SaaStr

AUGUST 28, 2022

Running SaaStr itself definitely helps. The team often wants to do this, because your smallest customers consume so many resources in support, success, etc. They churn at the highest rate. They represented about 5% of total revenue. In the end, for us, though the real issue was resources.

Scale 181

Scale Pricing Revenue SaaS 181

SaaStr

JANUARY 24, 2024

Solving High Volume, Low Conversion at Lattice Dini Mehta joined Lattice at $3M in revenue when it had just 10 people in seat for Go-To-Market and 7 salespeople. Lattice had limited resources and a small team, which meant they needed to focus in. As a startup, it’s tempting to try and do everything. In the early days, you have to.

Scale 218

Scale Sales Hiring Scaling Revenue 218

SaaStr

JANUARY 18, 2023

International revenue is 36% of total, growing 124% a year. SentinelOne has significant expenses running its platform, and that’s fine — the product is hugely valuable. But the gross margins aren’t quite the 75%-80% of a classic low-resource SaaS company. 90%+ of Revenue from Channel Partners.

Cybersecurity 226

Cybersecurity Scale Cloud Scaling 226

Kellblog

APRIL 19, 2024

We don’t run ads in Florin or Genovia. Define the idea of strategic vs. opportunistic revenue. Look, I’ve run startups. That’s why you should define strategic revenue (e.g., That’s why you should define strategic revenue (e.g., We can control geography though. Cash is king.

Startup 106

Startup SMB Airlines Banking 106

SaaStr

APRIL 3, 2024

But the real value is surfacing deep context that helps humans to do incredible things at a much faster rate. CIOs now understand that if they don’t figure out how to use automation as a lever to improve margins, customer experiences, and innovation with fewer resources, they’ll be the ones without a job at the end of the year.

Generative AI 226

Generative AI AI Technical Review Software Review 226

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Ways to analyze churn and improve retention rates based on the data. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. What is the churn rate?

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

SaaStr

MAY 11, 2021

Compare Freemium churn rates of 2-3% a month, to Enterprise SaaS net churn (including upsell / upgrades) that is often less than zero … man it sounds like those Enterprise customers don’t go anywhere. And what happens is you’ll lose all your Second Order Revenue. Our Churn is Basically Zero in the Enterprise.

B2C 264

B2C Churn Enterprise Revenue 264

User Pilot

MARCH 25, 2024

It uses revenue and operating costs to determine the company’s value. Revenue-based valuations are more suitable for SaaS startups because it doesn’t take into account upfront investment which affects SDE or EBITDA negatively. The multiple depends on numerous factors, like sustainability and transferability of revenue and growth.

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

User Pilot

FEBRUARY 28, 2024

There are various metrics to track the customer path, such as: Awareness stage metrics Acquisition stage metrics Activation stage metrics Adoption stage metrics Retention stage metrics Revenue stage metrics Referral stage metrics To create a successful customer path, follow the steps below: Conduct user path analysis to identify the happy path.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Software Review Acquisition 105

SaaStr

FEBRUARY 7, 2024

They do a lot of predictive analysis to categorize TAM and prioritize their resources. To get the most efficiencies out of their marketing team and resources, Gorgias puts a big emphasis on using only high-quality data that they audit regularly. From there, strategy comes in. No humans involved.

Scale 216

Scale Sales Hiring Strategy Marketing 216

Stax

JANUARY 31, 2024

If your company accepts credit card payments ( which it should ), chances are, you’re going to be affected by Visa’s interchange rates. Visa interchange rates are the fees charged by Visa to process transactions between issuing banks and merchants. Visa sets these rates, and they’re non-negotiable for merchants.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $196,172/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

MAY 27, 2022

So for a while now we’ve been running polls on LinkedIn. On average, you got a 33%+ boost in revenue when you hired your first VP of Sales. Hire a great VP of Sales, and revenue goes up. About two-thirds of you have a 90%+ logo retention rate. 41% of you saw your win rates go more down than up as you scaled.

Sales Hiring 279

Sales Hiring Pricing Scale Interviewing 279

Sales Hacker

OCTOBER 25, 2023

By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. They combine your sales and marketing data with our validated B2B data and AI to create Account Intelligence that informs every step of your buyer’s journey.

Consulting 91

Consulting AI Benchmarks B2B 91

User Pilot

DECEMBER 23, 2023

A good user retention rate for a SaaS product is 90-97%. Resource centers enable users to resolve their problems independently and prevent churn. A high retention rate means that a significant number of users continue to use the product after their initial experience. How to measure user retention rates? Book the demo!

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. Why is customer retention important?

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. This includes subscription management, revenue recognition, dunning management , integrations with other business systems, fraud prevention, and more.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

FEBRUARY 28, 2024

Setting up a surcharging program can be a bit complicated, but once done, it runs automatically. There’s no denying that it’s an ideal strategy to help maximize your revenue and improve your cash flow, as you’ll be able to save upwards of thousands of dollars via processing fees each year. Surcharge rules do differ from state to state.

