SaaStr

AUGUST 28, 2022

The team often wants to do this, at least part of the team, because your smallest customers consume so many resources in support, success, etc. So in many cases, most of your team will vote to move on from the smallest customers as you scale. For 40% of the price. They churn at the highest rate. But we really didn’t want to.

Scale 245

Scale Sales Hiring Pricing Churn 245

SaaStr

SEPTEMBER 29, 2022

They invest development resources for non-technical people to quickly run and analyze these experiments. A cross-functional team is aligned with the north star metric to achieve the global maxima and not waste resources and time. Mistake #2: Scaling sales team disproportionately to growth funnel. Pricing after the “aha!”

Technical Review 246

Technical Review Technical Advisors Scale Compensation 246

Blulogix

APRIL 11, 2024

Implement a Unified Catalog: A centralized repository of product, service, and pricing information is crucial. It ensures consistency in how your offerings are presented and priced across different channels. Set Clear Guidelines and Policies: Establish clear policies for pricing, sales territories, and conflict resolution.

B2B 95

B2B Subscription Payment Features Scale 95

SaaStr

DECEMBER 29, 2022

We believe that in order for SaaS companies to unlock their next stage of growth, their financial operations tech stack must strike the right balance between flexibility, which allows them to pivot quickly in an ever-changing market, and complexity, which supports them as they scale their business, operations, and monetization strategies.

Scale 214

Scale Underperforming Technical Team B2B AI 214

SaaStr

JANUARY 19, 2023

Looking at revenue as the primary scale makes sense from an outside perspective. Whether your model is user-based or consumption-based pricing, ensure that it is aligned with your partner. Market demand exceeds your capacity to fundraise or hire a larger team.

Technical Review 216

Technical Review Startup Scale Software Review 216

SaaStr

AUGUST 28, 2022

The team often wants to do this, because your smallest customers consume so many resources in support, success, etc. So in many cases, most of your team will vote to move on from the smallest customers as you scale. For 40% of the price. By removing the Bronze sponsorship, folks had to buy a standard priced Gold.

Scale 193

Scale Pricing Revenue SaaS 193

SaaStr

NOVEMBER 24, 2021

Pothole #2 – Increasing Pricing Rate Without a Sustainable Moat. Raising prices might seem like a quick win to grow your revenue, but it’s critical to bear in mind the effect increased prices will have on your sales cycle, close rates, and disruption risk. Sell it to your market for half the price.

Sales Hiring 193

Sales Hiring Scale Compensation Sales 193

SaaStr

DECEMBER 30, 2022

Cliff Bockard, Senior Vice President of Revenue at DigitalOcean, joined us at SaaStr Scale to discuss how businesses can serve SMBs and still bring in large numbers of revenue. . SMBs have cash flow constraints and work with fewer resources and smaller teams. DigitalOcean has done that and grown beyond $150M in revenue in Q3 2022.

Scale 202

Scale Scaling Revenue Enterprise 202

SaaStr

OCTOBER 25, 2021

Q: What billing or pricing tactic have you found in the end just wasn’t worth it? But the reason the exception worked was the customer stakeholder truly deployed the resources to make it work. A good reminder that Freemium doesn’t really work as a business model without a mass-scale product. And it was early.

Pricing 291

Pricing Scale Enterprise Onboarding 291

SaaStr

OCTOBER 17, 2023

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. When scaling from founder-led sales to another person selling the product, customers become more demanding. Being truly cross-functional.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Scaling a business will be different for everyone because every business is different. Not starting Act II fast enough can hurt your business because you’re getting less valuable and have fewer resources to speed up again when it’s time.

Scale 220

Scale Leadership Scaling Customer Success 220

SaaStr

MAY 27, 2022

59% of you have raised prices this year. I think most of us have found our pricing is more elastic than we thought. The related question then becomes do you raise prices on existing customers — or just new customers? In the scaling phase, I vote for leaving existing customers be. #9. Outbound always works.

Sales Hiring 292

Sales Hiring Pricing Scale Interviewing 292

SaaStr

NOVEMBER 22, 2020

Prashanth Chandrasekar, CEO @ Stack Overflow recently shared with our community the four key pillars he feels are necessary to propel a company to scale upward. Is your product sound, and does it solve a big problem for customers, enough for you to scale? The four key pillars he lays out are: Product market fit & expansion.

Scale 311

Scale Scaling Technical Review Systems Review 311

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

User Pilot

OCTOBER 24, 2023

From the messaging, positioning, and pricing models, every little detail needs to be perfect for product-led growth to take off. TL;DR Usage-based pricing is a consumption-based pricing model that charges customers based on how much they use a product (instead of at a flat monthly rate). What is usage-based pricing?

Pricing 94

Pricing Payment Solutions SaaS Payments Payments 94

User Pilot

JUNE 19, 2023

Flexibility and scalability – you don’t have to worry about expanding your server capacity as you’re growing your user base or course offerings – or reducing it if you decide to scale down. Mobile compatibility so that learners can access the resources on the go and from different kinds of devices.

Systems Review 87

Systems Review Management SaaS Education 87

Blulogix

JANUARY 16, 2024

Understanding the Benefits of Usage-Based Pricing By BluLogix Team In the fast-paced and ever-changing world of modern business, the ability to adapt and be flexible is crucial for thriving. This is especially true in the realm of pricing models, where a one-size-fits-all approach often falls short.

Pricing 52

Pricing Scale Telecommunications Subscription 52

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Effective customer retention marketing tactics include: Build customer trust from the beginning with a professional website, case studies, testimonials, and transparent pricing. Create a transparent pricing page.

