SaaStr

AUGUST 13, 2023

Integrate with and open your API to your competitors. Keep your API and data open, and 2-way. And no, these shouldn’t be feature comparisons. You need a 10x feature that competitors don’t have in order to win consistently. What’s your 10x feature? A niche point not again in my Top 10, but a good one.

Sales Hiring 198

Sales Hiring Sales Software Marketing 198

SaaStr

OCTOBER 6, 2022

The products were architected a certain way well over a decade ago, and while they’ve added a ton of features, their core UX has only changed so much. DocuSign still approaches things from a more feature-rich perspective. Right now, without shipping another feature, you can: Do live chat, for rea l. It always has been.

Outsourcing Services 238

Outsourcing Services Acquisition Engineering Investment 238

SaaStr

JUNE 10, 2023

Did you add a few truly compelling, new features when you raised prices? Maybe add features for new stakeholders, like analytics, dashboards, reporting, etc? Did you close a few key feature gaps your existing customers will really begging for? If you do raise prices, how about also adding more value than price increase?

Pricing 179

Pricing SaaS Marketing Customer Success 179

How To Buy Saas

MARCH 14, 2024

With a WhatsApp API, you can now solve one of your concerns, which is streamlining your communication with your clients and solving their queries and complaints. So in this blog, I will guide you through some of the top WhatsApp API providers in 2024, why you should you them, and how to find the best fit for your business.

Payments 52

Payments Payment Solutions Payment Methods Business 52

SaaStr

OCTOBER 20, 2023

From there, a lot of new features were released at a blistering pace. Using this token model, they came up with the Committed Consumption model — all the hyperscalers and API companies use it. At this point, ChatGPT was a consumer app and an API, which is how software companies and Enterprises could build tools on top of the models.

ChatGPT 227

ChatGPT AI Search Scale Sales Hiring 227

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. Can Intercom handle that? Yes to all the above. Our teammate app is an Ember.js

Scaling 252

Scaling AWS Software Review Technical Review 252

FastSpring

OCTOBER 24, 2023

Release notes is our monthly highlight of our great features coming out on the FastSpring platform so you’ll be able to pick up and go with the latest features for your store. Tax Exemption Updates in Digital Invoicing Now, users are able to add a tax exemption ID to quotes created within the FastSpring App and from the Quotes API.

Payment Features 78

Payment Features B2B Sales 78

SaaStr

DECEMBER 7, 2022

The thought is that if a customer wants a certain feature, they can just use the API. Zeng emphasizes, “An API is not this cure-all, especially not if your typical users are not technical.”. So, you may introduce a developer API or build an app marketplace if there is enough community interest.

Enterprise 193

Enterprise Management Consulting Scaling 193

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. It consists of an overhauled Conversations API, as well as brand new Contacts and Data Attributes APIs. Finding the personal in the data.

Data Analysis 231

Data Analysis Data Construction Technology 231

Stax

FEBRUARY 28, 2024

Some of the features to look for in a SaaS billing platform include subscription billing management, payment analytics, dunning management, and fraud prevention. Whether it’s different billing needs, pricing tiers, varied service levels, or add-on features, the flexibility caters to diverse requirements. Adaptive pricing strategies.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

USIO

DECEMBER 26, 2023

Key features of integrated payments include: Efficiency: Integrated payments streamline the payment process by eliminating the need for manual data entry or switching between different systems. Integrated payments can be implemented in various business settings, including e-commerce, retail, hospitality, healthcare, and more.

Payments 130

Payments Payment Solutions Payment Methods Payment Services 130

SaaStr

OCTOBER 24, 2022

As an API-first company, WorkOS focuses on selling primarily to developers. Twilio, for example, built a next-generation telecom through an API. They took the entire world of telephony and reduced it down to a few API calls. According to Gartner, 98% of companies plan to use APIs in their business, either internally or publicly.