Merchant Services 88

Merchant Services Payment Services Payment Methods Stax 88

User Pilot

OCTOBER 24, 2023

TL;DR Usage-based pricing is a consumption-based pricing model that charges customers based on how much they use a product (instead of at a flat monthly rate). Better retention rates. This is why SaaS companies with a usage-based pricing model tend to have higher retention rates. Seamless account expansion. High stickiness.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high. Let’s get started.

Churn 98

Churn Software Review SaaS User Experience 98

Buffer Resources

FEBRUARY 28, 2024

So, together with creator sponsorships expert Justin Moore , who helps creators negotiate partnerships through Creator Wizard , we put together this resource on how to figure out your pricing as a creator. This means you can potentially command higher rates or simply that you personally have a larger audience to sell to.

Pricing 93

Pricing Social Media Consulting Branding 93

User Pilot

FEBRUARY 26, 2024

Examples include ad clicks, demo bookings, free trial sign-ups , MQL to SQL conversion rates , or activation rates. Once you have the results, analyze the conversion and drop-off rates as well as the time to convert to find areas for optimization. What are the 5 stages of the marketing funnel? Time to convert.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

Kellblog

AUGUST 18, 2023

But I’ve never run a PLG company and I’ve never worked in-depth on a PLG process. PLG Resources OpenView’s PLG microsite is one of the best resources out there. A must read that, among other things, includes benchmark conversion rates, something everyone seems to want. Thus the drafts remain unfinished.

Benchmarks 77

Benchmarks Systems Review Enterprise Software Review 77

User Pilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. What does PLG stand for in marketing?

Strategy 98

Strategy Marketing Scale Software Review 98

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. But with the right conversion rate, you’ll unlock growth opportunities and become more competitive. There’s no universally defined “good” conversion rate for free trials.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

Neil Patel

SEPTEMBER 6, 2021

As the marketplace only promotes services you offer, your conversion rates are more likely to improve. This ultimately results in a boost in revenue. As a result, you can focus your resources on exploiting your target market more effectively. You set your own rates and can choose whether to fulfill a request.

Marketplace as a Service 139

Marketplace as a Service B2C Payment Services Payments 139

FastSpring

MARCH 6, 2023

That is, until he unlocked explosive growth with a 40% increase in conversion rate for Capture One — by reducing the resources the company put into running an online store, freeing up their IT team to work on building innovative new products. to 11:45 a.m. Send us an email.

Payment Methods 78

Payment Methods Scale Finance Payment Services 78

FastSpring

APRIL 26, 2022

And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Is There an Ideal Churn Rate for SaaS?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Sales Hacker

JUNE 16, 2022

Keep a close watch on your KPIs : win rates, average deal cycles, and pipeline coverage, for example. Keep a close watch on your KPIs: win rates, average deal cycles, and pipeline coverage, for example. Is your technology helping keep your whole revenue team in sync on goals and metrics? Richard Harris. rharris415.

Scale 91

Scale Sales Hiring Sales Headcount 91

User Pilot

MAY 8, 2023

Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run. Using no-code tools to outsource business processes can cut down on internal operating costs and save your company a lot of money in the long run.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

User Pilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

Andreessen Horowitz

OCTOBER 4, 2023

If this is your first time embarking on a debt raise, it can be a daunting task , particularly given the sheer number of options, structures to consider, resources required, and ever-evolving debt provider landscape. loan amount, loan duration, expected pay back, rate, etc.), This includes assessments into loan tape (i.e.,

Outsourcing Services 122

Outsourcing Services Software Review Scale Banking 122

Buffer Resources

NOVEMBER 14, 2023

Not only is it a more independent way to build revenue around social media content, it allows for more meaningful connections with an audience. So, if you’re considering incorporating a membership community as a line of revenue in your content business, here are my best pieces of advice.    3.

Social Media 112

Social Media Education Advertising Revenue 112

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. This guide will go over what the free trial conversion rate is, why it’s important to track, how to calculate it, what a good benchmark is, and the factors that influence it! to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Sales Hacker

JULY 25, 2022

In order for your car to run efficiently, you need every part of your engine firing on all cylinders. Your revenue organization works in the same way. Here’s the thing about driving a car — and about running a sales org: Bumps in the road are inevitable. May include: customer retention rate, win rate, and new customers acquired.

Sales Recruiting 99

Sales Recruiting Engineering Revenue Sales Enablement 99

Totango

JUNE 15, 2022

Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 101

Customer Success Investment Acquisition Communication 101

Chart Mogul

JANUARY 27, 2020

Product and marketing use ChartMogul to gather data, run better campaigns, improve the product, and learn faster. Janina Moza, Flipsnack’s Marketing Manager, tells us how she and the rest of the team use ChartMogul to track revenue metrics and understand the impact of marketing and product initiatives. What is Flipsnack?

Revenue 129

Revenue Sales Hiring Subscription Payment Features 129