Intercom, Inc.
OCTOBER 22, 2018
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great first use experience has to prove to these new and uncertain customers that your product will actually make their lives better. It’s not surprising that onboarding flows focused on demonstrating all the features of a product become leaky buckets as new customers quickly lose interest.
Sales Hacker
OCTOBER 22, 2018
I read a quote the other day that immediately resonated with me: “Memorizing a playbook is like memorizing a script. When they change the script at the last minute, it’s like changing a play in the game.”. Never has this been more true than in the art of selling. No two deals are the same, though they likely share common DNA. In fact, with so many variables involved in a deal—from unique buyer objectives, to your timing in a deal relative to your competitors— building playbooks for your sales te
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The SaaS CFO
OCTOBER 25, 2018
I have spent years forecasting software and SaaS company financials. One area of the P&L that receives extra scrutiny from leadership and investors is the sales and marketing area. It’s easy to get lost in a sea of SaaS metrics, but in this post, I’ll focus on a couple easy and popular (meaning important) SaaS […]. The post Simple Sales Efficiency Metrics for SaaS Leaders appeared first on The SaaS CFO.
Teamgate
OCTOBER 23, 2018
Whether you’re graduating from staples to paper clips, double espressos to decaf, or sales spreadsheets to CRM software, the mere act of changing can be more disruptive to your personal wellbeing than those around you will ever realize. Some people don’t just dislike change, they absolutely fear change. Fear as an emotion is not abnormal, and it’s most certainly not a sign of weakness.
Advertisement
Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?
Intercom, Inc.
OCTOBER 24, 2018
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Zuora
OCTOBER 24, 2018
Backed by data from the Subscription Economy Index, Zuora CEO Tien Tzuo and Zuora Chief Data Scientist Carl Gold make 4 predictions for how businesses can sustain growth in the Subscription Economy, from catering to the divinely discontent customer to employing usage-based pricing. The post 4 Predictions for the Future of the Subscription Economy appeared first on Zuora.
CloseSaaS
OCTOBER 24, 2018
Here's the recording of today's webinar about how to perfect your sales emails (and close more deals), with Mixmax's Don Erwin, Intercom's Dustin Crawford, Predictable Revenue's Collin Stewart and Steli.
Intercom, Inc.
OCTOBER 26, 2018
Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. At some companies, customer success managers create resources for thousands of self-serve customers, while at others they work with a select few.
Upscope
OCTOBER 26, 2018
What user onboarding is proven to work? There's a lot of advice so we'll take a look at specific practical examples of things companies did to improve their user onboarding including emails, UX and remembering that it's still sales. What onboarding emails have worked for companies? This roundup of 27 companies includes their full set of onboarding emails and key advice.
Advertisement
Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.
Sales Hacker
OCTOBER 26, 2018
The post How to Assess Sales Readiness: If You’re Not Assessing, You’re Guessing appeared first on Sales Hacker.
TriTuns
OCTOBER 24, 2018
I have had a lot of discussions lately with numerous customer success (CS) professionals and recognized thought leaders about the challenges in setting up a thriving CS team in an organization that has never had CS before. We looked at numerous examples where SaaS vendors invested in hiring a CS leader to build a CS practice in the workplace, and then later ended up cutting their CS program.
Intercom, Inc.
OCTOBER 22, 2018
Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. At its core, it is designed to save time – especially for support teams. Cleo, one of our early adopter customers, found that Answer Bot resolved one in five of all of their inbound conversations. Imagine what your team could be doing with all of that extra time… but before you get too distracted, let’s dive into how Answer Bot saves time for your suppor
SaaSOptics
OCTOBER 25, 2018
We work with growing B2B SaaS businesses, and the truth is we’re one, too. That means, just like you, we sometimes need to take a fresh look at our online web presence from our users' perspective. In the past few months, we realized we needed to make several changes: Improve user experiences, update how we talk about SaaSOptics and move to a mobile-first approach due to recent Google algorithm prioritization.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Sales Hacker
OCTOBER 25, 2018
The post The “Unfair Advantage” of Top-Notch Sales Teams (And How to Get on Their Level) appeared first on Sales Hacker.
Adhere Creative
OCTOBER 26, 2018
F or all the millions of articles, eBooks, videos, and podcasts explaining marketing best practices, we have to face facts—success comes down to experimentation and continuous improvement.