Underperforming Technical Team 173

Underperforming Technical Team Outsourced Development Development Part-Time VPE 173

SaaStr

AUGUST 25, 2022

A much better, more feature-rich version in-house: A lot of us go through this. Were they quite as good and feature rich as the original integration we built ourselves? And even if you have an API, your customers often don’t have the engineering resources to do it themselves. Then, as you can see, bring the 2.0

Outsourcing Services 207

Outsourcing Services Engineering SaaS 207

SaaStr

JUNE 1, 2021

It hasn’t hurt Stripe, or Twilio, Algolia, or any API leader. Every feature was pushed to every customer and worked the same. It’s a great opportunity to accelerate learnings. You’ll get pulled into new markets and new opportunities earlier than otherwise. This can be a gift. Most of them are effectively white-labelled.

Branding 243

Branding SaaS Startup Revenue 243

Buffer Resources

MARCH 20, 2024

So, even though you asked about Meta Business Suite, we wanted to examine why you might pick a tool like Buffer over just using the features in the apps themselves. The social media platforms are constantly rolling out new features, and native scheduling is no exception. Let’s get into it!  Why use native scheduling?

Social Media 87

Social Media User Experience Strategy Management 87

FastSpring

FEBRUARY 7, 2024

fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company.

Subscription 136

Subscription Payment Features Merchant Services Payment Methods 136

Neil Patel

JULY 12, 2021

Luckily for you, I’ve compiled a list of the best marketing automation tools with countless features and automated workflows that will make marketing less of a headache. Other features include A/B testing, conversion tracking , customer profiles, and in-context conversations. Basically, it makes personalized messages simple.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

How To Buy Saas

MARCH 14, 2024

4 WhatsApp Chatbot Solutions- 2 Ways 5 Minimum Requirements for a WhatsApp Business API 6 Steps to Build WhatsApp Chatbots 7 Types of Businesses Leveraging WhatsApp Chatbots 8 Final Words 9 FAQ What is A WhatsApp Chatbot? When used with WhatsApp Business API integration, chatbots offer immediate solutions.

SMB 52

SMB Artificial Intelligence Enterprise Business 52

Tom Tunguz

JULY 30, 2020

Each team, using their data systems, develops their proprietary data products: analyses, dashboards, machine learning systems, even new product features. And just like that, the company has built a data mesh: a network of producers and consumers of data who share data via standard APIs or open-source formats like Apache Arrow & Parquet.

Trends 344

Trends Data Machine Learning Artificial Intelligence 344

SaaStr

FEBRUARY 3, 2022

Skyflow ’s data privacy vaults deliver security, compliance, and governance via a simple API. More than 10 million people use Expensify’s free features, which include corporate cards, expense tracking, next-day reimbursement, invoicing, bill pay, and travel booking in one app.

Payments 215

Payments Payment Services AI Search Payment Solutions 215

Trint

JANUARY 25, 2022

Working with Trint Trint stood out when CIR chose a provider due to the cost-effectiveness of the software and the additional features it brought to the transcript. The high-quality transcription automation was the most critical factor, along with the ease of reviewing and editing the transcript with the built-in playback features.

Technical Review 130

Technical Review Software Review Systems Review Technology 130

SaaStr

MARCH 3, 2021

In the early days, you will be buggy and feature-poor. Many founders get this wrong however, and build a key feature that is indeed 10x better — but not one important enough to pick a raw new vendor to get. Many products that focus on end-users don’t put a top priority on their APIs. Twilio, Stripe, New Relic, etc. Is this you?

Marketing 351

Marketing Scale Branding Enterprise 351

Buffer Resources

JUNE 12, 2023

We’ve been limited by Meta’s API only to allow Buffer users to connect Instagram Business accounts — until today. Many traditionally non-creators choose to switch to get access to a few handy features. We're eager to see how you use this new feature to boost your content game on Instagram.

