements, and aspirations.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Valuize Consulting

SEPTEMBER 8, 2022

In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. In order to properly build what will become the circulatory system of your recurring revenue business, you need breadth of knowledge and skills. Business Strategy.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

CustomerSuccessBox

MAY 23, 2022

This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. Read further to know how can you progress through the customer success career path. Additional Read: The key responsibilities of the Customer Success Manager.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

Scytale

OCTOBER 9, 2023

Their expertise is sought not just for protecting the organization’s digital assets, but also for maintaining customer trust and complying with ever-changing data protection regulations. His skill set is a testament to his ability to bridge the gap between visionary strategy and pragmatic execution.

Technical Advisors 52

Technical Advisors Cybersecurity CTO Scale 52

User Pilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

SaaS 72

SaaS Education Customer Support Onboarding 72

Neil Patel

APRIL 6, 2021

If you do a Google search for “PPC agency,” you can find thousands of businesses selling AdWords services. These brands are out there, searching through thousands of PPC agencies that specialize in AdWords services and can help them out. It has the same purpose: to demonstrate credibility, knowledge, and skill in a specialized niche.

Advertising 112

Advertising Venture Capital Entrepreneurship Branding 112

Mucker Capital

OCTOBER 10, 2023

If there are inbound leads, the situation is different; hiring an AE might be suitable if these leads align with the ideal customer profile. As a startup scales, having marketing support becomes imperative for content creation, messaging, brand building, and market education. Sally's wisdom sheds light on this dilemma.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

Neil Patel

JANUARY 15, 2021

Making a personal connection can be an effective way to increase sales, but the cost of personally reaching out to each customer is prohibitive. Ringless voicemails help boost outbound marketing efforts by delivering pre-recorded messages directly to voicemail boxes—without you or your customer having to pick up the phone.

Scale 127

Scale Automotive compliance Pricing 127

User Pilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. TL;DR Customer segmentation in marketing automation involves grouping leads and customers based on shared characteristics to personalize marketing messages. What is customer segmentation in marketing automation?

Scale 89

Scale Marketing Onboarding User Experience 89

CustomerSuccessBox

MARCH 2, 2022

Some years earlier we didn’t even know what Customer Success (CS) was and neither about the salaries in Customer Success but were well aware of what customer support is. There is a clear differentiator between these two and customer success is evolving ever since. Boosts the customer lifetime value.

Customer Success 52

Customer Success Customer Lifetime Value Leadership Customer Support 52