Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Here’s a breakdown of each episode: 1.

Scale 236

Scale Sales Hiring Scaling B2B 236

User Pilot

OCTOBER 31, 2023

When it comes to product-led growth , every step of the customer journey needs to be highly optimized for SaaS companies to see the results they’re looking for. Zoom prominently displays their recommended or highlighted product plans to help prospects make their purchase decision.

Pricing 103

Pricing Scale SaaS Payments Payments 103

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). Nonetheless, building a SaaS product platform is a special case of the old adage that time is money.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

AUGUST 25, 2023

No one has time to have coffee with all of those folks. So if you’re good but not obvious, put it all out there. They know the product or learn it fast, bring a couple of ringers with them, and move out low performers. Many people think it’s cheaper than a sales or marketing-led initiative, and it’s the wrong way to do it.

Part-Time VPE 174

Part-Time VPE Scale Sales Hiring CTO Hire 174

Payrix

APRIL 24, 2024

We hear this from all of our partners. Each podcast episode will provide insights about Embedded Payments designed to help you feel the transformation and growth of your software business. Ian Hillis I appreciate all your time throughout this. And this isn’t true for all verticals, or all businesses.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Besides it’s proven business results, this strategy helps empower end-users to get the best possible product for their needs.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

User Pilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users.

Marketing 104

Marketing Trends Metrics Forecasting 104

User Pilot

SEPTEMBER 7, 2023

Customer journey mapping informs customer experience management and helps you predict and meet user expectations, driving customer success and growth for your business. The above is just an example, but different shades of it happen in B2B companies all the time. Buyers simply purchase the product and hand it over to end users.

B2B 105

B2B SaaS User Experience Retention 105

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. Here are the four most common product challenges for SaaS tools.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. Stakeholders across the organization, including marketing , sales, product managers , customer success teams, finance, and senior leaders , monitor the CAC payback metric to optimize strategies and inform decision-making.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

User Pilot

NOVEMBER 29, 2023

Here are some of the important metrics and KPIs every retention specialist should track: Customer retention rate : Measures the percentage of users who continue using your product over a given time period. Customer churn rate : Calculates the rate at which customers discontinue use of your product.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

FastSpring

JUNE 23, 2020

Flowmapp is a full-stack UX platform that enables companies to design exceptional user experiences for beautiful products, websites, and apps with online collaborative tools. This is what led them to FastSpring. growth year over year. As a result of their partnership with FastSpring, Flowmapp achieved 2.5x

Payment Methods 79

Payment Methods SaaS Payments Payment Features Payment Solutions 79

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

Chart Mogul

APRIL 27, 2023

After years of using generic CRMs that are ill-suited for our product-led B2B SaaS model, we’re using ChartMogul CRM, the only CRM tailor-made for SaaS sales teams like us. Most CRMs just aren’t great at handling recurring revenue. All the data would be in one place. Anyone using ChartMogul gets 3 CRM seats for free.

Scale 52

Scale Forecasting Subscription Payment Features 52

Valuize Consulting

JANUARY 25, 2024

In the rapidly evolving B2B recurring revenue economy, the focus on Digital Customer Success is more pertinent than ever. Effective Cross-Functional Collaboration Your Digital CS program should be directed by Customer Success but also requires close partnership with Marketing, Product, Sales, and Revenue Operations.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

ProfitWell

DECEMBER 6, 2019

Consumers are more eager to try a product than to converse with a salesperson—paving the way for a product-led growth approach. Letting your product lead means companies must reconfigure their marketing, sales, and service strategies to keep up with consumer demands. What is product-led growth?

Scale 68

Scale Development Team Review Traceability Software Review 68

ProfitWell

APRIL 9, 2020

Today, product-led pros answer the hardest hitting questions (truly, they're "stumpers"). It will operate transparently, all flows tracked here.” (He And within his Twitter thread, Jack answers all the questions we might have. Going forward, all grants will be public. The product-led hot seat.

Interviewing 52

Interviewing Education B2B Subscription 52

ChurnZero

SEPTEMBER 8, 2022

There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. There is a 13 percentage point increase in median YoY product subscription growth rate when training is included in a Customer Success package. Product adoption.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

ChurnZero

SEPTEMBER 8, 2020

It was an all digital event with over 50,000 global attendees. Long live Net Dollar Retention “ you’ll find out “Churn is only wounded” [link] #SaaStrAnnual CAC: Customer Acquisition Cost LTV: Customer Lifetime Value ARR: Annual Recurring Revenue pic.twitter.com/6INkuoPtCB. Customer Success is a growth engine.

Customer Success 90

Customer Success Customer Lifetime Value Churn Retention 90

ProfitWell

JANUARY 27, 2020

Fact: consumers would rather try a product than converse with a salesperson. This means your company’s product needs to sell on its own, paving the way for a product-led growth approach. Being product-led requires building a product users can’t live without. Building the framework.

