FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Buffer Resources

MAY 25, 2023

For the latest installment of Creators Unlocked , we speak to Josh Ho, a SaaS founder and creator – the latter a term he doesn't instinctually use, though it definitely applies. Josh earned his founder title with Referral Rock , a software company that eases the process of collecting referrals.

Social Media 95

Social Media Entrepreneurship AI Search Engagement 95

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. It’s an exciting time to be in customer success. On the other hand, economic headwinds continue to constrain CS budgets and headcounts.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Baremetrics

AUGUST 5, 2021

Salaries, web hosting fees, transportation, software subscriptions, equipment purchases, hardware repairs, advertising fees etc are just some of the types of costs that compose a SaaS company’s expenses. Should I spend more on advertising or research? Is my business growth sustainable long term? How do I calculate my total expenses?

Payment Methods 85

Payment Methods Management Payment Solutions Payments 85

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * Loving our podcast content? Why is this?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Neil Patel

NOVEMBER 9, 2020

In this guide, we’ll discuss the benefits of buying and selling a micro startup, the trends changing M&R strategy, and the top tools you can use to sell (or buy) your startup. These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. The solution?

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Sales Hacker

JUNE 16, 2022

It’s been a tough couple of years, Sales Hackers. And it’s about to get tougher. From layoffs at Redfin and Tesla to the plummeting crypto markets , companies are starting to tighten their belts — and the economy has shifted from the so-called “Great Resignation,” with a job market heavily favoring employees, to the “ Forced Resignation.”.

Scale 91

Scale Sales Hiring Sales Headcount 91

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 2) Software companies can pay high commissions because they don’t sell physical products.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Kellblog

AUGUST 18, 2023

I work with some velocity SaaS businesses. I’ve debated founders and boards on how enterprise companies should think about a PLG motion. I work with some velocity SaaS businesses. I’ve debated founders and boards on how enterprise companies should think about a PLG motion. It’s my process.

Benchmarks 77

Benchmarks Systems Review Enterprise Software Review 77

Baremetrics

MAY 7, 2019

For example: Company A was funded by some of the founders’ savings, a small line of credit from the local bank, and profits from customers. I would never raise funding” and conversely “I would never bootstrap” are both equally ignorant positions for a founder to hold. Every business is funded, it’s just a matter of how it’s funded.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. See: The Ultimate Product-Led Growth Resources Guide. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Pricing Transformations in 2020.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? .

Marketing 98

Marketing Social Media SaaS New CTO 98

Intercom, Inc.

DECEMBER 19, 2018

Des Traynor, Co-founder and Chief Strategy Officer. It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Chart Mogul

JULY 8, 2020

SaaS companies dedicate a lot of time and money to the same goal — they want to give customers a reason to stay and reduce churn. SaaS companies dedicate a lot of time and money to the same goal — they want to give customers a reason to stay and reduce churn. Tired of the same ol’ “X proven ways to reduce customer churn”?

Branding 133

Branding Churn Underperforming Technical Team Retention 133

User Pilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Product-led growth (PLG) is a go-to-market strategy that leverages the product as the main driver of customer acquisition , retention , and account expansion. Let’s get right to it! Book a Userpilot demo today!

Outsourcing Services 84

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 84

Sales Hacker

OCTOBER 30, 2018

Amy Appleyard is an experienced, strategic sales leader with demonstrated success in overseeing cross-functional teams to improve the customer experience, drive sales and increase retention in both Distribution as well as SaaS-based sales organizations. Andrea Austin – VP at Nokia Software | Published Author.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Natalia Luneva

JULY 29, 2021

As a SaaS company, you might think using this or that tool is already a difficult task and it’s not worth overwhelming your users with another challenge. What do SaaS companies share about challenges they have organized? Checklist: Your 7-step guide on how to create a viral challenge (+ BONUS example). Source: Unsplash.

Technical Review 52

Technical Review Social Media Software Review SaaS 52

FastSpring

FEBRUARY 16, 2021

It can also automatically distribute invoices and receipts, chase up overdue accounts, and maintain an accurate ledger when tax time comes. Subscriptions have slowly become a significant part of our lives. We all signed up for streaming services. We have food boxes delivered to our doors on demand. So, just how does all of this magic happen?

Merchant Services 78

Merchant Services Payment Solutions Payment Features Payment Methods 78

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Scale 211

Scale compliance Software Review Technical Review 211

CustomerSuccessBox

OCTOBER 4, 2018

Every SaaS company knows how important Customer Success is and what results it can bring if implemented properly. Recently in a webinar with Debbi Stanley, CFRE, Vice President of Sales and Customer Success, Rallybound, Debbi shared several actionable insights that will guide you to build your customer success team. ?.

