learn customer-retention 
Totango
SEPTEMBER 14, 2021
Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. We’ll cover a range of variables, spanning customer service performance to customer loyalty incentives. How Easy Is It for Customers to Contact You?
SaaStr
MARCH 14, 2024
Their 2024 State of Subscription Apps Report is out , and here were my top learnings: #1. Too many of us settle for glacial times to deployment, and are too slow to onboard new customers. Better Retention Than the Lowest Quartile. It really pays to lean in on retention, especially if you sell to SMBs. Do better here.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
MAY 12, 2023
So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. There are a lot of great learnings and metrics in the report, and a few stood out to me: #1. Let customers buy the way they want to buy. #2. Not a profound learning, but a great confirmation. #3.
SaaStr
APRIL 19, 2024
He’s the person that the founders of Hubspot and companies that make tens of millions of dollars want to learn about software from. EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. That’s the easiest thing because the customers already know you. You never catch up.
Advertiser: Vanilla Forums
As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
SaaStr
MARCH 27, 2024
So we’ve probably covered HubSpot more than any other SaaS and Cloud leader on this 5 Interesting Learnings series, but there’s a good reason for it: First, HubSpot is a lot like most of us. 5 Interesting Learnings: #1. New customers are still growing 23% a year, even at 200,000+ Customers and $2.4
SaaStr
JANUARY 12, 2024
Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. We still want to drive retention and growth and make money. With the number of layoffs, customer success was the highest. The world has changed.
Advertiser: ZoomInfo
By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. In this webinar, you'll learn how to: Bridge the gap between product-market fit and go-to-market fit.
Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon
In this can't-miss webinar, join Pulkit Agrawal, CEO and Co-Founder of Chameleon, to learn: How to justify purchasing the best tech stack (and how to choose the right one). Tools to use throughout the customer journey to help you increase activation, retention, and loyalty. How to choose the right products for your company.
Expert insights. Personalized for you.
88 
Let's personalize your content