SaaStr

MAY 18, 2021

But one thing that is almost always true, is you get more renewals, more upsells, and more net revenue retention from your largest customers. Their new revenue retention is about 85%. As a best-of-breed player, its net revenue retention is about 100%. Resource it. Squarespace is almost all not just SMB, but self-service.

Merchant Services 264

Merchant Services Revenue SMB SaaS 264

SaaStr

JUNE 22, 2021

So I thought it might be helpful to brush off the topic of alignment between Sales and Marketing by updating a classic post on the topic. In sum -> Learning and understanding how to maximize the revenue per lead. >> The VP of Sales and VP of Marketing need to be the Mom and Dad of Revenue.

Sales Recruiting 300

Sales Recruiting Scale Sales Hiring Revenue 300

Sales Hacker

SEPTEMBER 18, 2020

Revenue Operations is at the forefront of a paradigm shift — to view the buyer’s journey as a seamless thread across multiple people, systems, and value propositions. This involves driving more new logo and renewal revenue, lowering customer acquisition cost, and increasing forecasting predictability. Execute FAST.

Technical Review 121

Technical Review Development Team Review Systems Review Engineering 121

FastSpring

APRIL 26, 2022

And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part III: Churn Definitions and Additional Resources.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

SaaStr

DECEMBER 26, 2020

As we begin strategic planning season for next year, there one topic a lot that comes up a lot: Should We Just Let Our Smallest Customers Go? And produce a lot less revenue per interaction. And produce a lot less revenue per interaction. That often starts to not feel worth it after just a few million in revenue.

SMB 341

SMB Sales Hiring Marketing Enterprise 341

SaaStr

FEBRUARY 28, 2021

On the other hand, they weren’t the majority of revenue and were a ton of work. The first showed me his customer list, ranked by revenue. Of course, if you have multiple segments with 10% or more revenue, you need to service them all in some fashion. The post A Solution Sale Can Capture 3-20x the Revenues of A Tool Sale.

Revenue 294

Revenue Sales Outsourced Development Enterprise 294

Buffer Resources

APRIL 19, 2023

Within nine months of launching my company I was able to quit my full-time job and go all in, and now, just two years later, I’ve achieved multi-six-figures in revenue. I also noticed most speakers had a speaker reel, which is a short video highlighting who they are, their signature topics, and giving customer testimonials.

Outsourcing Services 97

Outsourcing Services Investment Social Media Revenue 97

ChurnZero

OCTOBER 1, 2022

ER: I actually did a webinar with a with a chief revenue officer about this very topic on whether blended sales and CSM accountabilities work, and how and when do you pull in a renewals function. We do use TSIA as a resource for gathering a lot of information. Do you engage with education resources?

Scale 97

Scale Customer Success Revenue Retention 97

SaaStr

JANUARY 4, 2023

It may seem counterintuitive to seek out a sales leadership hire during this time of slowed hiring, but it’s the number one topic that many founders talk about and many SDRs, AEs, and sales managers ask about. . Not in terms of revenue generation but from the company-building aspect. . To succeed, you have to learn from your mistakes.

Sales Hiring 189

Sales Hiring Scale Leadership Sales 189

SaaStr

DECEMBER 14, 2022

Meanwhile, many of Hubspot’s smaller clients (the 1-10 segment) require product-led motions, where direct revenue may pile up slowly in the early days. So when it comes to portioning your budget to the long tail, you need to have a clear strategy for allocating your finite resources. The Role of Free and Multiproduct Hubs.

Scale 215

Scale SMB Scaling Innovation 215

OpenView Labs

MARCH 25, 2019

The topic of Customer Success owing revenue is still one of the most hotly debated topics in the industry. Owning revenue is this case is a big no-no. Doing so is not mutually exclusive and owning revenue is therefore supported. revenue) and as such, CSMs of course need to be carrying a quota. Bottom Line.

Customer Success 58

Customer Success Revenue Business Model Retention 58

ChurnZero

MARCH 24, 2023

To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion?

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion?

