Intercom, Inc.

FEBRUARY 3, 2022

He’s also (and perhaps a bit more relevant to our podcast) a marketing and CX expert, author, and keynote speaker with almost three decades of experience. So the question is, what kind of experience do you want to set? If you’re short on time, here are a few quick takeaways: Customer experiences aren’t inherently good or bad.

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Less focus on venture capital or funding rounds. But marketing is only one of the reasons we’re doing this.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Buffer Resources

FEBRUARY 22, 2024

However, personalized DMs — when done right — can be one of the most effective ways to start conversations, build relationships, and find new customers. My freelancing friends also rely on well-written DMs to create personal connections — some of which have led to career-changing opportunities.

Social Media 106

Social Media Underperforming Technical Team Engagement B2B 106

Intercom, Inc.

SEPTEMBER 3, 2020

Then this podcast has the answers. If you enjoy the conversation, check out more episodes of our podcast. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Neil Patel

NOVEMBER 2, 2021

Some help you gather your focus group of user testers to run specific tests on your product. UX research can be a confidence booster. With so much technology making web, app, and software designing more accessible to the masses, you have the opportunity to create new websites and apps for your brand. Or are you just creating something flashy?

Mobile 99

Mobile Software Review Technical Review Consulting 99

SaaStr

APRIL 3, 2020

The book debuted as a number one new release on Amazon. Loving our podcast content? SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. This podcast is an excerpt from Doug’s session at SaaStr Europa session.

Sales Recruiting 173

Sales Recruiting Sales Hiring Scale Branding 173

SaaStr

SEPTEMBER 4, 2020

370: As organizations race to achieve relevance and a competitive edge in the digital era, automation is fueling the fight. SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. You can see the full video here , and read the podcast transcript below.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

MARCH 20, 2020

Loving our podcast content? 318: The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. Accel Partner Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB.

SMB 179

SMB Scale Startup Marketplace as a Service 179

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. But we’re not here to be the bearers of bad news, there’s any number of VC thinkfluencers out there who can do that for you on Twitter. It’s probably no longer accurate.

Sales Hiring 138

Sales Hiring Scale Interviewing Headcount 138

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. As a result, resignation rates have been on the rise – a record number of 4.53 As a result, resignation rates have been on the rise – a record number of 4.53

Technical Review 118

Technical Review Systems Review Interviewing Airlines 118

Neil Patel

DECEMBER 16, 2021

This is on-trend with what we have seen in digital ad spend growth. Of course, mine is just one of many SEO tools. The main components you’re looking for on my SEO analyzer are which keywords you rank for, along with their frequency of usage. That’s how you stay on top of search results! Most people have.

Social Media 145

Social Media Strategy Marketing Business 145

SaaStr

AUGUST 6, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I’m very excited for this episode, having wanted to have this founder on the show for a long time. I’m very excited for this episode, having wanted to have this founder on the show for a long time.

Sales Hiring 221

Sales Hiring Payment Services Payment Solutions SaaS Payments 221

Neil Patel

DECEMBER 26, 2020

How you choose to promote events can have a direct impact on how successful that event is. No matter what kind of event you’re promoting online, letting it exist in a vacuum is never a good idea. Let’s say that your brand or business has a weekly podcast. It’s crucial that you take time during that podcast to plug your event.

Social Media 145

Social Media Branding Entertainment Engagement 145

Intercom, Inc.

APRIL 8, 2021

Joel and his partner saw that there was an opportunity, and they quickly jumped on it. It’s not easy to adopt new technologies at such a high-stress time, especially when you’re also intent on keeping a high standard of care, providing a personalized patient experience, and making sure everyone’s data is secure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team compliance 211

Intercom, Inc.

AUGUST 8, 2019

? ? ?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. Short on time? Slack focuses on four pillars of the customer experience : services, operations, the help center and localization. A bad support experience is one of the easiest ways to lose customer trust.

Scale 168

Scale Scaling Engineering Branding 168

Baremetrics

SEPTEMBER 28, 2021

The rise of hyper-targeted ads on social media has allowed even the largest companies on earth to provide a tailored message to each prospective customer. You can see MRR, ARR, LTV, total customers, and more directly on your Baremetrics dashboard. One community per interest Seven proven community marketing strategies 1.

Marketing 96

Marketing Social Media Branding Engagement 96

SaaStr

AUGUST 12, 2020

How does Lara advise founders on when to hire their Chief Customer Officer? * How does one instill process and discipline without losing agility and speed? How does one set targets that are a stretch but also not a stretch too far? You are listening to the official SaaStr podcast, and you’re listening to Harry Stebbings.

Scale 172

Scale Sales Hiring Underperforming Technical Team VP of Engineering 172

OpenView Labs

MARCH 30, 2021

Now she’s CEO of Puppet and serves on the board of directors at Harvey Mudd College, Forrester, and Anaplan. Now she’s CEO of Puppet and serves on the board of directors at Harvey Mudd College, Forrester, and Anaplan. “I We all want to do work we love and make a difference in the world. So if you don’t fit that mold, don’t give up.”.

Scale 93

Scale Leadership Technology Education 93

OpenView Labs

JANUARY 12, 2022

After all, data is usually clear cut: yes or no, this or that, zeros or ones. In fact, the team intentionally takes a non-dualistic approach that relies more on empathy, flexibility, and context than on the concept of right versus wrong. . Step 1: Let go of the myth that there’s one right way to do things.

Leadership 76

Leadership SMB Underperforming Technical Team Scale 76

OpenView Labs

JULY 26, 2021

Today, she brings her corporate governance experience to bear on public and private boards, advising companies on a wide range of critical topics such as enterprise risks, technology trends, innovation, strategy, cybersecurity, and digital transformation. There’s a lot to be said for dreaming big. Merline Saintil agrees.