Social Media 103

Social Media Branding Management Metrics 103

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Brian: For listeners who don’t know, Algolia is a powerful hosted search API.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Subscription Flow

MARCH 1, 2024

These possibilities include increased security features and a wider range of payment options. Across a variety of payment platforms, ClickFunnels effortlessly supports both external product access integration and direct API integration. PayPal imposes operational charges at 2.9 percent + 30 cents per transaction (plus an extra 1.5%

Payment Services 95

Payment Services Payments Payment Methods Merchant Services 95

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. Want to see them in action? No problem.

Scale 129

Scale Scaling Customer Support Metrics 129

Intercom, Inc.

JUNE 22, 2022

The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. And, there’s no technical expertise required to install these features. Custom Actions.

SaaS Payments 218

SaaS Payments Payment Services Payment Features Payments 218

Stax

APRIL 17, 2024

The software’s key features include digital adoption applications, reporting capabilities, and custom forms for things like vaccines and treatments. The software offers features that enhance service delivery, including time and material tracking, estimating, automated text and email messages, and more.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Sales Hacker

DECEMBER 21, 2023

One example: Stytch SEs tend to avoid UI-heavy, generic visuals and instead crack open Postman and cURL to show our APIs during customer interactions. In later sales stages, our SEs build tailored demo environments for web and mobile to demo how our SDKs and APIs can power the exact auth experiences our customer is looking for.

Engineering 97

Engineering Technical Review Scale Software Review 97

Andreessen Horowitz

JANUARY 25, 2024

In this piece, we aim to highlight the features of today’s — and tomorrow’s — most successful Gen AI-native workflows, as well as hypothesize about how we see these products evolving. There are a few key features we believe products in this category will have: Generation tools that kill the “blank page” problem.

AI 129

AI Technical Review Software Review Generative AI 129

FastSpring

OCTOBER 1, 2023

Now users are able to add a tax exemption ID to quotes created within the FastSpring App and from the Quotes API. Now users looking to expand their B2B offerings in this region will have access to new tax exempt features. This change applies to all supported countries where FastSpring collects taxes. Find out more about Japan QIS here.

Payment Features 116

Payment Features B2B Payment Solutions SaaS Payments 116

Baremetrics

FEBRUARY 23, 2022

It functions as a collection of APIs (Application Program Interface) that integrate with Shopify, so that any kind of platform can function as a storefront. In this article, we’ll explain what the Shopify Marketplace Kit does, who it’s designed for, and how to get the most out of this groundbreaking API tool. Table of Contents.

Payment Methods 98

Payment Methods Merchant Services Payments Payment Services 98

User Pilot

JULY 24, 2023

Zendesk communicates with external apps via API, so creating integrations is easy. To integrate Zendesk functionality into your product, use its API. You’re probably going to need the help of your dev team with that, but here’s a rough guide of what to do: Create an API token in Zendesk. Make API calls. G2 rating: 4.8/5

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

Audacix

JANUARY 31, 2024

However, if you are unaware of how you can assess the security fundamentals for your applications, APIs and cloud environments, you can start by referring to an application security checklist. This can improve the overall speed of product delivery and help integrate security measures into the development pipeline easily.

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75

Andreessen Horowitz

FEBRUARY 14, 2024

First, application logic is becoming event-driven for new apps, necessitated by high volume and low-latency communication between third-party APIs and microservices. Having spent the last few years studying this market, we observed two key drivers behind the adoption of this platform shift — one architectural, and the other organizational.

Investment 109

Investment DevOps as a Service AI Search Application Development 109

How To Buy Saas

APRIL 5, 2024

By handling many aspects of infrastructure complexity for developers directly instead of leaving this task up to them directly allowing more time spent building the core features and functionalities for SaaS apps themselves. Integration Complexity 1. Model Deployment and Monitoring 1.

Artificial Intelligence 40

Artificial Intelligence Machine Learning AI K8S orchestration (Kubernetes) 40

Stax

APRIL 18, 2024

SaaS providers use Application Programming Interfaces (APIs) to establish connections between their software and other applications. For example, Stax APIs and mobile development kits enable secure in-person, online, ACH, and mobile payments on any platform. Such integrations enhance the overall customer experience.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88