Sat.Jun 08, 2019 - Fri.Jun 14, 2019

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The Top 3 Customer Success Challenges and How to Beat Them

Totango

Achieving customer success means that your customers gain their desired value from your product and can use it to meet their goals long-term. You need to invest time in every customer and provide quality engagements. As the economy becomes more customer-centered, the need to foster customer success is more important than ever before.

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SaaStr Podcasts for the Week with Fmr. CEO of Host Analytics and CEO of Namely — Jun 14, 2019

SaaStr

How to use Culture as the lever to maximize the ROI that you get out of the biggest investment your business will ever make. When we chatted before in terms of the start, you said it starts with “making the book.” Harry Stebbings: In terms of the story behind the company, I am super interested.

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Understanding Annual Contract Value (ACV)

ProfitWell

Let’s go over two different examples to show how you can calculate ACV for your own business, whether your customers prefer long- or short-term contracts. ACV for a long-term customer. ACV For A short-term customer. TCV is also more important than ACV when calculating a discount rate for long-term customers.

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Total Contract Value (TCV): Definition, Importance, & How to Calculate

ProfitWell

It includes any recurring revenue from the contract, as well as all one-time charges like professional service fees, onboarding fees, and any other charges incurred throughout the contract term. The TCV formula itself is fairly straightforward: Total Contract Value = (Monthly Recurring Revenue * Contract Term Length) + Contract Fees.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Payments are more than a feature — they’re a key to long-term success and market differentiation. It's a must-read for SaaS companies looking to attract investment and achieve sustainable growth. Explore how integrated payment strategies impact investor and buyer evaluations.

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Revenue Growth: Understanding & Calculating Revenue Growth

ProfitWell

Company A has invested more directly into revenue growth than Company B, and for the sake of argument let's say both companies are getting customers at the same rate. Each of them requires time and investment - they’re only worth it if you have the time and means to do them well. Are you hitting long-term goals with your current rate?

Revenue 49
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How to Switch to a Freemium Pricing Model and Grow Your Business

ProfitWell

We'll also look at how changing to a freemium pricing model aids long-term growth when you keep experience at the center of your decision-making process. The more users using your product and investing time into it, the better the chances they'll convert and buy. You're losing when experience takes a backseat to product.

Pricing 47
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The Economics of Payment Facilitator Registration

Explore upfront investment expenses and the long-term financial implications. As the popularity of becoming a PayFac (payment facilitator) grows, it's crucial to understand the intricate economics involved. Our article delves deep into the costs, complexities, and risks associated with PayFac registration.

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The Mindset of An Investor Today with Tim Draper

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Tim Draper, Founder, Draper Associates

Join Peter Cowen, Managing Director at Sutton Capital Partners, with top VCs looking at the trends and perspectives on investing in today’s climate. Come join us for any of these sessions to hear from these top seasoned investors and get answers to these questions: How are VCs now looking at investing in the short term?

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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The Mindset of An Investor Today with Minnie Ingersoll

Join Peter Cowen, Managing Director at Sutton Capital Partners with top VCs looking at the trends and perspectives on investing in today’s climate. Come join us for any of these sessions to hear from these top seasoned investors and get answers to these questions: How are VCs now looking at investing in the short term?

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The Mindset of An Investor Today with Ben Narasin

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Ben Narasin, Venture Partner, NEA

Join Peter Cowen, Managing Director at Sutton Capital Partners with top VCs looking at the trends and perspectives on investing in today’s climate. Come join us for any of these sessions to hear from these top seasoned investors and get answers to these questions: How are VCs now looking at investing in the short term?

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The Mindset of An Investor Today - Arlan Hamilton

Join Peter Cowen, Managing Director at Sutton Capital Partners with top VCs looking at the trends and perspectives on investing in today’s climate. Come join us for any of these sessions to hear from these top seasoned investors and get answers to these questions: How are VCs now looking at investing in the short term?

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When Customers Win, You Win: How to Deliver Value That Transforms Your Customer Experience

Speaker: Donna Weber - Customer Onboarding Expert

Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success. Donna will share insights and practical tips to help you achieve your growth goals – this year and in the long-term.

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How ZoomInfo Enhances Your Database Management Strategy

It's quite a process for marketing teams to develop a long-term data management strategy. Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. It involves finding a data management provider that can append contacts with correct information — in real-time.

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Potholes in your Roadmap and How to Fill Them

Speaker: Hope Gurion, Product Coach and Advisor

We'll cover: How to balance feature and non-feature investments. How to plan for the short-term, long-term, and the fuzzy area in the middle. She'll take you through all the opportunities to improve your organization's relationship to its roadmap that you may have missed along the way.

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The Mindset of An Investor Today with Mark Mullen

Speaker: Peter Cowen, Managing Director, Sutton Capital Partners & Mark Mullen, Co-Founder, Bonfire Ventures

Join Peter Cowen, Managing Director at Sutton Capital Partners, with top VCs looking at the trends and perspectives on investing in today’s climate. Come join us for any of these sessions to hear from these top seasoned investors and get answers to these questions: How are VCs now looking at investing in the short term?