User Pilot

JULY 9, 2023

To accurately capture user sentiment with your surveys, you must avoid any question that leads to confusion or frustration. As a result, double-barreled questions are confusing, often producing unreliable results and leading survey analysts to inaccurate interpretations of results.

Scale 76

Scale Technical Review Technical Support Scaling 76

Neil Patel

JULY 12, 2021

For example, brands could create an automatic lead generation funnel that gathers an email address, sends a recorded demo, then invites the prospect to schedule a live demo. Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. And that’s just on the basis of job title.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Totango

JANUARY 22, 2024

For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support. As partners, marketing and CS will deliver value through thought leadership, scaled initiatives, one-to-many content programs, community, and personalized support made possible by investments in AI.

Customer Success 95

Customer Success Generative AI Scale AI 95

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. But as you start to scale, it is really critical that you start to think about how do you segment out your organization to optimize for the skillset that you’re hiring for.

Retention 132

Retention VP of Engineering Sales Hiring Scale 132

Sales Hacker

SEPTEMBER 23, 2021

But by far, the option that could potentially bring you in the most sales is resellers and sales channel partners. They have a proven, talented, and dedicated sales team. In the tech world, massive enterprise companies have entire sales channel departments who sell outside technology solutions to their clients.

Technical Review 102

Technical Review Scale Systems Review Software Review 102

SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 132

Scale SMB Technical Review Software Review 132

ChurnZero

JANUARY 20, 2021

It scaled so well that the Belgian-based business was acquired by HubSpot for an undisclosed amount in 2019. Implementing a system that captures feedback from customers, leads and other prospects. Delving further, Sornson said he found that 86% of the business’s long-term revenue resulted from 18% of leads.

Customer Success 98

Customer Success Scale SaaS B2B 98

OpenView Labs

FEBRUARY 24, 2021

It might seem surprising for someone with a background in sales engineering who is also the author of the bestseller Just F*ing Demo!: Tactics for Leading Kickass Product Demos to be a passionate advocate for product-led growth , but Rob Falcone definitely is. Scaling human touchpoints. Guru’s transition to product-led growth.

Scale 56

Scale Technical Support Consulting Engineering 56

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. These features simplify transactions, bolster security, and provide valuable insights into customer behavior and sales trends.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Totango

SEPTEMBER 7, 2021

Some significant differences between B2B and B2C clients include: The B2B marketing and sales process often requires a longer, more customized cultivation of prospects tailored to their business needs, and possibly involving multiple layers of decision-makers and stakeholders, requiring stakeholder engagement as well as client engagement.

B2B 80

B2B Engagement Strategy B2C 80

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

Intercom, Inc.

JULY 6, 2021

Global customer support lets companies more easily communicate with leads and customers in different countries, giving them a competitive edge over other businesses with limited support. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language.

Customer Support 232

Customer Support Strategy Scale Retention 232

SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

Sales Hacker

JUNE 14, 2018

There are many levers a sales leader or organization may pull to gain scale, accelerate revenue, drive cost savings, or augment sales team structures. A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. 5) DO ensure sales and marketing are aligned.

Outsourcing Services 58

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 58

Sales Hacker

DECEMBER 3, 2018

This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . Meghan has been at Mongo almost 9 years and was the first non-technical hire at the company, helping them scale past an IPO in 2017 and transitioning from an early career in Marketing into Sales Operations. .

Scale 60

Scale Underperforming Technical Team Sales Hiring Sales Recruiting 60

Chaotic Flow

AUGUST 18, 2015

Separating hunters and farmers is a common SaaS sales best practice. Deals are closed by an aggressive quota-carrying sales team: the hunters, and then handed over to a more service oriented group of account managers and customer success reps for on-boarding, renewals and up-sell: the farmers. Qualify Churn like You Qualify Leads.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

ChurnZero

AUGUST 25, 2020

Anna Talerico, Arthur Ventures Anna ( @annatalerico ) is an Operating Partner at Arthur Ventures , an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support.

Scale 69

Scale Technical Review Venture Capital Software Review 69

Totango

SEPTEMBER 6, 2022

QBRs don’t focus on customer technical support issues, although they may touch on technical issues as these impact customer outcomes. A strategic approach: Leading with a discussion of wins helps set the stage for a positive, engaging conversation rather than a slog of negativity.

Technical Review 106

Technical Review Software Review Business Scale 106

ChurnZero

JUNE 26, 2020

Poorly phrased or missing questions and unclear instructions lead to communication friction and subpar responses from vendors. We all know that meeting invite lists carry a certain political connotation , which often leads to participant pandering, bloated meetings, and counterproductive conversations.

