User Pilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Cultivate a customer-centric culture from leadership down. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Personalize experiences for different customer segments.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. A reminder that adding a bit of fintech to your SaaS can be a huge accelerant. A reminder that adding a bit of fintech to your SaaS can be a huge accelerant. Services and partners are also a big part of their growth story.

Outsourcing Services 207

Outsourcing Services Payments Merchant Services SaaS Payments 207

Tom Tunguz

MARCH 19, 2020

Most SaaS companies will have existing customers. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Dunning is the process of collecting outstanding payments and communicating with customers about them. Sixth, leadership.

Startup 207

Startup SaaS Payments Payment Services Payment Methods 207

OPEXEngine

MARCH 15, 2022

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. Source: OPEXEngine. Why Go Global?

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

SaaStr

JANUARY 6, 2021

To help you with your search, we’ve compiled a list of sales leadership opportunities from around our community to help connect leading startups with the best candidates. . Swagup , a SaaS startup streamlining swag creation and distribution for brands, is looking for a veteran sales leader to accelerate their growth.

Sales Hiring 313

Sales Hiring Scale Payment Solutions Payments 313

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Baremetrics

DECEMBER 7, 2023

But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. We want to help, and I believe my experience with other SaaS companies may be useful to you as you plan out your company’s new future.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 191

Scale Marketplace as a Service Cloud SaaS Payments 191

Intercom, Inc.

DECEMBER 31, 2019

Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services. Rise of the cloud and SaaS businesses. Rise of mobile. To give some perspective, there were about 300 million smartphones sold in 2010.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

APRIL 1, 2023

Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. 2020 wasn’t the only reason small business owners adopted software solutions, but it sure sped up the process. Anyone can open a store and go through the process without talking to anyone.

Scale 190

Scale SMB Merchant Services Payment Methods 190

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. We have a great sales force.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ChurnZero

AUGUST 14, 2020

Sales or Sales Operations. Customer Support/Service Software and Ticketing Systems. Customer support software manages and monitors customer requests, queries, and service-related matters. Customer Support/Service or IT Operations. Professional Services, Product, Development, Operations, or Marketing.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

Sales Hiring 225

Sales Hiring Sales Recruiting Scale Payment Methods 225

SaaStr

DECEMBER 12, 2022

Every successful SaaS business strategy requires a full-potential ambition aimed at sustained profitable growth. Every SaaS company strives to adapt to the emerging changes in the market as soon as possible and achieve sustainable growth. The service you deliver. The strategies you deploy. The marketing tone you use.

Payment Methods 173

Payment Methods SaaS Payments Company Culture Payment Solutions 173

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. Take the meeting.

Scale 187

Scale SaaS Payments Scaling SaaS 187

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. ” Many leadership paths. Do you have the wherewithal to actually build the operational muscle that the company really needs?”

Payment Services 52

Payment Services Finance Communication Strategy 52

Intercom, Inc.

APRIL 4, 2019

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

JUNE 28, 2022

In a tougher public market for SaaS commpanies, VCs are pulling term sheets again, and deals are also falling apart again after soft commitments. VCs operate in one of two modes — greed or fear. At least, just that one month during the funding process. But now we’re back full circle. This happens all too ofte n.

Finance 271

Finance Technical Review CTO Hire New CTO 271

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. Missed the session?

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

Incredo

OCTOBER 31, 2019

Prologue to SaaS upsell Three months ago when you had only 600 subscribers, you chose a pricing plan that allowed you to send emails to a maximum of 2,000 users. Let’s finally find out what’s the difference and focus on the most rewarding SaaS upselling techniques. Yeah, revenue. Recurring revenue.

SaaS Payments 159

SaaS Payments Payments SaaS Payment Methods 159

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 116

Payments Merchant Services Payment Solutions Payment Services 116

Baremetrics

AUGUST 30, 2021

Unfortunately, this also means that our guard is up even when it comes to being sold a product or service that can actually help us. Some ideas of occasions to create events for include company anniversaries, achieving a major business milestone such as funding or acquisition, change in leadership, new hires, and launching a new campaign.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

SaaSOptics

MARCH 1, 2022

They offer a broad view of a SaaS company’s financial operations. This speedy implementation, onboarding, and deployment process is a considerable advantage for finance teams trying to keep pace with their organization’s rapid growth. Strategic pricing for products and services isn’t decided on a whim.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode.

Payment Solutions 145

Payment Solutions Pricing Payments Payment Services 145

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

CustomerSuccessBox

JULY 11, 2022

It is to know the reasons why they left and how you can enhance your operational procedures to retain future employees. This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. The purpose of employee offboarding is to assist you in comprehending what went wrong.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Totango

SEPTEMBER 30, 2020

This Bloc comes preloaded with SuccessPlays, Campaigns, Reports, and more to help you identify and resolve complex issues like leadership shake-ups, poor product adoption, and competitive threats within your customer accounts. Champion Loss or Leadership Change. Overdue Payments and Outstanding Balances.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” And I just started a consulting business, it was a service business.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Loving our podcast content? How does Krish think about purely serving the SMB market?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.”

Technical Review 143

Technical Review Payment Services Payments AI Search 143