ChurnZero

AUGUST 27, 2021

Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources. Like their sales counterparts, CSMs who follow the traditional QBR model may have a quota looming over their heads. Eliminate Manual Data Digging.

Technical Review 98

Technical Review Software Review Customer Success Churn 98

Intercom, Inc.

JULY 5, 2018

Doug Landis often sees an unsuccessful sales pitch stumble straight out of the gate. Specifically at the very first slide in the pitch deck. Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. Rewrite your first call deck. Coining sales productivity. The easiest way to do that?

Sales Hiring 171

Sales Hiring Technical Review Development Team Review Scale 171

Intercom, Inc.

JULY 5, 2018

Doug Landis often sees an unsuccessful sales pitch stumble straight out of the gate. Specifically at the very first slide in the pitch deck. Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. Rewrite your first call deck. Coining sales productivity. The easiest way to do that?

Sales Hiring 163

Sales Hiring Technical Review Development Team Review Scale 163

Intercom, Inc.

JULY 9, 2018

Shipping product fast and often means more opportunities for Sales to delight customers and engage with prospects. But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. The work of Sales Enablement begins as soon as the product roadmap is set.

Sales Enablement 154

Sales Enablement Sales Pricing Marketing 154

Andreessen Horowitz

OCTOBER 4, 2023

If this is your first time embarking on a debt raise, it can be a daunting task , particularly given the sheer number of options, structures to consider, resources required, and ever-evolving debt provider landscape. For example, an unsecured consumer loan originator can make money via net interest margin, origination fees, and/or loan sales.

Outsourcing Services 123

Outsourcing Services Software Review Scale Banking 123

OpenView Labs

OCTOBER 26, 2021

Additional resources on product pricing: How Cypress does usage-based. Build your mission and value proposition into a tight, ten-slide deck that explains your vision. Many decks are heavy on high-minded clichés and light on logic. . Additional resources on attracting investors: What VCs love even more than growth.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Incredo

OCTOBER 23, 2019

In a nutshell, we are going to discover #1 What types of SaaS investors exist, #2 In which startup stages they invest, #3 Where to find your angels and VC’s, #4 What information potential investors expect from you, #5 How to design an attractive message and pitch deck. First, angel investor or VC?

SaaS 154

SaaS Social Media Startup Scale 154

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. These five root causes are ultimately failures of the sales process and sit within the control of the sales team. The big ones stay with you. It happens.

Technical Review 90

Technical Review Development Team Review Underperforming Technical Team Systems Review 90

Sales Hacker

MARCH 1, 2018

“We don’t use a sales deck. people involved in each B2B deal, you need a deck if you want your message to travel from the champion you met to the buyer you didn’t. If you rely on your one champion to carry the message, you’ve essentially turned your sales process into a game of telephone. We just do demos.”.

Sales 73

Sales Technical Review Mobile Travel 73

Blulogix

DECEMBER 19, 2023

To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success. Sales: Train your sales team to become UBP evangelists. During the Transition: Provide clear instructions, FAQs, and support resources. Address their questions and foster trust.

AI Search 59

AI Search Subscription Payment Features Finance 59

SaaStr

JUNE 19, 2020

What about pipeline development, sales cycles, pricing, payment terms, other changes in customer behavior or user behavior? So you’ll probably want to focus your resources on, in this case, investors where you think they, they won’t struggle with the process just because they cannot meet you in person.

Development Team Review 157

Development Team Review Software Review Management SaaS Payments 157

Intercom, Inc.

JULY 9, 2018

Shipping product fast and often means more opportunities for Sales to delight customers and engage with prospects. But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. The work of Sales Enablement begins as soon as the product roadmap is set.

Sales Enablement 117

Sales Enablement Sales Pricing Marketing 117

Intercom, Inc.

JANUARY 24, 2023

Unlock planning Facilitate multi-quarter roadmapping and resourcing. We captured our story in a short, simple deck, split into three parts: Why: A synthesis of the product, market, customers and business landscape. This deck helped leadership understand and buy into the work. A framing to set the scene. The meat of the story.

