Kellblog

JUNE 17, 2023

Insight Partners recently published an excellent 2023 Sales KPI Report. Those who find SaaS benchmark reports as impenetrable as James Joyce. the mind of someone who spends far too much time thinking about SaaS metrics), as I read this report. Grab your copy and let’s go.

Scale 103

Scale Sales Benchmarks Metrics 103

Clouded Judgement

APRIL 12, 2023

The 63 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between January 25th – March 30th. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback).

Cloud 161

Cloud Software Benchmarks Retention 161

Clouded Judgement

JUNE 20, 2023

The 63 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between April 2th – June 8th. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback).

Cloud 161

Cloud Software Benchmarks Scale 161

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Education-related SaaS platforms come second with 7.5%

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

Clouded Judgement

DECEMBER 20, 2022

The 67 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between October 24th – December 12th. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback).

Cloud 130

Cloud Software Review Software Benchmarks 130

Chart Mogul

JUNE 9, 2023

What can be said about growth in the SaaS marketplace in 2023? Our data shows an uptick in 2023, possibly a … What can be said about growth in the SaaS marketplace in 2023? Our data shows an uptick in 2023, possibly a … What can be said about growth in the SaaS marketplace in 2023?

Trends 52

Trends SaaS Payments Payment Solutions 52

Kellblog

AUGUST 30, 2023

I’m excited to say that I’ll be speaking at SaaStr Annual 2023 as part of amazing speaker line up. This year’s session is entitled The Strategic Use and Abuse of SaaS Metrics. I’ll review the problems I’ve seen over and over again in board meetings, monthly reporting, and metrics presentations.

Metrics 92

Metrics SaaS Benchmarks Strategy 92

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. At ChartMogul, we have a unique view of the SaaS industry’s performance based on aggregated and anonymized subscription data. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

ChurnZero

JANUARY 8, 2024

At most SaaS companies, the line item for customer success budgets is dedicated to headcount. This non-headcount approach is a technique for understanding how SaaS companies are investing in the needs of their customer success teams. So how did non-headcount customer success budgets shake out in 2023?

Customer Success 52

Customer Success Headcount Benchmarks Leadership 52

Clouded Judgement

AUGUST 25, 2023

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. ” Benchmark Data The data shown below depicts how the Klaviyo data compares to the operating metrics of current public SaaS businesses.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. of Customer Success teams now report into the C-suite. However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

Chart Mogul

JULY 6, 2023

Churn, SaaS companies should avoid it like the plague. If you’re looking for positive growth, you … Churn, SaaS companies should avoid it like the plague. Net negative churn, or negative churn, is known as the holy grail of SaaS or “SaaS nirvana”. It’s a silent killer! But is the term churn always bad?

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? And, is your poor retention the reason for your slower growth in 2023? Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well your SaaS business executes on the promise made to customers.

Retention 52

Retention Metrics Revenue Scale 52

Chart Mogul

NOVEMBER 17, 2023

These days, it’s common for SaaS companies to use an ever-growing list of tools and platforms to collect data. These days, it’s common for SaaS companies to use an ever-growing list of tools and platforms to collect data. How many tools do you use to collect data?

Data Analysis 52

Data Analysis Benchmarks Trends Subscription 52

ChurnZero

JANUARY 11, 2024

We thought it would be useful to go back through all of the reports and curate a neatly organized list of statistics the survey has gleaned around the customer success budget. In other words, we asked more complicated and probing questions in each subsequent year to reveal better benchmarks. of revenue. of revenue. of revenue.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Userpilot is the best option for your SaaS company? Userpilot lets you generate detailed funnel reports, survey your users, and track NPS trends over time to find out why churn is occurring, then take steps to counteract it. for addressing potential churn.

Churn 52

Churn Software Review Pricing Technical Review 52

Kellblog

NOVEMBER 23, 2022

The proposed operating plan (2023). The last point is critical for several reasons: The oldest trick in the book is to hit 2023 financial goals (e.g., burn) by failing to invest in the second half of 2023 for growth in 2024. The best way to prevent that is to show the 2024 model teed up by the proposed 2023 plan.

