FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Blulogix

FEBRUARY 11, 2024

Crafting the Blueprint: How to Build a Monetization Framework for Agile Success By BluLogix Team A Step-by-Step Guide to Architecting Your Monetization Strategy In the dynamic realm of agile monetization, constructing a robust Monetization Framework is akin to drafting a master blueprint for a skyscraper.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Baremetrics

AUGUST 23, 2021

With more than 15,000 SaaS companies operating worldwide, the global SaaS market is constantly growing as new products continue to enter the market. You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance.

Strategy 104

Strategy Scale Payment Features Software Review 104

SaaStr

DECEMBER 29, 2022

Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Empower your inside sales team by automating the hardest parts of outbound calling. Instant live customer conversations!

Scale 220

Scale Underperforming Technical Team B2B AI 220

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Why Should You Launch a Subscription Box? According to MarketsandMarkets , the subscription and recurring billing market will grow to around $7.8 Recurring Business Revenue.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Use email marketing to win back churned customers. Outside of the lost revenue that comes from losing customers (and that is a lot!),

Underperforming Technical Team 92

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 92

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. 3: Poor customer service or experience with the sales teams can make customers churn.

SaaS Payments 97

SaaS Payments Churn Underperforming Technical Team Payment Methods 97

SaaStr

JANUARY 27, 2024

Right now, 42% of the market runs on WordPress. Speaking of the long game, Matt talks about the launch of the 100-year subscription plan last year. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. But when they started tracking it, it was.8%.

Underperforming Technical Team 284

Underperforming Technical Team Social Media Government Subscription 284

Baremetrics

MARCH 23, 2021

Introduction You want a subscription model for your business that increases revenue and keeps customers. You think about either Stripe , a payment platform, or Recurly , a customer-driven one to handle your billing. Let's jump right in and get you going towards picking the best subscription billing platform for you.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

SaaStr

MARCH 12, 2019

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Awesome revenue growth on the X axis, awesome revenue retention on the Y. Thirty, 50% revenue growth.

Scale 216

Scale Sales Hiring Revenue VP of Engineering 216

User Pilot

SEPTEMBER 28, 2023

Product marketing is a nuanced, fast-paced, and multi-faceted endeavor. In a competitive environment with no guarantees, marketing experimentation serves as a surefire way to maximize reach, optimize conversions, and improve the user experience. What is marketing experimentation? Why you should run marketing experiments?

Marketing 99

Marketing Underperforming Technical Team Onboarding Metrics 99

SaaStr

APRIL 14, 2023

Mistake #1: Viewing Investors Only As Capital As founders build a team, they focus on obtaining complementary skill sets. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. Many customers in SE Asia are budget-based versus subscription-based.

Development Team Review 230

Development Team Review Technical Review Underperforming Technical Team SMB 230

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. What is SaaS marketing?

SaaS Payments 77

SaaS Payments Marketing Payment Solutions SaaS 77

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Whatever marketing strategy you choose, use Baremetrics to monitor your sales data. Table of Contents.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. allowing you to tailor your offerings to meet diverse customer needs and market demands.

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales. That’s a great example. This always works. But potentially even technology.

Scale 248

Scale Outsourcing Services Sales Hiring VP of Engineering 248

Clouded Judgement

JANUARY 6, 2023

We know software is impacted from macro - but how bad will it get? ” Top 10 EV / NTM Revenue Multiples Top 10 Weekly Share Price Movement Update on Multiples SaaS businesses are generally valued on a multiple of their revenue - in most cases the projected revenue for the next 12 months. Top 5 Median: 10.4x

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. Looking at the market today, one might feel a little overwhelmed, and understandably so. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Finally, we’ll show you how you can leverage customer loyalty to promote B2B referral programs that expand your customer base and increase your revenue. What Is Customer Loyalty?

B2B 108

B2B B2C Underperforming Technical Team Business 108

Sales Hacker

AUGUST 26, 2021

All additional clauses in your plan were probably introduced because of a bad past incident by a rep. Revenue vs. non-revenue goals. Non-revenue goals or components of your commission plans are not very lucrative as they don’t get the same commission rates as closures. Bookings vs. invoices.

Software Review 97

Software Review Compensation Payment Features Underperforming Technical Team 97

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint sees across the entire spectrum.

Payments 53

Payments Technology Scale Revenue 53

User Pilot

JUNE 10, 2019

Product led growth marketing is like the business equivalent of really great storytelling. That’s why we wouldn’t dare tell you what product-led growth marketing is or how to do it. Instead, we’re going to show you how to drive it in your role as head of growth or product marketer. What is product led growth marketing.

Growth Marketing 139

Growth Marketing Marketing Scale Payment Features 139

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. Measuring progression through sales and marketing funnels. Tracking marketing conversions , etc. A horizontal bar chart comparing invoice creations on Userpilot. A horizontal funnel chart.

Data 103

Data Scale Payment Features Trends 103

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The lower your churn, the higher your retention, and the higher your resulting revenue. Poor Customer Fit.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. It also serves as a great indicator of revenue growth or decline.

Subscription 85

Subscription Payment Features Metrics Business 85

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. We’re on iTunes.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” But Dopple’s team took the opposite approach.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Baremetrics

SEPTEMBER 23, 2021

If you’re asking yourself whether your business is market-ready, you’re in great company. The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. Make no mistake: in this climate, developing a SaaS business is a race.

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Sales Hacker

JANUARY 22, 2020

As a result, sales interview processes extend way longer than necessary, with the company losing out on closed-won revenue until an offer is finally accepted. Knowing the best questions to ask in a sales interview is essential to zeroing in on the right people faster and hitting your revenue goals as soon as possible.

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.).

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

Chart Mogul

OCTOBER 12, 2017

After several recent high-profile Mac apps pivoted to a subscription model, users are left feeling cheated. Developer MacPaw is planning to solve that, with Setapp - the first all-you-can-eat subscription service for Mac apps. So it’s not that we’re getting rich during the development period, and even richer after each update.

Subscription 75

Subscription Payment Features Underperforming Technical Team Software Review 75

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

SaaSOptics

APRIL 7, 2022

However, there are many product-led companies whose freemium offerings are just the tip of their go-to-market iceberg. Does this mean that sales, marketing, and customer success are forced to hang out on the sidelines? This misunderstanding has played a significant role in how we understand product-led growth. Not exactly.

Business Model 74

Business Model Payment Features Business SaaS 74