User Pilot

APRIL 8, 2024

Did it come from the management or employees? Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. Ensure on-demand access to support to both free and paying users. In freemium , the user gets access to limited functionality for free.

Strategy 84

Strategy Business SaaS Customer Lifetime Value 84

User Pilot

APRIL 22, 2024

These 20 product-led growth examples will help you anticipate and address users’ pain points while guiding them toward value discovery. Users have immediate access to Hubspot’s grader tool. For instance, enterprise clients have access to bespoke features, priority support, and higher levels of security.

Strategy 78

Strategy Education User Experience Acquisition 78

User Pilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. User guides are crucial to maximizing feature adoption and product usage. Let’s dive in!

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 21, 2024

Is Userlane or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. You cannot use Spekit to create customer-facing guides that are accessible to external users.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

APRIL 10, 2024

Through customer retention management. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.

Retention 98

Retention Metrics Strategy Management 98

How To Buy Saas

APRIL 22, 2024

Here, sensitive and personal content needs to be safeguarded adequately, which is where password managers come in. They often promise you many things, including storing, generating, and managing your passwords for multiple accounts. Hence, we will discuss throughout this guide the security mechanisms of password managers.

Software Review 52

Software Review Management Technical Review Cybersecurity 52

User Pilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Why should you have a knowledge base?

Software Review 93

Software Review AI Search SaaS Technical Review 93

User Pilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. You can use your findings and improve your in-app marketing with Userpilot.

Sales Hiring 104

Sales Hiring Generative AI AI Leadership 104

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

APRIL 21, 2024

Is UserGuiding or Chameleon the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review AI Search Onboarding Pricing 52

User Pilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support ! However, there are no in-app resources available to guide you.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

User Pilot

APRIL 22, 2024

Guidance in the form of tutorials, guides, or interactive walkthroughs for users to perform a specific task. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. We allow users to create in-app guides, walkthroughs, and checklists that feel native to their apps. Product tutorials. Technical support.

Strategy 98

Strategy Technical Review AI Search Technical Support 98

Stax

FEBRUARY 28, 2024

In this guide, we’re going to cover what companies need to consider when choosing a SaaS billing platform—and how Stax Connect makes this process simple. TL;DR A SaaS billing platform is a digital solution that allows SaaS companies to process payments and manage the overall transaction lifecycle. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JANUARY 16, 2024

He's passionate about demystifying UX and making it accessible to everyone. He's known for his practical approach and engaging writing style, making complex UX concepts accessible to a wide audience. Key Learnings Insights into the common pitfalls in product design and management. Get the book.

User Experience 99

User Experience Systems Review Consulting Strategy 99

User Pilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. WalkMe offers various features to help you design and implement interactive user guides.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 21, 2024

Is UserGuiding or Userlane the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Must have features for interactive user guide tools Not all tools are built the same.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

Crafty CTO

APRIL 23, 2024

Inception: Direct Database Access for the Data Team Our immediate need was getting the data science team programatic access to a read replica of our production database, an Amazon RDS Postgres cluster. More Session Manager rough edges appeared when I tried but failed to set up a quick proof of concept. VPN—or Tailscale?

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) AWS Underperforming Technical Team ECS (Elastic Container Service) 40

User Pilot

APRIL 24, 2024

It supports MRR growth and provides consistent access to your users. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn.

SaaS Payments 78

SaaS Payments Retention Payment Services Payment Solutions 78

User Pilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Providing educational content to keep users engaged and informed.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

APRIL 3, 2024

To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024. Tableau excels in data visualization and analytics for large organizations, offering scalability, automation, and secure external access.

Scale 96

Scale SaaS Mobile Data Analysis 96

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. The plan gives users access to product analytics. Let’s get right to it!

Software Review 97

Software Review Technical Review Systems Review Scale 97

Scytale

NOVEMBER 21, 2023

The key objective here however remains the same and that is, protecting the confidentiality, integrity, and availability of any type of data these companies process, store, manage and transfer. However, successful compliance management doesn’t just happen. It takes care and attention. Let’s start at a high level.

compliance 96

compliance Technical Review SaaS Systems Review 96

Stax

MARCH 6, 2024

By the end of this guide, you’ll have `a clear overview of its operational framework, strategic benefits, best practices, and advanced strategies to maximize this powerful, rapidly rising payment tool. Tiered pricing: Different pricing tiers are set at fixed intervals but offer varying service or product access levels.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

DECEMBER 13, 2023

UX vision is a clear and inspiring statement that guides the long-term design strategy and keeps teams and stakeholders on the same page. A UX strategy is a plan that guides product design and development. Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. Book the demo!

Strategy 96

Strategy Underperforming Technical Team User Experience SaaS 96

User Pilot

NOVEMBER 29, 2023

TL;DR Product research tools are platforms used by product managers to gather, analyze, and interpret data related to their products and user behavior. Best product research tools that you’ll need as a product manager if you want to improve your decision-making process: Usepilot. UXPressia. Productboard. Optimizely.

Strategy 95

Strategy Scale Outsourced Development Market Research 95

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

Subscription Flow

MARCH 1, 2024

When you have the correct payment gateway incorporated with ClickFunnels, that you can access a world of opportunities that will improve your online presence and maximize your revenue streams. Make sure your target audience can access it, regardless of whether you publish it on your own domain or use a ClickFunnels subdomain.

Payment Services 95

Payment Services Payments Payment Methods Merchant Services 95

User Pilot

JANUARY 8, 2024

TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Assign a call with a customer success manager This may not be possible if you have a large user base.

Onboarding 97

Onboarding SaaS ChatGPT Retention 97

Scytale

MARCH 4, 2024

SaaS companies often pursue SOC 2 certification to assure customers that sensitive data is properly managed. But the guide provides expanded guidance to help auditors consistently assess controls. Data management emphasis: Expect potential scrutiny on backup procedures, storage, and detection controls. Let’s break it down.

Business 52

Business compliance Technical Review Systems Review 52

User Pilot

APRIL 25, 2024

Effective market research combines both qualitative methods, which explore consumer motivations, and quantitative methods, which provide measurable statistics, to create comprehensive insights that guide business strategy and decision-making. For SaaS product managers, market research, including competitive analysis, is crucial.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

User Pilot

FEBRUARY 13, 2024

You clicked on the right guide. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

User Pilot

DECEMBER 10, 2023

Looking for a good customer experience management tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer experience management on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Management 52

Management Software Review Technical Review Underperforming Technical Team 52

Blulogix

MARCH 21, 2024

Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service. Tailored onboarding sessions that highlight key features and best practices can significantly impact long-term satisfaction and retention.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Management 94

Management Technical Review Software Review Customer Support 94

User Pilot

FEBRUARY 28, 2024

This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! These track key metrics like MAUs, feature adoption , product stickiness, poll results, guide engagement, and NPS score. User guides. Custom themes.

Software Review 104

Software Review Engagement Technical Review AI 104

User Pilot

APRIL 17, 2024

TL;DR Explicit event tracking monitors specific user actions on digital platforms to understand behavior and guide improvements. Implicit codeless event tracking, or “ no code analytics ,” requires minimal technical expertise, making analytics accessible.

Technical Review 103

Technical Review Software Review Underperforming Technical Team Systems Review 103

User Pilot

FEBRUARY 13, 2024

TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Offer seamless user training sessions.

Onboarding 52

Onboarding SaaS Social Media Churn 52