User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Userpilot survey templates.

Interviewing 92

Interviewing B2C B2B Advertising 92

SaaStr

FEBRUARY 6, 2024

What’s Good Net Revenue Retention? Maybe no surprise the #1 question they get is “ What should my Net Revenue Retention be ? The handoffs between sales and CS are more seamless and can often lead to higher expansion ratios since the CRO now owns net retention overall. And that’s an email forwarder.

Customer Success 234

Customer Success Scale Sales Hiring Benchmarks 234

User Pilot

APRIL 22, 2024

TL;DR Product-led growth strategy is a business model where the product is the primary driver of engagement, retention, and acquisition. JivoChat delays the email verification process to avoid user frustrations. Userpilot drives product adoption through a self-serve resource center. But Basecamp doesn’t stop there.

Strategy 92

Strategy Education User Experience Acquisition 92

User Pilot

APRIL 22, 2024

You can offer in-app support through live chats, resource centers, or interactive walkthroughs. Help desks, resource centers , live chats, or any other way in which the user can seek the answers without needing a representative to intervene. Resource centers. Userpilot ‘s resource center view from the dashboard.

Strategy 96

Strategy Technical Review AI Search Technical Support 96

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Personalized emails are an effective way to announce new features and updates, and can be used to win back inactive users. Most companies use all 3 strategies to some extent.

Strategy 100

Strategy Marketing Social Media AI Search 100

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 97

Retention Strategy Marketing SaaS 97

User Pilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. What is the retention lifecycle framework?

Customer Lifetime Value 90

Customer Lifetime Value Software Review Retention Engagement 90

User Pilot

APRIL 16, 2024

With multiple businesses offering similar goods and services in today’s competitive market, customer loyalty and retention are critical to success. In this article, we will examine what customer loyalty and retention mean, how to measure them, and strategies that can help you improve both. How to measure customer retention?

Retention 52

Retention Customer Lifetime Value Software Review SaaS 52

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 101

Retention Customer Lifetime Value Churn Outsourced Development 101

Intercom, Inc.

SEPTEMBER 29, 2022

It’s the moment they are primed to take action, resulting in increased product usage, activation, and customer retention. You’ll learn how to activate customers faster, find value up front, and drive the actions that you want customers to take – without overstretching your team or resources.

Engagement 211

Engagement Onboarding Retention Strategy 211

SaaStr

FEBRUARY 26, 2021

Tim Kopp, Terminus CEO and Executive Chairman, recently shared with the SaaStr community how they’ve fueled sustainable business by prioritizing Net Revenue Retention. Why Net Retention? Tim swears by the power of net retention. In short, net retention: Provides consistent growth, even through a downturn.

Retention 165

Retention Acquisition Customer Success Strategy 165

User Pilot

JANUARY 29, 2024

A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

NOVEMBER 22, 2023

Voice of customer analytics are important for informing product development, boosting growth, and increasing retention rates. You can collect VoC data through surveys, interviews, social listening, online reviews, and feedback emails. Higher growth and retention rates. How to collect voice of customer data?

Software Review 101

Software Review Interviewing Systems Review Retention 101

User Pilot

JANUARY 16, 2024

Developing a customer onboarding flow chart is important for providing visual clarity, improving team coordination and efficiency, and boosting customer retention and satisfaction. Send a welcome email or display a welcome screen as users log in for the first time to kick off the onboarding process.

Onboarding 99

Onboarding AI Retention Scale 99

User Pilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Customer communication can occur through email, calls, texts, live chats, or face-to-face encounters. User retention.

Communication 103

Communication Outsourcing Services Strategy Payment Solutions 103

User Pilot

FEBRUARY 28, 2024

Because Pendo is a no-code product adoption platform, your product marketers and customer success managers won't be bottlenecked by an overreliance on engineering resources. Pendo lets you add an onboarding module to the in-app resource center in just a couple of clicks. In-app resource center. Custom themes. Source: Pendo.

Software Review 103

Software Review Engagement Technical Review AI 103

SaaStr

FEBRUARY 19, 2021

With a partner pool of about 5,000, they now have a good-sized channel that takes care of customers without HubSpot having to allocate resources to taking care of them themselves. In fact, the retention rate of their customers that come through partners is better than the retention rate of our customers that come through the direct channel.

Social Media 272

Social Media Content Marketing Enterprise Retention 272

User Pilot

FEBRUARY 25, 2024

It helps prioritize feature development when working with tight deadlines and limited resources. The model helps prioritize feature development when working with tight deadlines and limited resources. Example: Customers come to every B2B email marketing tool expecting it to have an email builder. It’s simple to execute.

Scale 101

Scale Data Analysis Development AI 101

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Consequently, you would have to invest more resources in your organic strategy.