Leadership 118

Leadership Branding Engagement Interviewing 118

Sales Hacker

DECEMBER 23, 2020

Let’s address the elephant in the room – there are just too many sales resources available to know what’s good and what isn’t. We decided to tackle the heavy lifting to create this round-up of our favorite sales resources, tools, and guides. You may not need all of these resources, but you definitely need a few.

Scale 79

Scale Sales Hiring Sales Social Media 79

Incredo

JANUARY 14, 2020

You submitted your email address/phone number and downloaded that free resource. What just happened is that you entered another SaaS company’s sales funnel. Soon you will receive a welcome message, then another related resource and maybe case studies. Funnel ends not when the sale is closed but when your customer refers you.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

ChurnZero

JANUARY 3, 2023

This is a guest article by Ali Cudby , co-founder and CEO, CXology , an e-learning platform and community that provides training, resources and peer-to-peer conversations. Here’s the usual story: Company prides itself on being “sales driven.” Sales closes a customer that’s unlikely to succeed (for any number of reasons.)

Revenue 98

Revenue Sales Churn Customer Success 98

Neil Patel

MARCH 11, 2023

It’s available across all devices and it’s a great place to add all the information you found through your research with the first resource, BuzzSumo. Kred is the perfect resource for building credibility and trust. This is a great organization and productivity resource to schedule content writing, posting, and sharing.

Content Marketing 114

Content Marketing Marketing Social Media Scale 114

User Pilot

JULY 23, 2023

Putting up a GTM team can be daunting, especially because you need to hit the sweet spot between just enough roles and too many people on the deck. Sales Manager: Leads a dedicated sales team, sets sales targets, and implements strategies to achieve revenue goals by converting leads into customers.

Marketing 82

Marketing Customer Lifetime Value SaaS Advertising 82

Sales Hacker

DECEMBER 28, 2018

Here’s a recap of the best sales articles from 2018 from Sales Hacker! With 2019 is right on the horizon, I’m taking this as an opportunity to look back at the kickass year we had at Sales Hacker. for making Sales Hacker what it is. The 18 best sales articles of 2018 from Sales Hacker. More on that later…).

Sales Hiring 96

Sales Hiring Sales Underperforming Technical Team B2B 96

ChurnZero

AUGUST 27, 2021

Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources. Like their sales counterparts, CSMs who follow the traditional QBR model may have a quota looming over their heads. Eliminate Manual Data Digging.

Technical Review 52

Technical Review Software Review Customer Success Churn 52

Sixteen Ventures

AUGUST 26, 2020

Everything rolls-up to dollars… time and other resources – and even the negative sentiment in the market caused by churning-and-burning customers – all have an associated monetary value. Go through your current sales pipeline and tag prospects as bad fit… and then watch their progress through the sales cycle and as a customer .

Customer Success 128

Customer Success Churn Leadership Interviewing 128

Sales Enablement, SaaS and Growth

JUNE 26, 2018

Today, everyone working in and around sales and marketing knows that bots are hot, in vogue and quite simply, of the moment. In my role leading sales enablement at HubSpot in EMEA, we deliberately carve out time to think about ways to leverage tools, technology and software that will make sales reps more effective.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

Intercom, Inc.

MAY 25, 2022

Both of these time horizons matter, but depending on where you are as a company and how things are externally in the markets, you can focus more of your resources on one versus the other. It’s not saying, “Hey, there are five things, we’ll split our resources 20% each, but just to be clear, that’s number one.”

Sales Hiring 138

Sales Hiring Scale Interviewing Headcount 138

Buffer Resources

OCTOBER 12, 2023

Years in business: 1 Number of employees: 1 intern, part-time help with PR, SEO and blog, and Facebook and Instagram ads Location: New York City Initial capital invested: About $17,000 Financial support for business: $5,000 grant Revenue streams: Direct-to-consumer online tea sales Marketplace sales (Walmart.com, Sune, Love.com, etc.)

