User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Customer Success 82

Customer Success Retention Software Review Customer Lifetime Value 82

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. Digital product metrics are indicators that show how customers interact with your product and how they affect your business. They are a measure of the performance and health of your SaaS product. However, not all metrics are created equal.

Metrics 96

Metrics Customer Lifetime Value Scale SaaS 96

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts.

Churn 87

Churn Retention Benchmarks Customer Lifetime Value 87

Clouded Judgement

APRIL 12, 2023

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 161

Cloud Software Benchmarks Retention 161

SaaStr

FEBRUARY 14, 2023

The current public market environment might look like a great SaaS crash for many people. As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business? In reality, it’s not a crash.

Metrics 201

Metrics SaaS Marketing SMB 201

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. User engagement focuses on how users interact with the product.

Engagement 101

Engagement Metrics Underperforming Technical Team Scale 101

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. The higher the retention rate, the better. Book a demo now and see how Userpilot can help you.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

Clouded Judgement

MARCH 10, 2023

What excites me is the strength of these platforms are reflected in new customer adds and stable gross churn. The promise of SaaS is that growth in the early years leads to profits in the mature years. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue.

Cloud 244

Cloud Trends Subscription Payment Features 244

Clouded Judgement

JUNE 20, 2023

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 161

Cloud Software Benchmarks Scale 161

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

User Pilot

OCTOBER 4, 2023

If you’re trying to figure out how quickly your SaaS business is growing, MRR growth rate is the answer. Net monthly recurring revenue (MRR) growth enables you to calculate the change in your company’s recurring revenue on a month-to-month basis. A simple yet effective answer to all your growth-related questions.

Metrics 97

Metrics Customer Lifetime Value Churn Retention 97

SaaStr

JUNE 11, 2020

CLTV is critical (of course), but it has become less useful as a planning tool over time in SaaS. In the early days of SaaS, we all focused on Customer Lifetime Value. In B2C and high-churn environments, it’s indeed a critical metric. You do need to know how long your customers last. net churn of 2%-3% a month.

Metrics 197

Metrics Customer Lifetime Value B2C B2B 197

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 92

Churn Payments SaaS Payments Payment Solutions 92

Clouded Judgement

DECEMBER 20, 2022

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g.,

Cloud 130

Cloud Software Review Software Benchmarks 130

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 94

Retention Customer Lifetime Value Social Media Churn 94

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. How to measure customer behavior with data analytics. Customer retention analytics. Churn rate.

Customer Lifetime Value 101

Customer Lifetime Value SaaS Underperforming Technical Team Retention 101

Clouded Judgement

JUNE 23, 2023

I posted a longer recap that you can find here , but wanted to highlight a few trends around growth, net retention, sales efficiency and FCF margins. Moving to net retention. As you can see, net retention also started to fall this quarter. Follow along to stay up to date! Let’s start with growth.

Trends 130

Trends Cloud Retention Subscription 130

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? How Is CAC Calculated In SaaS? You can read more about real-world ARR examples here.

Metrics 184

Metrics SaaS Sales Hiring Finance 184

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Book the demo to see how!

SaaS Payments 102

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 102

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Use notification banners to prevent involuntary churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. There is often more than one way to calculate a given Customer Success metric; Gaming. It demonstrates how fast a company is growing. Available to renew (ATR).

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business.

Retention 90

Retention Metrics Benchmarks SaaS 90

SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

Churn 172

Churn Customer Success Subscription Payment Features 172

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. You’ll see why they matter to your bottom line and the steps to start calculating them immediately.

Metrics 90

Metrics Customer Lifetime Value Churn Onboarding 90

ChurnZero

JUNE 9, 2023

That barrier obscures finance’s understanding of how CS teams contribute to growth and profitability. How can CS leaders address this challenge? How can CS leaders address this challenge? It can also be calculated by multiplying the monthly recurring revenue ( MRR )—that is the total of contracts that renew monthly—by 12.

Finance 98

Finance Metrics Customer Success Headcount 98

Kellblog

OCTOBER 5, 2022

He made a few comments and concluded with, “and net revenue retention (NRR) is thus 112%, not bad.”. You can’t calculate NRR from an ARR bridge [2].” Under the right circumstances, I think you can calculate NRR using an ARR bridge [3]. The Trouble with Churn Rates. Or how churn ARR itself was defined.

Systems Review 123

Systems Review Churn Metrics Finance 123

User Pilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. In this article, we’ll look at 10 crucial quantitative metrics and how you can optimize them for the best results. How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Growth is the lifeblood of any company, and it is paramount for any SaaS company. Measuring a company’s growth helps you understand how much you progressed and where you stand. What is the company’s growth rate?

Metrics 95

Metrics Customer Lifetime Value Benchmarks Churn 95

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 94

Metrics Customer Lifetime Value Churn Retention 94

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? Let’s say a SaaS company has 100 customers.

Retention 97

Retention Revenue Software Review SaaS 97

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

Kellblog

OCTOBER 13, 2022

I might call this intentional MRR, much like signing up for a SaaS service on a month-to-month basis [2]. I’m writing this post to help readers who (like me) grew up in an annual subscription SaaS world adapt to the new and increasingly popular world of usage-based pricing [4], including month-to-month contracts and variable fees [5].

Metrics 133

Metrics SaaS Payments SaaS Payment Features 133

Stax

FEBRUARY 28, 2024

In a saturated market, how do they distinguish themselves? How do they keep customers returning for more? Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. If you want to see how, book the demo! What is cohort retention analysis?

Retention 92

Retention Social Media Customer Lifetime Value Acquisition 92

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. The growth metrics you should be tracking.

Acquisition 97

Acquisition Retention Churn Metrics 97

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 92

Acquisition Retention Customer Lifetime Value User Experience 92