Social Media 93

Social Media Data SaaS Scale 93

User Pilot

DECEMBER 19, 2023

As an account manager, you can do this by creating an in-app resource center users can turn to when needed. Try to include multiple formats of resources in there to cater to all learning styles. Design an in-app resource center with Userpilot. Perform retention analysis with Userpilot.

SaaS Payments 91

SaaS Payments Management Customer Lifetime Value SaaS 91

User Pilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. Retention stage : Keeping customers engaged and feeling valued over time through support, updates, and loyalty programs. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

Strategy 103

Strategy Software Review Social Media Engagement 103

User Pilot

NOVEMBER 29, 2023

Your performance report should include an executive summary and information on KPIs , milestones, cost and schedule performance, resource utilization, and future outlook. Choose the most appropriate way to share your report, for example, via email or deliver it in person. What is performance reporting?

Software Review 103

Software Review Technical Review Forecasting Trends 103

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Others include PPC adverts, social media, or email marketing. Once you register, Surfer sends you an email to verify your address.

SaaS Payments 93

SaaS Payments Payment Services Payment Methods Payment Solutions 93

User Pilot

MARCH 14, 2024

Important metrics to track include user activation rate, stickiness , retention rate , drop-off rate , conversion rate , CSAT , and CES. This could be from web pages, landing pages , marketing emails , blogs, paid ads, or social media posts. They also contain CTA with links to additional resources in case users need more support.

Onboarding 100

Onboarding Social Media User Experience Engagement 100

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JANUARY 11, 2024

Offer multichannel support through chat, email, phone, etc., Only ask for necessary information, such as the user’s name, email address, etc. You can also provide on-demand educational resources and tutorials to help users troubleshoot. Send personalized onboarding emails to get users started.

Onboarding 103

Onboarding Payment Services Customer Success Payment Solutions 103

User Pilot

APRIL 16, 2024

TL;DR A product experience strategy is a set of tactics focused on enhancing user interaction with the product to improve satisfaction, retention , and value. The ultimate goal is to enhance customer satisfaction, retention, and lifetime value by overdelivering on customer expectations. SMART goals framework.

Strategy 97

Strategy Customer Lifetime Value Onboarding User Experience 97

User Pilot

MARCH 12, 2024

They include key business impact, satisfaction, and retention metrics. Customer acquisition cost The Customer Acquisition Cost (CAC) refers to the costs and resources required to acquire a new customer. Boost user retention with Userpilot. Boost free trial conversion with Userpilot. Userpilot product usage dashboard.

Metrics 103

Metrics Scale Customer Lifetime Value Business 103

User Pilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. You’ll also need to define your objectives and evaluate your resources before making a choice. Evaluate your resources : What is your organization capable of?

Product Marketing 100

Product Marketing Marketing Social Media Scale 100

User Pilot

MARCH 15, 2024

This improves customer satisfaction and retention. Increase user retention Using data analytics in the decision-making process enables teams to increase user retention. How to perform data analysis I hope I’ve convinced you it’s worth investing your time and resources in developing a data-driven organization.

Data 93

Data Data Analysis SaaS Software Review 93

User Pilot

FEBRUARY 25, 2024

Answer FAQs with self-service resource centers. There’s an increase in the overall user satisfaction and retention of existing customers. For instance, with Userpilot’s HubSpot integration , you can create customized emails within HubSpot based on data collected from Userpilot. Here are some examples. Userpilot chatbot.

SaaS Payments 102

SaaS Payments Trends Payment Solutions Payment Methods 102

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Why is customer retention important?

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

APRIL 21, 2024

Retently : Focused on NPS surveys specifically, Retently enables users to A/B test survey designs, run segmented campaigns, and analyze feedback via the NPS dashboard. Distribute NPS surveys across multiple channels, including website, emails, messages, and links. Analyze NPS survey data in real time from the dashboard.

Software Review 52

Software Review Software Pricing Enterprise 52

User Pilot

JANUARY 22, 2024

A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. If you have limited CS resources, the low-touch model is more suitable as it’s more efficient and cost-effective.

Customer Success 92

Customer Success Sales Hiring Scale SaaS 92

Intercom, Inc.

MAY 18, 2021

People have grown jaded by claims about “ email, reinvented ”, “ project management, reinvented ”, and the like. And the results speak for themselves: the reported business benefits of conversational support include improved customer retention, increased business efficiency, enhanced customer satisfaction, and so much more.

Scale 210

Scale Business Consulting Leadership 210

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Winning users back with targeted emails.

Retention 86

Retention Strategy Management Churn 86

User Pilot

MARCH 31, 2023

moment sooner are all great ways to optimize your onboarding process while boosting retention rates in the process. Self-service resources help users learn more without going through long product tours. These will naturally lead to promoting product adoption, improving user retention, and driving product-led growth.

Onboarding 97

Onboarding Churn Retention Engagement 97