Sales Hiring 107

Sales Hiring Business Scale Consulting 107

SaaSHolic

JULY 31, 2023

Let’s dive into it: Pre-Revenue → You In the earliest days, successful founders need to be extremely efficient: drive as much productivity as possible with the few resources they have until they “hit something.” It just so happens that these CEOs typically prioritize pressing operational needs (a sales rep, a developer, etc.),

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

OpenView Labs

JUNE 10, 2020

Sales and product led growth (PLG) don’t mix, right? The best PLG businesses have a dirty secret: They all have sales teams. But that doesn’t mean their unit economics are going to get any less attractive, or that they’ll build their sales team at the same pace that their lead volume increases. Give users a chance to find value.

Scale 54

Scale Sales Consulting Benchmarks 54

SaaStr

NOVEMBER 21, 2019

To give an example, I was talking to one founder before his B2B SaaS company, and he’s like, “Well, I want to hire a VP of sales to prove what our cost of acquisition is and our payback, et cetera, et cetera.” Ophelia : So we sit down and say, “Okay, how much do you need to put into sales and marketing?

New CTO 146

New CTO Sales Hiring B2C CTO Hire 146

OpenView Labs

NOVEMBER 30, 2021

Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. Recommended resource: Read More Tips for Hiring Top Talent in Today’s Overheated Market . Get more from your existing customers. It’s a win-in.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Kellblog

APRIL 26, 2020

What he said were six words that changed my career: Marketing exists to make sales easier. Everyone else is “the help” — including marketing, finance, sales supporting roles (e.g., But back to the mantra, make sales easier. Sales had all the budget and all the power to go with it.

Sales Hiring 135

Sales Hiring Marketing Sales Engineering 135

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics. Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. For example, let’s say your company sells digital blueprints for building a DIY deck. Note: Some tax consultants specialize in sales tax compliance in the U.S.

Payment Solutions 81

Payment Solutions Merchant Services SaaS Payments Payment Services 81

Chart Mogul

JULY 28, 2023

Four experts from the SaaS world sit down to discuss sales tech stacks, evolving your sales team, and some common mistakes organizations make building sales teams and purchasing software. ChartMogul’s very own VP of Sales, Sara Archer heads the panel discussion.

Scale 52

Scale Sales Hiring Scaling Sales 52

Sales Hacker

SEPTEMBER 11, 2020

Since startups are focused on growth , they’re going to dedicate all of their time and resources on their core competencies, and they’ll outsource everything else. With that being said, stop using your standard pitch decks. RELATED: The Sales Hacker Deck On Sales Decks: Learn How To WOW Your Prospects And Convert!

Outsourcing Services 77

Outsourcing Services Scale Startup Outsourced Development 77

Totango

NOVEMBER 5, 2021

MH : Within my team, we have about three or four resources to work with Teresa on the digital content because we have a lot of digital messaging that goes out throughout the customer journey. Then, we have about four people managing the Totango resource and helping put together all the SuccessPlays. TC : Yes, definitely.

Scale 110

Scale Engagement Scaling Strategy 110

SaaStr

JULY 15, 2022

Yes, there is the classic situation where a big company wants to give you a lot of money, but overwhelm your engineering resources. Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 230

Scale Outsourcing Services Sales Hiring VP of Engineering 230

Sales Hacker

OCTOBER 1, 2020

Webinars are one of the most lucrative sales and marketing strategies there is. In fact, they’re especially effective with high-ticket B2B sales. Even hosts running their first-ever webinar have generated over $2,100 in sales for a 1-hour webinar. This is the good old “Yes” Ladder sales technique in a modern format. #3

Sales 114

Sales Social Media B2B Engagement 114

Neil Patel

FEBRUARY 2, 2021

Rather than spend the resources to chase paid outlets and influencers, brands should focus on advocacy, which can produce better results in a shorter amount of time. Keep in mind – in many cases, all it takes is for the right person to see a link and opt-in for a free trial to pave the way to the sale.

Branding 143

Branding Scale Social Media SaaS 143