Retention 88

Retention Marketing Customer Lifetime Value Onboarding 88

User Pilot

MAY 1, 2024

Increase customer lifetime value : Happy, loyal customers are more likely to make repeat renewals , upgrade to higher-priced plans, or try out your other products. Use open-ended questions for richer insights, but also include multiple-choice or scaled questions for easy analysis.

Customer Lifetime Value 84

Customer Lifetime Value User Experience Retention Scale 84

User Pilot

FEBRUARY 25, 2024

Proactive customer support, for example, via the resource center and contextual in-app guidance, is essential for creating frictionless customer experiences. Support friction – when poor customer service or inadequate support resources don’t allow users to resolve their problems in time.

Scale 83

Scale SaaS Onboarding Engagement 83

Blulogix

JANUARY 13, 2024

The ability to scale effectively is crucial for the growth and evolution of your subscription-based business. Whether you’re a burgeoning startup aiming to broaden your customer base or an established corporation striving for global expansion, the billing solution you choose must be capable of scaling alongside your business.

Subscription 52

Subscription Payment Features Pricing Cloud 52

Andreessen Horowitz

OCTOBER 12, 2023

Packaging and pricing We’ve seen a range of packaging and pricing strategies from companies selling AI solutions into the enterprise, largely driven by the nature of the job-to-be-done (JTBD), and how buyers have paid for services in that domain historically. The level of investment scales based on product development approach.

Healthcare 113

Healthcare AI Payments Enterprise 113

User Pilot

MARCH 9, 2023

Note, the list doesn’t include checklists or the resource center functionality. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. What other pricing plans does Pendo offer? No resource center or checklists. What is Pendo Free?

Software Review 90

Software Review Technical Review Systems Review Scale 90

User Pilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. You’ll also need to define your objectives and evaluate your resources before making a choice. Evaluate your resources : What is your organization capable of?

Product Marketing 92

Product Marketing Marketing Social Media Scale 92

User Pilot

OCTOBER 5, 2023

Faster scaling : By automating repetitive tasks, growth teams not only avoid human error but also shorten the time to project completion. With automation, you’ll get things done at scale and achieve results faster without a linear increase in labor costs. Building a resource center with Userpilot.

Scale 97

Scale Marketing Growth Marketing Payment Features 97

User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. Pendo offers 4 pricing plans, including a free one. The other plans have custom pricing but are said to be pricey, which is one of Pendo’s main cons. They come with custom pricing. Pendo pricing. What is it? Read on to find out!

Software Review 94

Software Review Onboarding Pricing Engagement 94

How To Buy Saas

MARCH 7, 2024

The pricing model for software as a service (SaaS) might come in three different formats which are subscription-based, usage-based, or tiered pricing model systems. The tiered price system can be applicable either to separate feature sets or to levels of service for different price ranges.

Pricing 52

Pricing SaaS Payments Payment Solutions Payment Methods 52

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 92

Software Review Technical Review Engagement Pricing 92

Neil Patel

SEPTEMBER 17, 2020

Uptime and speed are the first two things to be affected when you’re sharing server resources with other sites. If performance is affected at scale, then you need to look elsewhere. Dedicated Resources. Technically speaking, you’re still sharing server resources with other websites on a VPS hosting plan.

Technical Review 145

Technical Review Systems Review Software Review Cloud 145

FastSpring

AUGUST 3, 2022

Note: FastSpring helps companies scale with fewer company resources. For instance, buyers who historically have cared most about how a product helps the company grow revenue might suddenly be more concerned about how it will help save staff time and other company resources. Learn more here. Speed Up Your ROI Measurements.

Scale 116

Scale Revenue Sales Compensation 116

Blulogix

JANUARY 15, 2024

A flexible billing platform can accommodate changes in pricing strategies, subscription tiers, and more. Your billing processes may have specific workflows, pricing structures, or product offerings that require customization. Scalability: As your business grows, you may need to scale your billing operations.

Subscription 52

Subscription Payment Features Business Pricing 52

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. The latter are available through the Resource Center which can be used for on-demand self-service customer support. In short, the feature allows teams to collect and prioritize feature requests at scale.

Underperforming Technical Team 81

Underperforming Technical Team AI Scale Onboarding 81

Neil Patel

FEBRUARY 14, 2021

Bluehost offers these and many other features at an affordable price makes it the hosting provider on the market that provides the best value for your money. . Bluehost lets you get on a shared hosting plan at an entry-level price. Bluehost Pricing. Bluehost offers several pricing tiers that are pretty clear cut.

Payment Methods 139

Payment Methods Technical Review Software Review Systems Review 139

OpenView Labs

OCTOBER 26, 2021

Prototypes might also help you gain clarity around your offering: is it packaged and priced competitively? The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . Still unsure?

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

User Pilot

JULY 24, 2023

To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Userpilot and Zendesk integration Userpilot is a product adoption platform that you can use to onboard users and provide on-demand support via a resource center. Each of these comes with custom pricing.

Marketplace as a Service 78

Marketplace as a Service AI Search Social Media Customer Support 78

Sales Hacker

AUGUST 15, 2022

Our founding team at NEW COMPANY comes from Asana, Stripe, Plaid & Samsara, where we collectively experienced the pains that are associated with billing for a usage-based pricing model, and we’ve built a developer-first billing system designed to adapt to your business model. Hope to connect soon, REP. 2 Days Later….

Scale 80

Scale Payment Features Finance Business Model 80

User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans.

Software Review 90

Software Review Software Management Azure 90