resources customer-success-kpi 
SaaStr
FEBRUARY 21, 2024
In the new episode, Jason sits down with Drata CMO Sydney Sloan to talk about what’s new at Drata, the role of CMO at Drata vs. Salesloft, partner marketing, customer marketing, and more. This creates a multiple effect because you cross-sell to their customer base. You have to prove yourself and bring them customers.
User Pilot
MAY 17, 2021
With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.
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Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.
SaaStr
JANUARY 24, 2022
Take a read if you are still running finance yourself, or just have an part-time outsourced resource. You’re working on the next stellar SaaS success and your foremost focus is — and should be — the product. Advice: Agree on what business unit is responsible for what KPI and that the CFO defines revenue for the company.
Stax
MARCH 12, 2024
In an ideal world, all customers would pay an invoice the moment they receive it. But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business.
SaaStr
MAY 27, 2022
But 74% of you find your Paid Pilots convert to Paid Customers at the end of the pilot. 41% of you have sales do some customer onboarding, not just CS or other specialists. The related question then becomes do you raise prices on existing customers — or just new customers? Fix this, and watch sales go up. #16.
Totango
JULY 5, 2022
In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. You need to be able to retain and scale your current customer base efficiently, with the current resources you have rather than adding more. . Dive into Customer Health. So, how do you do this?
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