SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Work alongside an Account Manager to identify up-sell and referral opportunities.

Customer Success 19

Customer Success SMB Consulting Retention 19

SmartKarrot

AUGUST 16, 2022

Role: Director of Customer Success Location: Cambridge, MA, US Organization: Volta Labs, Inc. Apply here: [link] Role: Customer Success Manager Location: Atlanta, GA, US Organization: Bonterra As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty and satisfaction.

Customer Success 19

Customer Success Application Development Onboarding Education 19

SmartKarrot

JUNE 3, 2022

Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Facilitate escalation management and issue resolution. Be the clients’ voice inside AppsFlyer.

Customer Success 19

Customer Success Technical Review Software Review Mobile 19

SmartKarrot

FEBRUARY 18, 2022

Manage the CSM team via 2 Leads. Apply here: [link] Role: Senior Director, Customer Success Location: Boston, MA, US (Remote) Organization: WEVO As a Senior Director of Customer Success, you will manage a team of Customer Success Managers (initially 3 and expected to grow every quarter as we grow the customer base).

Customer Success 19

Customer Success Merchant Services Sales Hiring Technical Review 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Merchant Services 19

Merchant Services Customer Success Technical Review Churn 19

SmartKarrot

APRIL 14, 2022

Drive, manage and cultivate relationships with the customers through digital engagement and customer meetings. Present to customers their data trends and insights, and mine opportunities for deeper engagement. Deliver advanced technology services that create maximum value for all customers across the portfolio.

Customer Success 19

Customer Success CTO Technical Review Systems Review 19

SmartKarrot

NOVEMBER 16, 2021

Apply here: [link] Role: Head of Customer Success Location: Remote, Boston, MA, US Organization: BRYTER As a Head of Customer Success, you will build and lead a team responsible for helping the global customer base create highly innovative automated services to scale their businesses with BRYTER.

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

SmartKarrot

SEPTEMBER 9, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Tipalti As a Customer Success Manager, you will manage multiple clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption.

Customer Success 18

Customer Success Technical Review Leadership Onboarding 18

The Marketing & Growth Hacking Publication

MARCH 12, 2019

The Assistant Store Manager had just given us a hard time even though we had a letter of permission to complete work in his, and 40 other stores in the chain. The store management had been sent an email from corporate alerting them we would be coming. The last General Manager Job I had was in a furniture store.

Growth Hacking 40

Growth Hacking Sales Hiring Advertising Sales 40

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Manage and build relationships with executive sponsors and project teams.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

SmartKarrot

MARCH 9, 2021

Role: Vice President, Customer Success Location: Boston, MA, US Organization: Immuta As a Vice President of Customer Success, you will map the customer journey beginning with implementation. Heavily influence the product roadmap with Product Management through the advocacy of customer needs.

Customer Success 10

Customer Success Enterprise Application Development Onboarding 10

SmartKarrot

AUGUST 4, 2020

Role: Customer Success Manager Location: Boston, MA, US Organization: LinkSquares As a CSM, You will have to collaborate on customized strategic plans to drive business value through the LinkSquares platform. Define and oversee lifecycle touchpoints that support the work of the team.

Customer Success 10

Customer Success Enterprise Onboarding Management 10

SmartKarrot

DECEMBER 30, 2020

Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage, and NPS targets. Grow and maintain key accounts, through both hands-on relationship building and hands-on management of direct reports. Personally manage escalations and negotiations alongside your direct reports.

Customer Success 10

Customer Success Sales Hiring Forecasting Outsourced Development 10

SmartKarrot

NOVEMBER 30, 2020

Role: Senior Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Humanforce As a Senior Customer Success Manager, you will lead the team in focusing the efforts to drive multi-phase benefits in terms of realized output and adoption. Build trusted relationships with customers and retain their business.

Customer Success 10

Customer Success Customer Lifetime Value Leadership Management 10

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Manage end to end our outsourced resource partner in the Philippines, ensure efficiency in SLAs, relationship, and service optimization.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

SmartKarrot

APRIL 19, 2020

You will be the linkage to the product management team in terms of conveying the key issues on their customer base. In this role, you will be reporting to the Manager of Customer Success Management. You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress.

Customer Success 10

Customer Success Systems Review Cloud Consulting 10

SmartKarrot

OCTOBER 1, 2022

Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals. Sustain ongoing, detail-oriented relationship management with client decision makers including C-suite executives.

Customer Success 3

Customer Success Scale Data Analysis B2B 3

SmartKarrot

JANUARY 10, 2022

Role: Customer Success Director Location: Austin, TX, US (On-site) Organization: Cognite As a Customer Success Director, you will be responsible for managing the relationship with Cognite customers. Solve client challenges by working in partnership with clients and presenting solutions. Execute consulting projects with customers.

Customer Success 3

Customer Success Scale Consulting Onboarding 3

SaaStr

FEBRUARY 14, 2020

Jaleh has raised from some of the best in the early stage business with Mutiny including the likes of Y Combinator, Uncork Capital and Cowboy Ventures on the fund side and then Mathilde @ Front, Henrique @ Brex and Shan-Lyn Ma @ Zola on the operator side. This podcast is an excerpt from Jacob’s session at SaaStr Annual 2019. Harry Stebbings.

Scale 186

Scale Sales Hiring B2B Scaling 186

Sales Hacker

FEBRUARY 3, 2020

Whether you’re an SVP, VP, Sales Manager or Rep, or a founder/CEO or board member with an interest in sales — Surf & Sales is for you! We require an application process, and you need to be a senior decision maker, budget holder, or manage an actual sales team. Ryan Chan, Founder and CEO at UpKeep Maintenance Management.

Scale 90

Scale Sales Technical Review Sales Enablement 90

Sales Hacker

DECEMBER 23, 2019

He holds an MA in publishing and design management from the University of Baltimore. He holds an MA in publishing and design management from the University of Baltimore. I don’t have to pitch or present. He’s been through two successful exits with LinkedIn and Dun and Bradstreet.

Scale 53

Scale Revenue Underperforming Technical Team Outsourced Development 53

Unbounce

JULY 9, 2020

A great signup page is one that might as well be yelling, “Look, ma. The body copy simply expands upon this line, before presenting the initial pricing. My favorite thing about this page, though, is how they’ve managed to squeeze all this essential information into an easily digestible and clean landing page.

Scale 145

Scale Software Review B2B Advertising 145

SaaStr

APRIL 7, 2022

We’re in the business of robots, software robots, an industry … There was a great presentation earlier, you all probably heard with the category awareness, category urgency, and I’d add one more, company urgency. — Jon Ma (@jonbma) March 27, 2021. We’ve really managed to keep that. Bobby: Yes.

Sales Hiring 260

Sales Hiring Scale Sales Recruiting Outsourcing Services 260