SaaStr

DECEMBER 14, 2020

“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., the dynamics are similar. Like Verizon.

Churn 362

Churn Sales Hiring Systems Review B2C 362

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Churn 104

Churn Machine Learning Artificial Intelligence Data Analysis 104

Stax

MARCH 6, 2024

Consider this: Consumers are already conditioned to the subscription model. TL;DR Recurring billing is a powerful solution to streamline processes and enhance revenue generation and customer engagement. This business model is used for subscriptions, memberships, retainers, and other solutions offered on a recurring basis.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. In this article, we cover: A brief history of the Kano model. Practical explanation of how it works.

Scale 101

Scale Data Analysis Development AI 101

User Pilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. Difference between retention models and retention analysis? What is a customer retention model?

Retention 98

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 98

User Pilot

APRIL 10, 2024

How do you keep hold of your customers? Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.

Retention 98

Retention Metrics Strategy Management 98

User Pilot

DECEMBER 11, 2023

If you want to truly nail user engagement , then you have to understand how your customers think. It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. What is a mental model?

Scale 104

Scale Interviewing Onboarding Communication 104

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love data-driven insights,” he says.

Systems Review 105

Systems Review Software Review Technical Review Churn 105

SaaStr

MARCH 17, 2021

From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Customer 360. Quote-to-Cash.

Scale 283

Scale Sales Hiring Technical Review Marketplace as a Service 283

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. However, only 10% of them currently employ these models. What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. User segmentation can help you identify high-touch and low-touch potential customers. What is a high-touch engagement model?

Customer Success 84

Customer Success Engagement Scale Management 84

User Pilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? No worries! Let’s get started!

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. Pushing Hard for CAC When Churn is Low During COVID, Navan lost $100M in revenue overnight. If it goes to 5.5

Payment Solutions 210

Payment Solutions Payments Travel Scale 210

FastSpring

MAY 25, 2023

Using your pricing model to fight stagflation. Test creative SaaS pricing model combinations to unlock revenue. The wallets of existing customers you’d like to see upgrade. ⬆️ That’s why carefully considering your SaaS pricing model becomes crucial if you want to continue growing your business in a tight economy.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

User Pilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

MARCH 25, 2024

Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. So, if you have 300 paying customers and the ARPU is $35, the MRR is $10,500.

SaaS 99

SaaS Customer Lifetime Value Acquisition Metrics 99

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

User Pilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. What is machine learning?

Artificial Intelligence 99

Artificial Intelligence Machine Learning Data Social Media 99

User Pilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. Read on to learn all about this product-led growth model. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth.

Innovation 94

Innovation Payments Strategy Payment Solutions 94

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? This article will examine customer acquisition and retention and determine which one you should focus on. TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth.

Acquisition 99

Acquisition Retention Customer Lifetime Value Churn 99

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 94

Churn SaaS Payments Payment Solutions Customer Lifetime Value 94

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

AI 66

AI Artificial Intelligence SaaS Generative AI 66

User Pilot

JANUARY 17, 2024

If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth.

Scale 101

Scale Scaling SaaS Underperforming Technical Team 101

User Pilot

MARCH 29, 2024

They include product analytics tools, predictive analytics tools , session replay tools, heatmap tools, feedback and voice of the customer (VoC) tools, and A/B testing tools. Zendesk is best for tracking user interactions with the customer service team. Akkio is the best behavioral analytics tool for churn prediction.

Social Media 96

Social Media AI Retention Pricing 96

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 90

SaaS Payments Management Customer Lifetime Value SaaS 90

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period.

Churn 86

Churn Retention Benchmarks Customer Lifetime Value 86

Intercom, Inc.

JULY 12, 2022

Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. .

Social Media 118

Social Media Churn Communication Branding 118

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 92

Social Media Data SaaS Scale 92

Blulogix

FEBRUARY 9, 2024

Mastering the Maze: How to Amidst the Complexities and Opportunities of Subscription Billing By BluLogix Team Unraveling the Intricacies of Subscription Billing As businesses increasingly pivot to subscription models to drive recurring revenue , understanding the nuances of subscription billing becomes paramount.

Payments 52

Payments Payment Services Subscription Payment Features 52

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. This article explores 15 strategies to help you achieve that.

SaaS Payments 89

SaaS Payments Payment Methods Strategy Payment Solutions 89

User Pilot

SEPTEMBER 25, 2023

Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes. Customer journeys under the two growth strategies.

Acquisition 98

Acquisition AI Search Onboarding Churn 98

Intercom, Inc.

JULY 30, 2020

First, as the economy is buffeted by turbulent seas, companies must batten down the hatches and devote their time and attention to their current customers. Then, because budgets and resources are undoubtedly restricted, they must learn how to do more – with less. Automation has become a colossal aid for accomplishing both.

Customer Success 145

Customer Success Scale Machine Learning Artificial Intelligence 145

Kellblog

NOVEMBER 23, 2022

The best way to prevent that is to show the 2024 model teed up by the proposed 2023 plan. That model doesn’t need to be made at the same granularity (e.g., Building this basically requires dovetailing a driver-based model to your proposed operating plan. new ARR from existing customers). YoY growth in churn ARR.

Technical Review 118

Technical Review Software Review Forecasting Churn 118

User Pilot

JANUARY 20, 2024

This is more cost-effective and allows organizations to improve the customer experience in the long run. Dealing with root causes instead of symptoms helps organizations to save time and resources in the long run. This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention.

Technical Review 112

Technical Review Management Software Review Data Analysis 112

Totango

JULY 5, 2022

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. You need to be able to retain and scale your current customer base efficiently, with the current resources you have rather than adding more. . Dive into Customer Health. So, how do you do this?

Customer Success 97

Customer Success Scale Headcount Churn 97