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

Sales Hacker

OCTOBER 20, 2023

This week is brought to you by Demandbase: Hit Your Revenue Goal. Use Fewer Resources. It is extremely important to encourage sellers to post their own authentic spin on topics. We’ve all been alternating being on the road, so it’s good to have the gang back together. Anyway, let’s get into it. It’s a team effort.

Sales Hiring 105

Sales Hiring Marketing Sales Sales Enablement 105

SaaStr

APRIL 16, 2024

Third, focus on metrics besides revenue that matter, and that you can grow right now. If revenue growth has slowed, at least get folks using your product more. Even If It Isn’t Revenue. But you will see an impact before the year is out, if you make your customers not just happy, but much happier than they were before.

Startup 244

Startup B2B Metrics Product Marketing 244

Sales Hacker

JANUARY 11, 2022

Sales is not an easy topic for academia to teach, in part because it’s so cross-disciplinary. Check out these resources we mentioned during the podcast: Frank’s latest book is Sales Management That Works. Find Revenue Innovators on Apple Podcasts , Spotify , or our website. powered by Sounder. Influence by Robert B.

Sales 78

Sales Finance Innovation Revenue 78

Totango

JANUARY 2, 2024

Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations. In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

Sales Hacker

FEBRUARY 15, 2018

15, 2018 – Sales Hacker, the leading resource for sales innovation, acceleration, and the future of sales, is set to host The Revenue Summit , on March 1st, 2018 in San Francisco, California. Who Is The Revenue Summit For? This event will teach executives the most innovative and actionable best practices to scale revenue.

Scale 66

Scale Customer Success Revenue Marketing 66

Unbounce

NOVEMBER 21, 2021

It can improve your campaign revenue by as much as 760%. Provide quality resources. As you inform and build trust with your top-of-funnel (TOFU) customers, you’ve got to provide resources they can’t find anywhere else. BrightWave , an email and CRM agency, shared a webinar on a topic marketers don’t talk about often: dark mode.

Marketing 127

Marketing Mobile Branding Subscription 127

SaaStr

MAY 27, 2022

A niche topic, but one I’ve been learning a lot about lately and working on. On average, you got a 33%+ boost in revenue when you hired your first VP of Sales. Hire a great VP of Sales, and revenue goes up. But most of you are getting from 10%-30%+ of your revenues from partners. So yes, it always works.

Sales Hiring 279

Sales Hiring Pricing Scale Interviewing 279

Natalia Luneva

OCTOBER 14, 2021

While the interest in this growth tactic is increasing, there was no one centralized resource that could help SaaS marketers and founders research the best practices of launching an X-day challenge. . At the time of preparing this swipe file, this is the only resource available created specifically for SaaS companies. 30 minutes).

Social Media 98

Social Media SaaS Software Review compliance 98

Sales Hacker

AUGUST 2, 2023

We will be pouring more resources into building the best educational media company for all things sales and go-to-market. We have some truly massive initiatives in the works and we’ll be sharing articles, podcasts, newsletters, and videos on some of the most cutting-edge topics when it comes to generating revenue.

Branding 74

Branding Sales Innovation Education 74

User Pilot

FEBRUARY 14, 2024

The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce. The Gong integration lets teams push data like rep stats, Topics, and Trackers into Salesforce, and link them to relevant accounts, contacts, and leads. G2 rating 4.6/5 G2 rating 4.3/5

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Valuize Consulting

JANUARY 25, 2024

In the rapidly evolving B2B recurring revenue economy, the focus on Digital Customer Success is more pertinent than ever. Effective Cross-Functional Collaboration Your Digital CS program should be directed by Customer Success but also requires close partnership with Marketing, Product, Sales, and Revenue Operations.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

Valuize Consulting

MARCH 23, 2020

What’s more important in your company: landing that new prospect or expanding the revenue of that existing customer? SaaS expansion revenue is the economic lifeblood of recurring revenue for companies that wish to grow. A winning SaaS expansion revenue strategy. Gross Revenue Churn. Net Revenue Retention.

Revenue 40

Revenue Scale SaaS Benchmarks 40

User Pilot

NOVEMBER 2, 2023

Book the demo to see how you can use it to improve your marketing efforts and drive revenue growth. We can say it baits them to the product with resources highlighting the product value. Their website contains a GoodContent Hub with valuable resources for content marketers. What is marketing-led growth?