Customer Success 98

Customer Success Software Review Software Scale 98

Baremetrics

MARCH 23, 2021

1 Overview 2 Features Plans Point of Sale International Support Tools for Developers 3 Pricing PayPal’s Basic Fees Stripe’s Base Fees Stripe Billing 4 Usability 5 Customer Service & Technical Support 6 Final Word All the data your startup needs. For the Scale plan, 0.7% Try Baremetrics Free. Table of Contents.

Payment Methods 93

Payment Methods Payment Services Payments Merchant Services 93

SaaStr

JANUARY 31, 2020

Prior to founding Auth0, Eugenio spent an incredible 12 years at Microsoft leading the Program Management team in the patterns & practices group at Microsoft. What have they done that has allowed them to scale faster than others? I do have to ask, you spend an incredible 13 years there and really saw the hyper scaling firsthand.

Scale 167

Scale Sales Hiring Pricing Leadership 167

Sales Hacker

JANUARY 13, 2021

Product management, engineering, customer success, sales, and marketing groups will weigh in on the decision-making process. Ship by default: Shipping by default is usually the best way for partners to work together because there is less friction for both the sales team and the end-customers. Pricing models.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Sixteen Ventures

DECEMBER 31, 2019

Sales Process Engagement. Functional Support. Technical Support. Logical Customer Segmentation: The Key to Scaling Customer Success. Customer Success-driven Sales. Designing a Sales-to-CSM Handoff that Actually Works. Sales is Part of Customer Success. Customer Acquisition. Ongoing Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). A: If you look at first principles, you should lag it by your average sales cycle length. BUT NO ONE DOES THAT.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Stax

APRIL 17, 2024

To access these functionalities, most companies work with an independent software vendor (ISV) partner, which essentially is a software company or app that works with another ISV company to drive their digital transformation and revenue sales, improve scalability, and enhance business processes.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Neil Patel

JULY 7, 2021

Experience is kind of the holy grail when it comes to customer interaction, from marketing and sales to customer service and brand loyalty. It’s often an open-source platform that allows API integrations from various departments, such as sales, to deliver super personal experiences to users. What does a digital experience platform do?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

User Pilot

JULY 20, 2023

There’s a reduction in support tickets and therefore makes customer support cheaper. It offers a better customer experience that eventually leads to more user retention. Pricing Zendesk pricing scales with the size of your team and your needs, and the prices are: Team: $55 per month per agent (paid annually).

AI Search 89

AI Search AI Scale Pricing 89

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

BetterCloud

JULY 18, 2023

In a single view, you can quickly see a real-time view of your domain’s status including: Critical alerts Workflow executions File metrics User metrics No code automations available for more than 70 common, market leading SaaS apps BetterCloud is built to ensure your team has fast time to value.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . What problems does it talk about solving, and what benefits does it tout that would make a prospect want to learn more, and possibly buy your solution? The Customer Success Battle Plan.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Baremetrics

MARCH 23, 2021

Stripe functions with over 500 online modules (including finance, marketing, sales, operations, and payments). Stripe also includes support for its usage through third-party applications, like Shopify and Squarespace. Mostly you will use Stripe technical support for payment or integration with a third-party partner.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

CustomerSuccessBox

AUGUST 31, 2021

This will make them accountable and together you can lead them to success. As the company grows and the number of accounts increases, scaling a business without customer segmentation might lead to hitting roadblocks. And if the customer is able to see success, s/he would definitely be engaged. Enabling Customer segmentation.

Engagement 59

Engagement Payment Methods SaaS Payments Scale 59

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link].

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

OpenView Labs

MARCH 3, 2020

Each problem-to-be-solved should also include a severity rating on a scale of “This isn’t an important problem” to “I’m on fire—please put out the fire.”. Asking customers to complete a satisfaction survey after each interaction will just lead to survey fatigue and diminished response rates.

Customer Success 55

Customer Success Underperforming Technical Team Scale Churn 55

SmartKarrot

DECEMBER 14, 2022

Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. Coach, manage, and grow the Customer Success team as they scale.

Customer Success 19

Customer Success Technical Review Scale Systems Review 19

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. In Today’s Episode We Discuss: * How Whitney made her way into the world of SaaS originally with Box and how that led to her coming one of today’s leading COOs with HelloSign.

Sales Hiring 128

Sales Hiring Scale Technical Advisors Underperforming Technical Team 128

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19