Customer Success 77

Customer Success Sales Hiring Outsourced Development Technical Review 77

Chart Mogul

JANUARY 16, 2020

Learn more: A Guide to SaaS Customer Onboarding. However, a generic insincere endorsement is as good as not using any. Emil Kristensen from Sleeknote shows us how to make testimonials our secret weapon. Customer testimonials are like guac on a burrito… They’re essential, not an optional extra. Customers are smart. Keep it simple.

Social Media 111

Social Media Software Review Sales Customer Lifetime Value 111

Baremetrics

DECEMBER 7, 2023

But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. We want to help, and I believe my experience with other SaaS companies may be useful to you as you plan out your company’s new future.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

SaaStr

JANUARY 5, 2023

Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way. Hiring a CFO. First: Why hire a CFO, anyway? . The path to success is not linear. – Dicken Chaplin, CFO at Laika. Marketing Lead Gen.

Sales Hiring 41

Sales Hiring Acquisition Forecasting Outsourced Development 41

User Pilot

MARCH 20, 2020

Both of these can help guide your users towards activation. That's why fewer SaaS companies are starting to include product tours as part of their onboarding. Every aspect of your product’s onboarding should be aimed at achieving one thing: Activating your users. That’s the end goal. Let’s get going…. Key takeaways.

Social Media 85

Social Media Onboarding Engagement SaaS 85

ChurnZero

JANUARY 4, 2019

In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

OpenView Labs

NOVEMBER 19, 2020

data points from our 2020 SaaS Benchmarks survey—we made this guide. Investors can use your gross margin profile as a “sniff test” to see if you’re really building a B2B SaaS business*. the amount of money leaving your company’s bank account) needs to go up with every round raised. The non-negotiables. CAC Payback (i.e.

Headcount 55

Headcount Benchmarks Banking Retention 55

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. The pressure was on for Customer Success in 2020 – and more so than we could have ever imagined.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

Chart Mogul

AUGUST 15, 2019

New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. This is how it works.

Finance 85

Finance Payments Revenue Payment Solutions 85

OpenView Labs

FEBRUARY 4, 2020

Segment CEO and Co-founder Peter Reinhardt was recently reflecting on what were his top lessons learned from changing packages and pricing. As Co-Founder Steve Klein describes in detail, StatusPage started out with two price points – free and $49/month. By all accounts, the price increase was an overwhelming success.

Pricing 60

Pricing Scale Technical Review Software Review 60

Audacix

AUGUST 22, 2022

SOC 2 certification is a way for SaaS businesses like yours to implement and prove their successful implementation of a security program that protects your customer's data, your intellectual property and your reputation as a responsible independent software vendor (ISV). Is the SOC 2 certification process different for SaaS companies?

Software Review 75

Software Review Development Team Review Systems Review Software 75

ChurnZero

DECEMBER 28, 2021

All thanks to various trends from the late-’90s to mid-2000s coming back into style. Does this mean it’s finally in vogue to trade-in our repurposed office chairs for inflatable ones? And to reintroduce Beanie Babies as a form of (social) currency? Or for ChurnZero to redesign our Churn Monsters à la Lisa Frank?

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Whenever a new SaaS product is introduced to a company, there are often lots of difficulties, obstacles, and learning that’s needed to get them acclimated to the product, how to use the product, to understand it’s functionality, and it’s capability.

SaaS 52

SaaS Scale Onboarding Investment 52

Sales Hacker

OCTOBER 15, 2018

This week on the Sales Hacker podcast, we interview well-known SaaS executive & Gainsight CEO, Nick Mehta. Nick is a two-time entrepreneur, previously having started a SaaS platform called Live Office. Through its acquisition by Symantec, he was Vice President at Veritas Software and Symantec Corporation. What You’ll Learn.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

OpenView Labs

JANUARY 19, 2022

This also means that the typical go-to-market playbook SaaS experts used to follow (below) isn’t as relevant as it used to be. Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. Start: the step where a user decides to sign up and get started. Crickets. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

ChurnZero

FEBRUARY 4, 2022

Kristen Hayer, Founder and CEO of The Success League , has witnessed this communication friction from both sides through her past experience as a customer success leader and through her current work running a customer success consultancy. Engaging your investors starts by understanding what they care about. Mergers and acquisitions.

Customer Success 98

Customer Success Metrics Engagement Software Review 98