Strategy 105

Strategy Marketing Social Media AI Search 105

Kellblog

AUGUST 18, 2023

It’s a topic I’ve always been interested in, but two things have prevented me from attempting a seminal post on PLG. PLG Resources OpenView’s PLG microsite is one of the best resources out there. The post PLG Resources and Wrap-Up appeared first on Kellblog. It’s my process.

Benchmarks 77

Benchmarks Systems Review Enterprise Software Review 77

User Pilot

MARCH 17, 2024

Consequently, you would have to invest more resources in your organic strategy. This suggests that the company should shift resources from Facebook to Google Ads to be efficient. Analyzing these data provides information on a wide range of business topics. Userpilot resource center dashboard 10.

Social Media 98

Social Media Data SaaS Scale 98

SaaStr

OCTOBER 29, 2023

Consider opening a full European office, even just 1–2 folks, once you have $1m-$2m in revenue in Europe. Even in my first year at Adobe Sign / EchoSign, we had 10%+ of our revenue in Europe. And 28;9% of its revenue is in Europe / EMEA. If you can get 10, you can (of course) get 100. That’s enough to justify the hire.

Sales Hiring 229

Sales Hiring SaaS B2B Revenue 229

Sales Hacker

AUGUST 2, 2023

We will be pouring more resources into building the best educational media company for all things sales and go-to-market. We have some truly massive initiatives in the works and we’ll be sharing articles, podcasts, newsletters, and videos on some of the most cutting-edge topics when it comes to generating revenue.

Branding 63

Branding Sales Innovation Education 63

User Pilot

MARCH 31, 2023

Some examples of important metrics are activation rate , number of active users (NAU) , conversion rate , churn rate , monthly or annually recurring revenue (MRR/ARR) , average revenue per account (ARPA), customer acquisition cost (CAC), and customer lifetime value (CLV or LTV). Resource center analytics.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

SaaStr

APRIL 1, 2019

Mark Roberge is a senior lecturer with Harvard Business School, former CRO of Hubspot and author of the bestseller “The Sales Acceleration Formula” Join him as he takes you through his step by step guide to revenue growth. Here’s what Mark talks about: An in-depth guide to driving revenue growth by company stage.

Revenue 107

Revenue Scale Cloud Scaling 107

Navint

NOVEMBER 13, 2019

This is another customer driven session on a topic that is complex for finance organizations to solve because of the impact that subscriptions have across lead to revenue lifecycle. Session Name: Revenue Operations: Aligning Planning with Execution to Drive Profitable Growth. Location: Marriott Marquis, Yerba Buena Salon 4-6.

Finance 56

Finance Revenue Subscription Payment Features 56

Totango

FEBRUARY 23, 2023

Challenging economic times really put pressure on teams to retain revenue. How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Start with the end in mind In a tough economic climate, all eyes are on revenue retention.

Scale 83

Scale Customer Success Forecasting Metrics 83

SaaStr

MARCH 28, 2024

It’s a fact of business life in selling a product with recurring revenue and thus recurring sales. Dear SaaStr: How Do I Best Prevent Churn? Instead, you drive it down. Each quarter. You can’t eliminate churn. You can hide churn (e.g., by signing multiyear contracts). And you can drive it down. But you can’t eliminate it.

Churn 218

Churn Revenue Sales Business 218

SaaStr

SEPTEMBER 27, 2023

The list of problems is endless (this is one of the hardest parts of the job), but let me try to order a few of the biggest challenges roughly based on stage: Pre-Revenue: Finding a Truly Great Co-Founder That is Just as Committed as You. Then their collective revenues often only add up to Cappuccino money.

Sales Recruiting 246

Sales Recruiting Sales Hiring Startup Scale 246

SaaStr

NOVEMBER 25, 2023

If you’ve raised $10m-$15m, I’m assuming you are somewhere between $2m and $10m in ARR (revenue). Spend more on demand gen — to any customer segment that makes up more than 10% of your revenue. Once you are past $8m-$10m in ARR, you can make an investment in something new that takes material resources. You have to be patient.

Scale 252

Scale Sales Hiring Banking Engineering 252