Payments 59

Payments Compensation Advertising Pricing 59

Stax

APRIL 17, 2024

If you can relate to that, no need to worry—we’ll break it all down to set you up for success. ChiroSpring ChiroSpring is an all-in-one practice management software made for—you guessed it—chiropractors. According to Chris Meseke, Head of Product at Sera, Stax Connect went the extra mile in terms of service and support.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

ProfitWell

JULY 2, 2020

As we share this story, know we fully support and commend the Elliot team for all their efforts. Building a company is really hard work, as I’m sure all of you know. If we learn more about Elliot—we’ll be sure to share the information here on Recur Now. That’s exactly the principle behind a product-led growth strategy.

Payment Methods 52

Payment Methods Merchant Services Payment Services Payments 52

ProfitWell

FEBRUARY 4, 2020

Plus, we’ve got intel on how to become a truly product-led company. And we’re spotlighting Appcues’ Growth Academy: We’ve subscribed for the last three months.here’s our take. Fact: consumers would rather try a product than converse with a salesperson. He gave a talk at our annual conference Recur on just that.

Underperforming Technical Team 45

Underperforming Technical Team Software Review Leadership Subscription 45

FastSpring

APRIL 26, 2022

As soon as I started canceling, a popup warned me that I’d immediately lose access to all paid features. . And in this section, we break it all apart so that you can run an extensive churn analysis on your own company and have a better idea of how you’re doing. It’s also not weighted for growth. Churn Can Vary by Industry.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

FastSpring

SEPTEMBER 24, 2020

Revenue growth suggests an expanding business and in-demand product, but whether there is any financial gain for the business is determined by the income. The seller retains full copyright on the product or service that the buyer uses. The seller retains full copyright on the product or service that the buyer uses.

Payments 82

Payments Payment Methods Payment Features Payment Services 82

ProfitWell

MAY 12, 2020

Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. How to come a truly product-led company (with HubSpot's SVP). Our dear friend freemium.

Scale 52

Scale B2B Acquisition Subscription 52

FastSpring

MARCH 9, 2022

No matter how you’re selling your SaaS products, you’ll find best practices to improve your pricing page for increased conversions. SocialBee is a social media management tool that uses a product-led growth model hinging around a free trial. Not all logos need to be well known. Learn more here.

SaaS Payments 122

SaaS Payments Pricing Payments Payment Methods 122

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. It makes identifying at-risk customers an excellent opportunity to solve your product’s issues and boost customer satisfaction.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

ProfitWell

MARCH 3, 2020

You could even see a spike in productivity because of it.). Send an all-hands note letting your teams know you’re on top of this, perhaps with some links to practical , authoritative information. It’s all about that transparency. Or should we all be even stricter in our approach at maintaining health? Now Hire Sales.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ProfitWell

FEBRUARY 21, 2020

Cheers to growth: What DTC can learn from the wine industry. David begins his Twitter thread claiming, “DTC brands could learn a lot from how wineries approach their customer experience and growth.”. As David said, who best to learn from than the folks who sell products that literally take years to create. video embed.

Point of Sale 59

Point of Sale Sales Hiring Technical Review Systems Review 59

ProfitWell

MAY 5, 2020

Today, we’ve found the best in Twitter threads on topics you’ll want to dig into —like positioning amid a pandemic and the miscomprehension of product. Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Or, have you at all?) Product pro? 7 day +0.5% | ?? 30 day +0.78% | ??90 90 day +3.36%.

SaaS Payments 52

SaaS Payments Payment Solutions Payments Scale 52

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. CXO Summit brings together more than 250 SaaS leaders with sponsors for a series of expert-led workshops. Mind the Product. Recurring Revenue Conference. Slush 2021.

SaaS 52

SaaS Finance Startup Subscription 52

User Pilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. It should be able to make users understand your product’s value so that they continue using it by investing their money. All methods can be accomplished with Userpilot.

Onboarding 97

Onboarding Metrics Retention Scale 97

CustomerSuccessBox

OCTOBER 21, 2021

Proactiveness brings the insurance that your customer will be using your product to their desired outcome. Customer Success is all about delivering value. Customer service is all about filling the holes in the hull of your boat while customer success is all about ensuring those holes don’t appear at all.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data 98

Data Management Onboarding Metrics 98

BrightBack

APRIL 6, 2020

While many subscription companies were already turning to customer retention as a new lever for growth in 2020, current events emphasize the urgent need to consistently improve the customer experience in order to retain subscribers long term. The subscription industry is entering a retention-led phase of growth.

Subscription 59

Subscription Payment Features Retention Payment Methods 59