Andreessen Horowitz
FEBRUARY 13, 2024
Here, we’re sharing an actionable guide for biotech leadership teams as they start the process of building or renovating their own data room. It can also save you from repeatedly answering the same diligence questions! One of the most common questions we get from early stage founders is “what should I put in my data room?”
Kellblog
MAY 26, 2024
Customers can change systems. Market your leadership. At every QBR, put up charts that show relative ARR (triangulated in all likelihood), burn rate (ditto), and headcount so you can get a clear sense of who you’re gaining on and who is gaining on you. account reconciliation ). Switching costs aren’t that high. You must win.
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SaaStr
NOVEMBER 27, 2023
Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. Anytime you have an opportunity or an interaction with a customer, it has to be logged into the system. The weekly cadence feeds into the greater annual cadence review.
Intercom, Inc.
JUNE 1, 2021
Download your copy of the thought leadership paper now. Over the past year, many support teams have struggled with budget cuts, reduced headcount, and less bandwidth – while the volume and complexity of customer queries has only risen. So how can you manage a larger volume of queries without needing to add headcount?
Intercom, Inc.
FEBRUARY 10, 2022
Reduced headcount, longer working hours, and a spike in queries have led to burnout. They go big on human support to meet demand, and they end up having to backtrack and cut headcount as costs skyrocket. Are there any other options companies can look at instead of reducing headcount? Support teams seem to be suffering here.
Intercom, Inc.
JULY 21, 2022
. “The great thing about performance marketing is the ROI is really obvious, so you can justify increased spend and headcount based on the performance, and that’s what we’ve done” The first thing we did was build out a pretty robust performance marketing team. We use a multi-touch attribution system. Here’s Andrew.
Totango
MAY 7, 2024
Bringing Sales and CS together to drive expansion revenue means that you’re doubling the headcount working on expansion—which, in the new era of customer-led growth , is exactly where your attention and time should be going.
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