Technical Review 118

Technical Review Software Review Forecasting Churn 118

Chart Mogul

JUNE 16, 2023

Our ideal customer profiles (ICPs) are SaaS companies. Our ideal customer profiles (ICPs) are SaaS companies. In this post, I’ll share our approach to sponsoring in-person events in 2023, in particular, how we measure ROI and overall success of event sponsorships. However, the decision to sponsor a conference is not easy.

Strategy 52

Strategy SaaS Benchmarks Travel 52

OPEXEngine

OCTOBER 6, 2022

OPEXEngine, a worldwide leader in SaaS benchmarking, celebrates 1 year anniversary as part of Bain & Company with the release of its “BenchmarkEngine 2023” platform . BenchmarkEngine 2023 at a glance: Advanced filters give customers more precision in comparative benchmarks from the 250+ KPIs tracked in the platform. .

Technical Review 40

Technical Review Development Team Review Benchmarks Headcount 40

ChurnZero

DECEMBER 21, 2022

May they inspire you to take on whatever 2023 hurls warmly sends your way. 1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? One train can hide another.”.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? Funnel report : With Mixpanel, product teams can track user behavior throughout their journey. Mixpanel’s user journey mapping You can utilize Mixpanel’s Flow report for user journey mapping.

Software Review 52

Software Review Churn Systems Review Technical Review 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

OPEXEngine

JANUARY 25, 2022

Though the SaaS segment hasn’t emerged untouched from market-wide volatility, SaaS continues to attract high multiples and significant investment interest in companies with strong business models and strong growth rates. in 2023 (the highest growth compared to other tech categories). . But it’s not all bad news. .

Venture Capital 52

Venture Capital Cybersecurity Forecasting Finance 52

User Pilot

OCTOBER 18, 2023

Product analytics are extremely helpful for SaaS businesses but they’re not the best metrics when it comes to revenue. TL;DR The customer acquisition cost (CAC) tracks the amount your business spends to acquire each customer (with an industry average of $702 for SaaS companies). What is the customer acquisition cost (CAC)?

Customer Lifetime Value 104

Customer Lifetime Value Acquisition Retention Churn 104

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? Morever, there have been reports of issues with collecting events in Heap. Seamless collaboration – Features like Shared Spaces facilitate collaboration and reporting among cross-functional teams.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. Identify and reduce friction with funnel reports. The margin can be higher or lower depending on your SaaS category, but you get the gist. This is easier said than done.

Retention 94

Retention SaaS Churn Engagement 94

Kellblog

JANUARY 2, 2024

As per my custom, let’s review my 2023 predictions before presenting those for 2024. 2023 Predictions Review 1. I think Silicon Valley is driven by a master pendulum that in turn drives numerous sub-pendulums — and they all swung back in 2023. Please remember that I do these for fun and fun alone. Retain is the new add.

AI Search 110

AI Search Technical Review Technical Advisors ChatGPT 110

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? TL;DR In SaaS, retention is the sum of all activities a business undertakes to keep its users. The best ways to promote customer retention differ depending on the stage of development your SaaS is at. How to measure customer retention?

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for churn analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for retention analytics depending on the different criteria that different SaaS companies may have. Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for retention analytics depending on the different criteria that different SaaS companies may have.

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Chart Mogul

NOVEMBER 30, 2023

The challenge The solution Data warehouse ETL processes How we visualize data Future plans, closing thoughts The challenge: why we needed a data engineering team ChartMogul integrates with various billing systems, normalizes and aggregates the received data, and then visualizes SaaS metrics into charts and tables.

Engineering 52

Engineering K8S orchestration (Kubernetes) Data AWS 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for churn analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

OPEXEngine

JANUARY 13, 2021

Putting aside everything else, let’s just focus on what’s changing in SaaS in 2021. Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. According to predictions in the IDC FutureScape 2021 report , by 2023, 65% of global GDP will be digitized.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for churn analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

Sales Hacker

AUGUST 11, 2023

Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization. She is currently the VP of Sales at Crunchbase, where she leads a high growth team out of New York City.

Scale 63

Scale Leadership Sales Hiring Sales 63

User Pilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Acquisition 102

Acquisition Strategy Social Media Customer Lifetime Value 102