VP of Engineering 93

VP of Engineering Management Cybersecurity PayPal 93

ProfitWell

FEBRUARY 25, 2020

You can listen to episodes of RevOps and Hops on Apple Podcasts , Spotify , Google Podcasts , or wherever you get your podcasts. The bitterness comes from the amount and kind of hops, as well as the point at which they are added in the brewing process. Key Takeaways. You don’t have to reinvent the wheel.

Underperforming Technical Team 111

Underperforming Technical Team Travel Metrics Revenue 111

SaaStr

DECEMBER 6, 2019

Loving our podcast content? What are Des’ biggest tips on how to reduce friction in the hand off from marketing to sales? SaaStr’s Founder’s Favorites Series features one of SaaStr Annual’s best of the best sessions that you might have missed. Harry Stebbings: This is the official SaaStr podcast with me, Harry Stebbings.

Sales Hiring 131

Sales Hiring Cloud Mobile Technology 131

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. Join TripActions CMO Meagen Eisenberg at SaaStr Summit as she highlights her approach to ensuring Marketing delivers on its mission-critical role even in times of uncertainty or crisis.

Travel 174

Travel Marketing Scale Outsourcing Services 174

SaaStr

NOVEMBER 29, 2019

Loving our podcast content? How does Allie advise other founders on scaling sales teams? How can one determine the effectiveness of a sales rep when they are engaging in 9-12 month sales cycles? * SaaStr’s Founder’s Favorites Series features one of SaaStr Annual’s best of the best sessions that you might have missed.

Sales Hiring 131

Sales Hiring Underperforming Technical Team Technical Advisors Scale 131

Sales Hacker

MAY 19, 2020

This week on the Sales Hacker podcast, we speak with Tom Williams , Cofounder and CEO at DealPoint. The mutual action plan is a shared agreement between the buyer and the seller on the set of milestones that need to happen in order to achieve success for the buyer. The need for reps and customers to stay on the same page.

Scale 91

Scale Payment Methods Payment Services Sales Hiring 91

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. It’s the first impression you’ll make on prospective employers, clients, partners, or investors — so make it count. My own LinkedIn experience I’ve been posting on LinkedIn once a week without fail for six years.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Loving our podcast content? What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

SEPTEMBER 6, 2019

262: Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management, workflow and collaboration. Pssst Loving our podcast content? For non-customer facing roles, what can one do to give them that perspective? What is challenging about that? What is challenging about that?

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

MAY 8, 2020

331: Jessica Lin is a Co-Founder and General Partner @ Work-Bench, one of New York’s leading early-stage enterprise funds with a portfolio including the likes of Cockroach Labs, X.ai, Dialpad, VTS and Catalyst to name a few. Loving our podcast content? What specific elements does Jessica really double click on in reviews?

Sales Recruiting 174

Sales Recruiting Technical Review Sales Hiring Outsourced Development 174

Sales Hacker

SEPTEMBER 25, 2020

Keep a regular pulse on your audience to not only stay up to date, but to predict trends before they come to fruition. Whether that’s on LinkedIn, Facebook groups, or professional organizations, find the places where your buyers congregate and be ready to observe. It takes being obsessed with relevance. Only 23.9%

Sales 68

Sales AI Trends Strategy 68

SaaStr

DECEMBER 3, 2020

What can one do to structure that relationship? Does Sam agree that the founder is the one who has to create the sales playbook? What does one look for in their first sales hire? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Harry Stebbings.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

OpenView Labs

FEBRUARY 18, 2021

They of course don’t mean you should literally do nothing—the idea is that instead of spending all day in meetings and email, innovators should invest their time reading everything they can get their hands on. Related read: Amazon’s Kristin Graham On How to Build, Maintain and Scale a Strong Culture. In a recent Inc.

Company Culture 78

Company Culture Systems Review Interviewing Scaling 78

SaaStr

JULY 2, 2020

Before Dataiku, Kurt spent 5 years at Deloitte as a Manager advising primarily European public authorities on sustainable development policies. How can one assist them in the right way? How does one need to engage different teams for effective change management? How does Kurt feel about services revenue? Harry Stebbings.

Outsourced Development 280

Outsourced Development Sales Hiring Scale Technical Advisors 280

Buffer Resources

JANUARY 9, 2024

Even if you slot them into your social calendar as a placeholder, you’re on the right track for now.  However, if there’s one that specifically applies to your niche as a creator or brand, it could be worth tapping into!    Now, don’t let all those open slots intimidate you.

Social Media 112

Social Media Branding Trends Marketing 112

ProfitWell

MARCH 13, 2020

Plus, Jay Acunzo with advice on launching your brand’s podcast. Listen wherever you get podcasts: Your top subscription news. And we’ve seen a ton of advice on being the best remote worker, how to stay sane during it all, and tips for tools to use in the process. First up: Double down on teamwork best practices.

Subscription 52

Subscription Payment Features Acquisition Customer Support 52

SaaStr

NOVEMBER 15, 2019

Loving our podcast content? What can one do to maintain culture with remote teams? How often does one need to do in person off-sites? * How does being outside a core tech hub impact one’s ability to raise? How should one run a fundraising process if outside a core hub? * What is the right way to present it?

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

Sales Hacker

AUGUST 12, 2020

You only have one shot of standing out, and that’s by doing a GREAT job and hyper-personalizing. Once machines can perfectly write emails, there will need to be a warning label on them.”. Instead we need to focus on using our own voices and words to send each prospect a unique message. So, stop settling for good.

Scale 107

Scale Scaling AI Search AI 107