Rakam
OCTOBER 24, 2018
What is being data driven? We hear the term data driven all the time but what does it really mean? I will try to explain it simply. Data driven means that taking decisions based on on the empirical evidence rather than acting on gut instincts or speculation. Adopting to data driven decision making means all processes and decisions will be based on the data.
Upscope
OCTOBER 24, 2018
Who needs on-premise co-browsing? Is it secure? What are the benefits? Can I customise it? How do I get started? Read more on on-premise co-browsing below. Related: Learn About Co-browsing Software. Also see: For the Geeks. How does co-browsing tech really work? Benefits of on-premise co-browsing. On-premise is essential for organisations that, for compliance reasons, need all data to remain within their own infrastructure.
Advertisement
Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Mucker Capital
OCTOBER 22, 2018
Santa Monica-based MindMate has come a long way since launching in co-founder Susanne Mitschke’s two-bedroom Glasgow apartment in early 2015. Less than four years later, the popular healthy living app for seniors is stimulating the minds of more than 500,000 baby boomers across the world and giving them tips to stay fit and active. The company secured a $2 million funding round in March.
Zuora
OCTOBER 25, 2018
Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 10/22/18 appeared first on Zuora.
Sales Hacker
OCTOBER 23, 2018
The post How to Use Chatbots to Create Sustainable Revenue appeared first on Sales Hacker.
Upscope
OCTOBER 24, 2018
There's always a moment of anxiety when downloading software and maybe that's why people like co-browsing because there are no downloads. Below you'll see how co-browsing is different to traditional screen sharing and the types of companies that use it. Related: Everything You Wanted to Know About Co-browsing. Also see: On-premise Co-browsing for Enterprises Who Need More Control.
Advertisement
Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.
Mucker Capital
OCTOBER 22, 2018
Babies have played a pivotal role in the life and career of Workast co-founder and CEO Guillermo Gette. It was his parents’ baby-product store back home in Buenos Aires, Argentina, that gave him his start in web development. “I think I was 12 when I put together the first website for my parents’ company back in 2001,” Gette said. His parents were so impressed that they kept asking him to update the site, which allowed him to further hone his coding skills.
CustomerSuccessBox
OCTOBER 23, 2018
Renewal rates are the lifeline of any SaaS company. The growth of any SaaS business not only depends on new customers but also the renewal rate. High renewal rates provide a stable revenue source every month which helps you to focus on upsells, advocacy, and acquiring new customers. It will be a waste of resources if new customers keep coming in but there is high churn.
Sales Hacker
OCTOBER 23, 2018
“It’s Like Deja Vu All Over Again”. Another quarter sales target just barely made. It was a close call. As you go over the numbers with your team you realize that trying to close a sale with XYZ Industries cost you a ton of time, almost made you missed your quota and almost cost you your job (maybe – you never know, but you suspect it). It’s not that you haven’t been down this path before.
ChurnZero
OCTOBER 26, 2018
Strategies for an Effective Partnership between Customer Success and Sales. The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. But for many organizations, this transfer of customer knowledge is a disorganized mess, lacking clear requirements and fraught with tension or even downright distrust between the two teams involved.
As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.
Mucker Capital
OCTOBER 22, 2018
Building a successful business is hardly as fun as a day at the pool, though for Amanda Szabo, that’s how hers got started. The founder and CEO of Santa Monica’s ResortPass knew there had to be a profitable way for hotels to bring in day guests who wanted to use the pool and spa — something many people do anyway without paying. After all, thanks to the rise of Airbnb and similar platforms, the hospitality industry was looking for new revenue streams to boost bottom lines.
InsightSquared
OCTOBER 22, 2018
One of the key elements of any successful relationship is communication — and that happens to be a huge factor in successful sales and marketing interactions, too. Though you’d think that the benefits of cross-team collaboration would be obvious, sales reps and marketers can easily fall out of alignment, leading to clashes that undermine collaboration and impact both teams’ success.
Sales Hacker
OCTOBER 22, 2018
This week on the Sales Hacker podcast, we chat with Matt Millen , SVP of Revenue at Outreach.io. Matt is a longtime sales executive having worked at large companies like T-Mobile and even sold at Tony Robbins. Matt walks us through his playbook for building high-performing sales teams and how to build the right kind of culture and sales mentality. .
Expert insights. Personalized for you.
188 
Let's personalize your content